Answers to frequently asked questions

I've put together the following FAQs to help make things clear and pre-empt queries. But do feel free to ask about anything that isn't covered below.

Is this item authentic?
Yes! All items I sell are genuine; I do NOT deal in any counterfeit items.

When do you expect to receive payment, and what methods do you accept?
• PayPal within 3 days of end of auction, or immediately if using “Buy It Now”.
• Cash payment may be considered in certain circumstances such as payment on collection.
• Please only bid if you intend to pay as I shall report any non-payers.

How do you calculate your shipping costs?
These costs take into account a number of factors, which include my time spent packing the parcel, the cost of the packaging materials, cost of stamps, and my time travelling to the post office and queuing for up to 30 minutes at a time! Having said that, I generally try to offer free UK postage for most items.

International shipping prices reflect the fact that I need to purchase additional insurance to cover the value of item. This can sometimes be quite costly as Royal Mail have increased their prices.

Are there any countries where you won't send items?

I’m happy to ship anywhere but you must ensure that your country doesn’t have any restrictions on the item that you’re buying.  

Do your shipping costs cover customs/import duty?
No! This is outside of my control and buyers are responsible for any customs charges levied by their country.

How quickly will you dispatch my order?
I work full time so I may not be able to get to the post office every day. However, I do try to post items within 2 – 3 working days after receiving payment and obtain proof of postage for every item I send.

Following dispatch, how long will it take to receive my order?
UK delivery time is usually between 1 – 5 working days after dispatch. Delivery times for Europe may take 1 – 2 weeks, and Americas/Asia/Australia can sometimes take 3 or 4 weeks to arrive. These delivery times are out of my hands so please be patient.

Note: I am NOT a postman, so it won’t be me who comes to your door to deliver the item - I pay the post office to do this. So... any delays that may occur after items are posted are obviously outside of my control and I cannot be blamed for this! I will act according to Royal Mail’s advice in respect of any delays/damage or loss and buyers must also abide by this.

Thanks for taking the time to read this. Good luck!

PS: When leaving feedback, please remember to leave 5 stars in each individual category. If there are any problems with your order, please contact me directly in the first instance.