"the right part ... at the right price ... 100% guaranteed!"

WHO WE ARE ...

Sharp Sewing Supplies is a U.S. based, wholesale-retail distributor of all sewing items, headquartered in Los Angeles, California. With over 75 years of experience in the sewing industry, we are able to offer expertise and excellent service in all faucets of sewing, including embroidery, quilting and many others! Our main focus is simple, "the right part ... at the right price ... 100% guaranteed!"

THE RIGHT PART ...

The correct part for the specific project you are working on, is the key to having an amazing finished product. Our expertise in the industry allows us to provide the best parts for each individual person. This ranges from the home sewer working on a gift for a family member, to a full factory production business.

AT THE RIGHT PRICE ...

Price is a major factor in the production of a given project. Every item from bobbins to needles, affects the investment on a project. We are always working with our world-wide suppliers and customers to offer the best price on all items we offer. Sewing should be accessible to all classes of society. Our strategy to always be offering the best quality for the best price, is something our company was founded on and thrive on till this day.

100% GUARANTEED!

This is the most important part of our company, which has helped us see many returning customers. We want every customer, on every order, to have a 100% satisfaction on the experience they have with us at Sharp Sewing Supplies. You are the life-blood of this company. This means from the occasional home sewer to the 100,000 square foot factory customer, every order is treated as it is the most important order. We value each and every one of you, every time. We look forward to you joining the "Sharp Sewers" community!

GENERAL

Q: Does Sharp Sewing Supplies have a catalog?

A: We currently do not have a complete catalog of the more than 30,000 items we stock, in addition to the hundreds of items added each month. Feel free to browse our eBay store or contact us and one of our friendly Order Team Associates will be happy to help.

I DO NOT SEE IT!

Q: Where can I find Manuals for my sewing machine?

A: We do have an extensive data base of various manuals for tons of machines! Our policy is to offer these FREE to our customers, always! Contact us with your Brand and model and we will send your machine's manual complimentary.

Q: I do not see my machine or part I need listed on Sharp Sewing Supplies. Does that mean it is not available?

A: NO! We are continually adding parts and compatible machines to our store. If you do not see something you are looking for, simply contact us and we will do our best to locate the part or item you seek.

Q: When does my order ship?

A: We try to ship all orders within one (1) business day of receiving payment. We are generally 99% successful, unless we detect an address issue, national holiday, etc. Many orders are shipped the SAME day!

Q: Does the amount I paid for my order cover the Import Duties and Fees in my country?

A: No. Unfortunately, we are unable to group these under one price, as all countries have specific rates and laws that apply to incoming parcels. These are the responsibility of the buyer.

Q: I just placed my order and paid. How long will it be until I receive my order?

A: Typically, for our domestic customers (United States), orders are received in 3-5 days via First Class Mail. For our international customers, orders are received in 2-3 weeks via First Class International Mail. This may be shorter or longer, depending on the clearance process of mail in your country. Please note many people receive their orders quicker than these times as well!

OTHER

Q: What if I have another question?

A: If you have a question on your order, or simply want to ask a sewing-related question, we are happy to help. Simply contact us as follows:

1. Telephone - (Monday-Friday 8am-5pm PST) Toll Free (US only) 1-800-225-2983; International 323-264-6200

2. Message/Email - Click here to send us an eBay message.

3. Fax (Both US and International) - 323-780-2889

4. In Person (warehouse Monday-Friday 8am-5pm PST) - 3363 E. 15th Street, Los Angeles, CA 90023

See our "FAQs" page for more information.

We pride ourselves in shipping virtually all orders out within 24 hours of receiving payment. We process and ship orders out Monday through Friday, 8am-5pm PST. Please note that we will be closed on certain holidays, as well as weekends, so our team may spend time with their friends and family.

All shipments will be accompanied by a unique tracking number associated with your order. For First Class International and Priority International, please note that the tracking information will stop once the parcel leaves the United States. If using Express International, the tracking information will continue to update all the way to your doorstep!

Sales Tax is charged for orders shipped to California, where sales tax is applicable. Items sent to APO / FPO military addresses are not subject to taxes. The amount of tax charged is based on current tax rates (does not include shipping).

See our "Policies" page for our complete shipping policy.

Our Policy is SIMPLE ... "the right part ... at the right price ... 100% guaranteed ..." It is that SIMPLE. If you are not 100% satisfied with your order (within 30 days of order, please ...), we will refund your purchase price (excluding shipping cost). Period. Simply contact us (from the contact information page) or use the eBay returns system.

We offer a 30-day return, hassle-free program on all items, except genuine products. If you are not 100% satisfied with your order, we will happily work with you on a refund or exchange to fix the issue. Returns must be unused and with original packaging. We believe that in order to have the best possible online shopping experience, customers should be allowed to have a "no questions asked" return policy, which we implement here at Sharp Sewing Supplies!

Once you have decided to return an item or complete order back to us for refund or exchange, there are a few ways to go about this:

See our "Policies" page for our complete return policy.

We accept PayPal, Visa, MasterCard, Discover and American Express. Cash payments are accepted as well for "in-person" orders only.

We would like to welcome YOU to be a part of the Sharp Sewers community! This interactive, growing community provides information including certain projects, upcoming sales, troubleshooting, etc. You will always be up to date on the latest sewing and crafting necessities. We love to hear what type of projects others are working on and how we can help complete them with amazing results!

So don't wait! Come on in and join the fun! Click here to subscribe to the Sharp Sewers.