Terms and Policies:PLEASE READ!!

Reading this before/after purchasing may answer any questions you have. If not feel free to contact me

Payment:

-I only Accept payments through Paypal

            -Buyers from Kentucky, Utah, and Pennsylvania are required to pay sales tax.

Shipping:

               -Items purchased before 5PM EST Monday through Friday will usually be shipped same day. Items purchased after that will be shipped the next business day. Business days are Monday through Friday.

              -Items ship from 3 locations. The primary two being Utah and Kentucky. The secondary being Pennsylvania. The location in which your item ships depends on the delivery address and the current inventory.

              -Shipping is primarily FedEx Ground. However, UPS, USPS, and OnTrac are also regularly used. Upgraded shipping is available. If you need an item faster contact me for details

                          -Once your order is processed, you will be sent a message with details. Tracking will be available in your purchase history within 24 hours of receiving that message.  

             -Due to inventory issues, sometimes items will be shipped from two different locations. In the event this happens, you may receive 1 package before the other. 2 Tracking numbers will be uploaded for these order and you can follow both in your Ebay purchase history.

          -Shipping to Hawaii, Alaska, and Puerto Rico will have a shipping surcharge added on at checkout. This will vary depending on item size. Certain products cannot be shipped to Puerto Rico. Please ask before purchasing to verify. Orders to Puerto Rico must have a phone number available.

          -HOLIDAYS: UPS, USPS, FedEx and OnTrac do no operate on, after, and before certain holidays. Therefore, delivery of items ordered around holidays may be delayed. Please be understanding of this. I will contact you to give you a heads up at these times of the year.

            -WEATHER: If the area you’re in has been affected by severe weather(heavy snow, tornado, flood, etc.)Your package may be delayed, please be considerate of that.

            -PO BOX: I CANNOT SHIP TO A PO BOX. Please have the correct physical address added to your eBay profile so that I can quickly and easily get your package shipped out. If it is not in your eBay profile, you will be contacted and your item will not ship until the physical address has been provided.

          -ORMD Items(Items that contain chemicals/oils/etc) can only be shipped UPS/USPS/OnTrac/FedEx Ground. They may take a little more time for delivery. Please be understanding of that.

         -I do not ship directly outside the US however some items may be purchased through the ebay global shipping program that eBay provides. If you purchase through this program you are responsible for any fees/extra shipping costs to get your item into your country. I simply ship to the international shipping facility in the US and eBay takes care of things from there.

Stocking:

          -Most items are drop shipped. This means that stock is always fluctuating and the current inventory in the listing may not reflect the actual inventory. In the event an item is unavailable, you will be notified of your options promptly after your purchase. This is a rare occurrence but does happen on occasion.

Returns/Exchanges:

          -There is a 14 day return/exchange policy. Items may only be returned/exchanged if they are:

                        A: In Brand New Condition still in the package

                        B: There was an issue with the item or it was damaged.

                        C: You were sent the wrong item

              -For stipulation A listed above, buyers will be responsible for return shipping costs and a restocking fee. For stipulations B and C, you will be provided with a shipping label and no restocking fees will be charged unless stated otherwise. Please do not return your item until you’ve been informed and properly instructed on the return. If you do so, I cannot be responsible for where your item ends up and extra fees be me charged for the return/exchange.

Listings:

            -All items are fully described to the best of my ability. If there are any questions or you are confused about something, do not hesitate to ask.

              -Most photos are stock/generic photos. Meaning the part pictured may be the right brand, but may not be the exact part for your machine. Rest assured you will receive the brand of part listed for the make, model, and year specified.  

Feedback:

            -If for any reason there is an issue please do not leave negative feedback unless you feel it is 100% necessary. I realize I can’t please everyone but I will do whatever I can to right any wrongs. Thank you for your consideration.

MY PROMISE TO YOU, THE CUSTOMER!

            -I am here to provide you with the best possible service I can. I will do my best to answer any and all questions as quickly as possible. I will do whatever I can to fix any problems or issues you may have with an order should any problems or issues arise. I’m not here to rip anyone off. As an avid rider myself, I try to provide the best possible service and the lowest prices I can. Please leave positive feedback if you had a good experience shopping through Moto Frenzy. If you didn’t simply send a message before leaving negative feedback and I’ll try and make it right. Thank you in advance for your time and any purchases you make. I appreciate all my customers. Have a wonderful day!

-Josh/Moto Frenzy