Terms and Policies:PLEASE READ!!
Reading before/after purchasing may answer any questions you have. If not feel free to contact me
Payment:
-I ONLY accept PAYPAL payments.
-Full payment must be made upon checkout.
-Buyers from Kentucky will pay 6% sales tax.
Shipping:
-Items purchased before 5PM EST Monday through Friday will be shipped same day. Items purchased after that will be shipped the next business day. Business days are Monday through Friday.
-There are three possible locations that items will be shipped from. The primary location which is listed is Payson, Utah. The secondary is Lexington,Kentucky. The third which is the least likely is Lebanon, Pennsylvania in which case the item will be listed as so. Items ship from locations based upon availability and location of delivery.
-Shipping used is UPS ground, USPS standard, and OnTrac shipping. UPS is stated in the listing but any of the three may be used depending on location and estimated delivery times. Upgraded shipping is available. If you need an item faster contact me for details
-To clarify, UPS 3 day is 1 day handling, 3 days shipping. That means if a package is ordered on Monday, unless the destination is close to the point of shipment, it will arrive on a Thursday.
-Items may be shipped even if they’re not marked. Tracking is uploaded after 10PM EST each day. When tracking is uploaded they are then marked as shipped.
-Some items are shipped separately from different warehouses. In these cases there will be two tracking numbers uploaded and delivery times may be different on each package. Please look in your purchase history for details.
-Shipping to Hawaii, Alaska, and Puerto Rico will have a surcharge added on at checkout. This will vary depending on item size. Certain products cannot be shipped to Puerto Rico. Please ask before purchasing to verify. Orders to Puerto Rico must have a phone number available.
-HOLIDAYS: UPS, USPS and OnTrac do no operate on, after, and before certain holidays. Due to this, items ordered around that time will be delayed so please understand that. I will contact you to give you a heads up at these times of the year.
-WEATHER: If the area you’re in has been affected by severe weather(heavy snow, tornado, flood, etc.)Your package may be delayed, please be considerate of that fact.
-PO BOX: I DO NOT AND CANNOT SHIP TO PO BOXES. Please have the correct physical address added to your eBay profile so that I can quickly and easily get your package out after purchase. If it is not in your eBay profile, you will be contacted and your item will not ship until the physical address has been provided.
-ORMD Items(Items that contain chemicals/oils/etc) can only be shipped UPS/USPS/OnTrac Ground. They may take a little more time for delivery. Please be considerate of that fact.
-I do not ship directly outside the US however some items may be purchased through the international shipping program that eBay provides. If you purchase through this program you are responsible for any fees/extra shipping costs to get your item into your country. I simply ship to the international shipping facility in the US and eBay takes care of things from there.
Stocking:
-Due to high demand of some products and a fluctuating warehouse supply, some items may be listed that are not available. Sometimes I run into inventory issues that are beyond my control. Please be considerate of this fact. If you’re worried, I urge you to ask about availability before purchasing.
-In the event an item is not available, you will be REFUNDED in full, sent a transaction cancellation request, and a message explaining that the item was not available. PLEASE ACCEPT THE TRANSACTION CANCELLATION REQUEST in order to cancel the order. You may wait until your refund is confirmed. I apologize ahead of time for any inconveniences. Consideration is appreciated.
Returns/Exchanges:
-There is a 14 day return policy. Items may only be returned if they are:
A: In Brand New Condition still in the package
B: There was an issue with the item or it was damaged.
C: You were sent the wrong item
-Buyer pays for shipping return and will be charged a restocking fee unless the item they received was damaged or was not the correct item ordered. All details are in the return’s section of the listing. PLEASE READ THEM CAREFULLY. DO NOT return an item until after you’ve been given directions or you may be subject to higher restocking fee.
-The Exchange process is similar to the return process with cost and restocking fees being paid before the exchange ships out.
Listings:
-All items are fully described to the best of my ability. If there are any questions or you are confused about something, do not hesitate to ask.
-Some pictures may be the actual item. However, some pictures may be a generic representation of what you're receiving due to multiple machines having different fitments(size, shape, etc.). REST ASSURED you will receive a genuine brand name part for the make, model, and years specified in the listing. Any questions feel free to ask!
Feedback:
-If for any reason there is an issue please do not leave negative feedback unless you feel it is 100% necessary. I realize I can’t please everyone but I will do whatever I can to right whatever was wrong. You, the customer, are my main focus and without you I don’t have a business. Thank you for your consideration.
MY PROMISE TO YOU, THE CUSTOMER!
-I am here to provide you with the best possible service I can. I will do my best to answer any and all questions as quickly as possible. I will do whatever I can to fix any problems or issues you may have with an order should any problems or issues arise. I’m not here to rip anyone off. As an avid rider myself, I try to provide the best possible service and the lowest prices I can. Please leave positive feedback if you had a good experience shopping through Moto Frenzy. If you didn’t simply send a message before leaving negative feedback and I’ll try and make it right. Thank you in advance for your time and any purchases you make. I appreciate all my customers. Have a wonderful day!
-Josh/Moto Frenzy