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Shipping Policy
Combine Shipping: Seller will automatically combine shipping unless buyer specifically states in eBay messages within 1 day after payment received.
Shipping Carriers : We ship with United States Postal Service (USPS), United Postal Service (UPS) or FedEx, however, the choice of the carrier is based on the final shipment weight.
International Shipping Policy
Buyer is responsible for paying all customs duties and taxes associated with importing international shipments. We ship with Priority or Express Mail Service in order for package tracking information during your checkout process. All estimated delivery time does not include any processing time clearing international customs department, which will vary for every country. Therefore, we cannot guarantee any delivery date for international shipments. Any delays from international customs or postal agencies are out of our control. Please contact your country's customs department or postal service to inquire about the average processing time and any potential fees for importing goods.
Undeliverable Package(s)
If a package is returned to us because it was non-deliverable, we will issue you a refund, minus the shipping cost. If packages are non-deliverable because it was refused, we will charge a 20% restocking fee. We will not be able to re-ship orders that have been returned to us. If you still wish to purchase the item, you will have to place a new order.
Tracking Your Order
Within 1-3 business day of receiving your completed order, eBay will submit your shipment's tracking number through eBay messaging and you will be able to look up your tracking number in your eBay purchase history.
Halloween Exclusion Dates
Due to the seasonal nature of our merchandise, all orders placed between October 13th and November 3rd is considered FINAL SALE. This means that they may not be returned or exchanged. We advise you to place your order before October 13th to avoid any issues.
RETURN POLICY
GENERAL GUIDELINES: All returns are subject to a 20% restocking fee. Please contact with any questions before buying. Buyer must initiate return within 30 days of receiving your package. Returned items must be new, unused, and unopened with all original packaging and packing materials intact. Used or damaged items, including the item packaging, will not be eligible for refund. All shipping costs, including return shipping, are the sole responsibility of the buyer and are not eligible for refund. Upon satisfactory inspection of a return we will issue a refund to the buyer. We will be very happy to help you so please contact us through eBay.
EXCHANGES
Exchanges are handled as returns with a repurchase. This means that you will need to place another order on our store for your new item(s). We will process this as a separate order and will issue you a refund for the first order once we have processed the return.
EVERY EXCHANGE MUST HAVE A VALID EXCHANGE AUTHORIZATION NUMBER (EA#) WRITTEN CLEARLY ON THE EXTERIOR OF THE RETURN'S SHIPPING PARCEL. Every EA# we issue is unique and you must contact us in order to get a valid exchange authorization number (EA#). Returns without a valid EA# clearly visible on the outside of the return packaging will be refused and shipped back to you. Exchange items must be new, unused, and unopened with all original packaging and packing materials intact. Used or damaged items, including the item packaging, will not be eligible for exchange. We will be very happy to help you so please contact us through eBay.
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