BFPO Deliveries We offer
special rates for BFPO addresses and will combine purchases to give you the
best shipping options. Please message us to request details. If
your item has not been delivered within the expected delivery time then send us
a message so that we can resolve the issue quickly and to your satisfaction. Please do not click 'ITEM NOT RECEIVED' box on eBay as this opens a case and is detrimental to our ratings even when resolved. Ordering
Multiple Colours When purchasing multiple quantities of
the same colour eBay combines the postage discount automatically. If you want multiple quantities of different
colour options eBay treats them as different products and does not
automatically discount your postage. If you do
wish to purchase multiple colours, order all items in one colour (this will
automatically combine postage for you), and specify the colour options in the 'notes to seller'. Please then send a message confirming the colour options you want. We will then ship
your required colours. Alternatively
order the colours direct from eBay and we will refund the combined postage
discount, through PayPal, as we are processing your order. We will also do this
for you when you are ordering multiple products. Shipping - Postage – Saturday Dispatch As promised in our listing for orders
placed before 3PM UK Time we will dispatch the same working day. Orders placed
after 3PM UK Time will be dispatched the next working day. Orders placed between 3PM UK Time on Friday
and 10AM UK Time on Saturday will be dispatched Saturday morning. Please note that Saturday dispatch is not available for 24 hour next day shipping by carrier. We will dispatch on next day service on Monday for delivery on Tuesday (Bank Holidays dispatch will be next working day avaiable) Orders placed after 10AM Saturday
morning will be dispatched on Monday except for Bank Holidays when they will be
dispatched on Tuesday. Estimated delivery for UK: 3-4 days Estimated delivery international will
take longer based on location Please note that eBay's estimated
delivery time is just that an estimate and not a guarantee. We put our trust in Royal Mail to
deliver swiftly using Royal Mail 48 Service for UK customers. For a faster delivery or guaranteed
service please select one of the other shipment options or contact us with your
request and we will see what can be done. In order that
you get your item as quickly as you want we offer a number of different
shipment options. If an item is
heavy or longer than the Royal Mail maximum size then we will ship via a
courier who offers a 3-5 day service If you are in
a hurry then the standard delivery is Royal Mail 24 - this is a 1-2 day service We can also offer
Royal Mail Special Delivery with delivery before 1pm the next working day. You will
receive an automated message to confirm when your item has been dispatched. If you have
not received your item within the estimated delivery time and you may have not
been at home to receive your parcel it is advisable to check with neighbours to
see if a parcel has been left with them. Check your letterbox and contact your
local sorting office to see if the parcel has been returned to the depot as
undelivered and awaiting your collection. We will only send the order to your registered
PayPal address. Please ensure that your PayPal address is up to date before
you order as whatever address you give us this is where your parcel will be
sent. If your item has not been delivered within the expected delivery time,
then do send us a message so that we can resolve the issue quickly and to your
satisfaction. Returns 1st for Goodies Gifts and Presents shop do our utmost to
ensure our customers are happy with our products and service. However should
you need to return goods to us please follow our returns policy. Faulty On Arrival If you find
that your item is faulty on arrival, then you can request a replacement or a
refund. Please contact us directly on receipt of the order and let us know the
problem, we may need a photograph before issuing a replacement Damaged In Transit If you discover that your Item is
visibly damaged on arrival, you should either write on the delivery note that
the packaging is damaged and refuse to accept the delivery. OR please
contact us with details of the defect in your item. These details will help us in
raising the problem with our courier. As soon as we receive the returned item,
we will then issue a replacement or refund. Changed Your Mind (Distance Selling
Regulations, DSRs) If you have ordered items from us, but
then you wish to cancel your order, you are entitled to do so and have any
money that you have paid to us will be refunded. If you change your mind after
receiving an item the following criteria must be met: You must have
contacted us in writing within 7 working days of receipt. The item must
be in the original box or packaging Buyer
responsible for return postage. European Trading Standards We only sell
good quality items that have passed rigorous testing to comply with European
Trading Standards. We do our best to ensure each and every customer is happy
with their purchase and we encourage communication between customers and
ourselves to resolve and answer any queries or issues that may arise regarding
any of our items.
In an effort to keep shipping costs, we are now shrink wrapping our items where possible.
IF YOU NEED LARGER QUANTITIES OF THIS ITEM THAN IS SHOWN, PLEASE
MESSAGE US LETTING US KNOW HOW MANY YOU REQUIRE AS WE HOLD MUCH LARGER STOCKS
THAN THE QUANTITIES DISPLAYED ON EBAY.
IMPORTANT
Our economy delivery is Royal Mail 48- this is a 2-3 day service and is not trackable.
The Next Day Express service is normally sent by UPS and is a
guaranteed service next working day. However this is not available in all parts
of the UK.
Please message us through eBay if you have any questions
Feedback
We respect the eBay community and your valued feedback is appreciated. Upon receipt of positive feedback we will leave the same in return. However, if you do encounter a problem, please contact us and we will do our utmost to resolve it for you. We want all our customers to be happy with their purchases.
If for some reason you are not satisfied with an item you have bought, please contact us before leaving negative feedback so we can rectify the problem to your satisfaction.
Do leave positive feedback and I will do the same for you.
Please do not deduct from the 5 star rating as it has negative effects.
If you disagree with anything please let me know so we can rectify the matter.
About Us
Our aim is to provide our customers with good products at reasonable prices and aim to offer 100% customer satisfaction.
Payment
We accept payment via PayPal
VAT
VAT @ 20% is included in our pricing
Contact Details /
Customer Service
Contact us via eBay message service
Office Hours:
Monday to Friday 9am-6pm