We do accept returns and exchanges.
All returns must be sent back to us in their new condition.
Shipping on returns and exchanges will be the responsibility of the buyer.
ATTENTION ALL CUSTOMERS:
Notice regarding cancellation, size, and color change requests:
Virtual Exchanges strives to process every order we receive as quickly as possible for shipment. As a result, we rely on our customers to provide the correct size, color, and shipping information at the time of purchase. If you are interested in cancelling or changing your order, please contact us at your earliest convenience. We will do our best to successfully process your request. However, your request DOES NOT guarantee that the order will be changed or canceled before the item is picked up by the shipping carrier. (Even if the request is submitted within minutes of placing an order.)
Several factors (including the time that we receive your request, processing/delivery status, and inventory availability) determine whether an order can be changed or canceled. Not every order can be canceled or changed if requested. Please note that once an order has been placed, you are confirming that you want the exact size and color selected and that you want to ship to the specified address. Please check all information for accuracy before placing your order.
Attention International Customers: Import duties, taxes, and charges are not included in the item price or
shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. If an item is refused by the buyer at the time of delivery, the item may be abandoned by the shipping carrier. We will not be able to issue a refund if the item is refused by the buyer.
You must email us prior to making a return or exchange.
We will provide you with Return form and RMA #.
Be sure to include the item number of your purchase when
making a return.
Please note that none of the original or return shipping costs will be refunded or reimbursed during the refund process. In order to receive a refund of the original product price, please send your item back within 30 days of the original purchase date. Any order received after 30 days of the original purchase date will NOT be eligible for a refund, exchange, or store credit. No exceptions.
Customer Service
Our customer service hours are Monday-Friday 9:00-4:30 EDT.
We try our best to respond to all emails within 24 hours.
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