All clothing items are shipped double bagged, including a heavy duty sealed ziplock for additional protection. All shoes are shipped in a custom, sturdy box.
We make our best effort to ship all items within 2 business days after receiving payment.
Tracking Numbers:
In an effort to keep our products affordable and accessible internationally, we usually ship the cheapest AIR MAIL option available as our default. Because of this, not all shipments will have tracking numbers.
If you require tracking, it may be available as an upgrade. Please contact us so we can accomodate your request.
If a tracking number is applicable we will email you it when we process the order.
Products that are paid after noon PST on Friday are usually shipped the following Monday.
Air mail shipments please allow 5 - 15 business days for your product to arrive depending where you live.
Overseas ground (surface) mail shipments please allow 4 - 6 weeks for your product to arrive depending where you live.
Shipping rates for Canada, USA and international customers are outlined in the listing.
International buyers please note that there may be customs fees when the product enters your country. We are not responsible for any customs fees encountered or hassles / holdups with your countries customs department.
Combined shipping policy:
We offer combined AIR MAIL shipping on all packages in North America up to a maximum of 4kg and all other continents up to a maximum of 2kg (these are limitations set by Canada Post). Any packages exceeding these weights will have to be shipped ground (surface) or in seperate shipments.
We will do our best to combine shipments at a fair price based on our actual costs. If you would like a quote please contact us.
We do not offer local pick-up services but do offer discounted shipping to local customers within the Lower Mainland / Greater Vancouver area. Please contact us for current rates.
Shipping cost breakdown:
Shipping costs are not simply for postage; they also include our packaging materials, handling and processing time and included insurance. We do our very best to ship all of our products as fast and as well packaged as possible and we feel our prices are a competitive, reasonable reflection of this.
If you have any further questions or concerns regarding shipping please feel free to contact us.