About Us

	

About Us

Hello and welcome to the Biggest Little Shop Online, Our Buyers have sourced the globe in an effort to bring you the very best and latest products, from Brand names that we all know and trust to the more unusual items that you are not able to find in every High Street.

We are in the process of adding many exciting New Lines in addition to the items already in our online showroom, to add us to your favourite sellers and recieve our newsletter click here if you would like to be kept informed of our new lines and also of course Special offers, I?m sure you will agree everyone loves a bargain.

We really do have a passion for retailing after many years of running our own stores here in the UK, we pride ourselves on the level of customer service that we provide and invite you to give it a try for yourselves, Oh and if there is anything you would like us to stock please ask, In fact get in touch we love to hear from you.

Our relationship with our customers is very important to us. Outstanding customer service is one of our biggest priorities. If you need help while shopping, please contact us so we may help. We ship many products the same day they are ordered and respond to e-mails in the same courteous time line. If you have questions about our products or service please get in touch.

We believe in giving First Class, some might call it good 'Old Fashioned' customer care, both before, during and after each purchase. We have worked hard to maintain our 100% feedback rating, On the very rare occasion that something isnt quite right, we also welcome hearing from you so we are given the opportunity to resolve the issue before any unfavourable feedback is received.

Thank you for shopping with The Biggest Little Shop Online

Normal Business Hours: Monday - Friday 8:30 AM - 5.00 PM (UK Time)

Payment

	

Payment

In the UK we are able to offer the following payment options:

Paypal

Cheques (we have to wait for them to clear before shipping)

Uncrossed Postal Orders

Overseas Customers we are only able to accept

Paypal

We accept all major Debit or Credit cards through Paypal.

Shipping

Shipping

We aim to despatch all orders received by 3:00pm the same day,  of course this doesn't include weekends and bank holidays.

UK Shipping

Most orders are shipped Free of Charge in the UK, the service used is Royal 48, which normally arrives within 2-3 days. 
You are able to upgrade to 1st class shipping for a small extra charge.  If you are in a real rush for your item please 
select our Express service which is Royal Mails Special Delivery, This usually arrives the next day* 

*Subject to the restrictions on the Royal Mail Website.

Europe Delivery

We Ship throughout Europe  Overseas items are sent Royal Mail Airmail small packets if the item is under 2kg this usually takes 5 - 7 days,
Non EU countries please note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are 
the buyer's responsibility. We ask that you please check with your country's customs office to determine what these additional costs will be prior to buying.

Typical time in transit (does not include weekends, holidays or possible delays due to Customs clearance):

Rest of the World

We Ship to most countries in the world we use Royal Mail Airmail small packets if the item is under 2kg this usually takes 7 - 10 days, but can take 
longer to some destinations.

Please also note Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. 
We ask that you please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Please Note that we are unable to send Replacements because of missing Parcels until 21 days have passed, simply because your item might be 
delayed by your Local Customs Department, we hope you will understand...Thank you.

We are sorry but we do not ship to Nigeria. 

Terms

Returns

We're committed to selling high-quality products we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to return something you've purchased. 

Returning Unwanted Items

Unwanted items can be returned in an unused condition complete with all packaging and within 30 days of delivery to Biggest Little Shop Online Ltd, Unit 2A Strode Business Centre, Strode Road, Plympton, Plymouth PL7 4AY, United Kingdom.

It's best to use the Return Item link in your eBay Purchase History to request a return and we'll get back to you as quickly as possible.

Once the goods have been received by us and inspected we will issue a refund for the cost of the goods returned subject to them being in a resalable condition (i.e. with the sales tags attached, packaging intact and goods unused).

Ive received an Incorrect item.

In the unlikely event of the wrong item being sent please contact us via eBay messaging so we can assist and put this right for you.

Faulty Items

If your goods appear to be faulty please contact us first before returning them as we may need additional information.