We are one of UK's leading suspension suppliers, we may not be the biggest, however we pride ourselves as being one of the best!

Our enthusiastic and dedicated staff have years of experience in all aspects of the motor trade, not just suspension. So if you need advice, even if it's off topic, then we are always here to help!

We live life in the fast lane and don't believe in cutting corners when it comes to suspension.Your cars' handling is paramount in keeping you safe on the road. This is why we only stock quality suspension products not just any old tat, so we can give you, the customer, the best product at the best price.

Our extensive range of stock includes suspension products by Apex, Tein, H & R, Spax & Gaz Shocks to name a few. We are able to supply suspension for the majority of cars on the road today.

From our premises in Devon we have established a Europe-wide client base and pride ourselves on our excellent working relationships with both customers and suppliers.

We are suppliers of mainly non-standard items. This means that, by their very nature, the parts we supply may not be a straight forward DIY fit. In some cases, modifications or adaptations may be required to achieve an acceptable fit. We therefore recommend that parts we supply should be fitted by a qualified mechanic.

We accept the following methods of payment: -

Paypal

Credit/Debit card by telephone

Bank Transfer

E-Cheque via Paypal takes 10-12 days to clear

GOODS WILL ONLY BE SENT AFTER RECEIVING CLEARED PAYMENT

HOTLINE: 01409 211663

Email sales@spring-loaded.co.uk

Orders are usually dispatched within 1-2 working days, subject to stock availability, as we don't just sell on Ebay. Out of stock items or made to order items can take 7-10 working days, we will keep you informed via Tel/email if this is the case.

We send all our parts recorded delivery. We DO NOT send parts any other way. By sending recorded you the customer have a guarantee that you get the items quickly and without any problems. This also means that we, the seller, can keep track of all our orders without a hitch.

Our cut of time for a next day delivery is around 2.00pm, this is not guaranteed as it all depends on when our courier collects.

Un-wanted goods for return must be notified to us via email within 7 days of receipt. We reserve the right to refuse returns if notified outside this period. We may not be able to accept back non-faulty goods that have been supplied to your specific order or damaged during transit or fitting. Items being returned by you MUST be returned in its original packaging, and must be in RE-SELLABLE as new condition, or a refund will not be given. Some special order items correctly supplied may not be returnable depending on the manufacturer's policy on returns.

Where goods are alleged to be defective, the purchaser agrees to return such goods for inspection and report (without us replacing the said goods prior to such inspection). The purchaser also accepts that it is reasonable to inform us of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow us to remedy the defect, failure or interruption.

Please note you may get differences in ride height to that quoted due to many factors for example: car already had after-market springs fitted, springs have sagged due to wear and tear, Your purchased springs may need time to settle in some cases.

All guarantees for products are provided entirely by the manufacturers and are subject to their terms and conditions. If you wish to pursue a warranty claim we shall act on your behalf and shall treat all claims as a matter of urgency. Some goods will need to be returned directly to the manufacturer, some will need to be returned to us. If a manufacturer decides that a warranty claim is not valid then we will not be liable for any compensation. We will not accept any liability for any labour costs involved in a warranty claim or responsible for postal costs incurred on any warranty claim.

Your bought items should be inspected for damage as soon as you get them. Any damaged items must be reported within 3 days of receipt.

In the unlikely event of you receiving damaged goods we can arrange for return of the product and either replacement with like for like item or a full refund. These terms and conditions do not affect your statutory rights as a consumer. Transactions are governed by British Law and any dispute in transactions will be settled by British Law

You can contact us on normal working hours. If you have any queries, please contact us via ebay.