Store Policies:
PAYMENT, BIDDING /BUY IT
NOW (BIN) PURCHASES:
- Payment is due within 3 days
of purchase.
- We only accept payment
through PayPal. We do not accept any type of mail in payment.
- We are legally required to
collect sales tax of 7% for purchases made in Florida.
- If purchasing multiple items
please wait until you have finished shopping with us before paying. Orders
cannot be combined once payment has been sent. eBay will automatically
combine shipping when you checkout.
- Please be aware not all items
can be combined due to there size or weight. If you have any questions
please email us before bidding or purchasing an item. It will be replied
to within 24 hours, excluding holidays.
U.S. SHIPPING:
- We ship Monday-Friday,
excluding holidays. Item will ship no later than the next business day
from payment cleared. All items will be shipped with either a delivery
confirmation or tracking number.
- We will only ship to the
address as chosen by you at the time of checkout through PayPal.
INTERNATIONAL SHIPPING:
- International orders will
ship using the United States Postal Service (USPS). Shipping time does
vary depending on the country and shipping service chosen.
- USPS 1st class international
mail (does not include tracking) for Canada is approximately 7-15 business
days, worldwide is approximately 7-21 business days.
- USPS priority mail
International (tracking included) is approximately 6-10 business days.
- Import duties, taxes and
charges are not included in the item price or shipping charges. These
charges are the buyer’s responsibility.
- Please check with your
country’s customs office to determine what these additional costs will be
prior to bidding/buying.”
- These charges are normally
collected by the delivering freight (shipping) company or when you pick
the item up – do not confuse them for additional shipping charges.
- We do not mark merchandise
values below value or mark items as ‘gifts’ - US and International
government regulations prohibit such behavior.
- We can only ship to the
address as chosen by you at the time of checkout through PayPal. Please
take a moment and make sure your information current.
- Items and/or packages over
1lb do not qualify for USPS 1st class international mail and will need to
ship by priority mail.
- If customs decides to hold
the package for further inspection there will be a delay of delivery. If
you have not received your package within 30 calendar days please email us
so we may inquire with USPS on your behalf.
RETURN
POLICY:
At
Convention Exclusive we want you to be fully satisfied with every item that you
purchase from us. If your purchase is not as described you may return the item within 14 days from
the order date for a full refund of the purchase price, minus the shipping and
handling (if any). The buyer is responsible for all shipping fees. You can
expect a refund in the same form of payment originally used for purchase within
5 days of us receiving your returned product.
Comic
Con exclusives: Due to there unique nature, we cannot except returns unless the
wrong item was accidentally shipped.
Box
and/or card condition: unless otherwise
stated in the description of an item it will be in near mint to mint condition.
We do not offer exchange, discounts, or refund for dents and creases caused
during shipping.
Exchanges:
will apply only if we have multiples of the same item.
If
you are returning an item by choice meaning it does not fall under any of the
above reasons a 15% restocking fee of the total value will apply.
Please
feel free to email us with any questions or concerns. All emails are responded
to within 24 hours. Thank you!