Unbuilt 1/10 Self Build Kit Nitro Petrol RC Remote Controlled off road buggy
Item Description
DETAILS
By popular demand we are now stocking a range of unbuilt nitro radio controlled car kits for those who enjoy building models as much as using them! Forget Lego etc, these self build kits provide hours of fun and when they are finished they are actually fun to use! For the hours of use and enjoyment you will get from first building and then racing them these kits are amazing value for money. If you are new to nitro RC cars then buying a self build kit is a great way to learn about the hobby and see how they work before going out and racing them.
We sell some of these models to schools as they are educational and a great introduction to mechanics and engineering. There is no other product on the market that gives such a complete all in the box kit like this. Unlike other self build kits on the market that only include the basic chassis and none of the electronics etc, these kits include everything needed to complete and even the tools you need to build them! SH 18 engine, pistol type radio equipment, grease, oil etc - everything is there. Construction will take around 8 - 12 hours on average and is recommended for ages 14+.
The most important thing with a self build kit is the instruction manual. With these kits the manual has been given a lot of attention to ensure a smooth construction. This is a not a few pages pamphlet like with some other kits, this is a thick manual that was designed and written in the U.K. to make sure nothing was lost in translation at the factory. Construction is broken down into many stages with each corresponding stage's parts packaged separately as shown above. The steps are clearly shown using CAD 3D images with every part labeled individually. The end result is the Condor off road buggy. A highly capable off road model that features a strong alloy chassis, shaft driven 4WD system, oil filled shocks, front and rear differentials and sealed radio tray.
The Condor is powered by a Taiwan SH size 18 engine that rockets the model to over 40mph. The buggy can be upgraded with a range of performance hop ups available from our site and you can even fit a two speed gearbox to make it even quicker!
ADDITIONAL INFORMATION
| SKU | A3001 |
|---|---|
| Manufacturer | Acme-Tech |
| Scale | 1:10 |
| Build | Self Assembly Kit |
| Drive | 4WD |
| For Terrain | Off Road |
| Radio Equipment | 2.4 GHz |
| Type | Buggy |
| Motor / Engine | .18 Nitro |
| Specifications |
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| Features |
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| Required To Use |
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Additional terms
Fourteen Day Money Back Guarantee / Your Right To Cancel
All our items are sold with a 14 day money back guarantee
Under the UK Consumer Contracts Regulations 2013, you have 14 days (after the day you receive your goods / the last of your goods) to cancel the contract for your order with us. All time periods quoted are extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. In this case we will issue you with a full refund however you will need to return all goods you are requesting a refund for at your cost if you have already received them and they will need to be returned to us in a reasonable condition. Upgraded carriage services chosen by you when you placed your order e.g. by 9am instead of using our standard next working day delivery are non refundable however any basic rate paid will be refundable
(we are an online company and do not allow customers to come our address)
Please keep a copy of your written cancellation notice in case of dispute.
If you decide to make you cancellation request by phone please keep evidence of this in case of dispute, as providing sufficient proof of cancellation by phone can be more difficult, written cancellation is advisable
All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
It is your statutory duty to take reasonable care of the goods therefore if the goods are returned in an unreasonable condition we may make a deduction from the reimbursement for loss in value of the goods supplied, if the loss is the result of unnecessary handling by you. You are given the same opportunity to test and examine the goods as you would have, had you actually seen the goods in a shop prior to purchase before you make a decision to cancel the contract.
You will return the goods without undue delay and in any event no later than 14 days from the day which you communicate your cancellation from this contract to us. The deadline is met is you send back the goods before the 14 days has expired.
Postage costs of returning the item to ourselves is to be bourne by you please read the shipping cost to return goods term.
ALL REFUNDS for cases like this are processed within 14 days after goods are received back - it is our aim to get your money refunded back to you as quickly as possible.
No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
Three Month Warranty
Your goods are covered under a 3 month warranty. This means any manufacturing fault within this time frame is covered and will be repaired/replaced or refunded if this is not possible. When claiming under a warranty you are legally obliged to return the product or defective part to us for examination.
Due to the nature of the products we sell and the environment they operated in, breakages can often occur therefore general wear and tear or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults. If the product or parts are not covered by the warranty or your statutory rights a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you (please see repair service section for details). All warranty claim decisions are final.
ALL REFUNDS ARE PROCESSED within 14 days - it is our aim to get your money refunded back to you as quickly as possible. No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
An extended returns period may be accepted at certain times of the year or in exceptional circumstances however this is at our discretion and only if pre-agreed between us before purchase in writing.
This does not effect your statutory rights
Pre Testing
Please check your item BEFORE USE. You should carry out checks and tests before using e.g. test all radio equipment including a range test. Should you fail to carry out any relevant checks and damage is incurred as a result we will not be held responsible. Our help pages and your manual will include information on what procedures to follow. If you require details on how to check your model before use please ask us do not proceed to use your model until you are clear on the pre checks needed.
These models are NOT TOYS. If you have no experience with the model you have purchased you will need to do some research e.g. if you have purchased a nitro model then as well as reading all the information on our site and in the product manual you should do some research on how to e.g tune and set your engine and also how to check it before use. We will offer advice and help to newcomers as much as possible but are unable to accept returns for items that have been damaged by incorrect use, from customers who are unable to adjust their models or from customers who have not fully checked their models before use.
Age Restriction
Please remember that the remote controlled models we sell are NOT TOYS, we recommend that the minimum age for all our models is 14 years old. We also advise that supervision be given to any child below age 18. It is the responsibility of the user to ensure the safety of people and property around them when learning to use these vehicles.
13. Lithium Polymer batteries (LiPo, Li-Poly)
Fire can be caused by but not limited to: Overcharging your battery, using the wrong charger or charger setting, unbalanced battery load, charger fouled by poor power supply, charging a damaged cell or pack, short circuit, crash damage, Over discharging, running too flat and/or too hot, discharging an unbalanced battery load, charging the battery whilst still in your rc model, charging in a car, charging from car battery, punctured battert. It is highly recommended you read up on safe use of your Li Po battery before use and first charge
Charging guidelines:
1. Always charge on a surface that cannot catch fire easily, concrete, steel etc...Do not charge on carpet, paper or any other items that can catch fire easily!
2. Never over discharge your battery. What does this mean?
It means when you notice a power drop (when using your helicopter), stop! Immediately!
It also means disconnect your battery from the helicopter, even if you switch off the helicopter or transmitter and you leave it connected it will still discharge really slowly. Really slowly for a day is a lot!
If you over discharge and then charge again you may experience puffing. This is where the cells swell. If this happens you can never use the battery again. If you charge a puffed battery then expect a fire!
3. Always remove your battery from your rc model when charging.
4. Use the correct charger.
5. Do not overcharge your battery. Always set a timer and don't leave your battery charging un attended. If you do not know the charging time of your battery give us a call or emails us before you attempt to charge.
Lipo batteries are expensive and can be dangerous so need to be treated with care, if you need any help with charging email me us or give us a call. It is highly recommended you read up on safe use of your Li Po battery before use and first charge
Missing/Delayed Deliveries
Courier: If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to reported within 5 days of us sending the goods.
In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.
If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim.
Royal Mail: If you do not receive delivery by the expected delivery date please get in touch immediately so the order can be. In the unfortunate event your goods go missing Royal Mail will only raise a claim after 15 working days have passed from the date of dispatch. During this period our hands are tied and we must simply wait, as 'lost' packages are often redelivered or returned to sender during this time. Once this has passed then if the goods are still undelivered your order will be resent.
If goods are disputed as delivered, this is where Royal Mail say they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then they will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the Postman, unfortunately in this very rare situation the goods cannot be resent until the Royal Mail raises a claim.
17. Damaged/Incomplete Deliveries
If the goods you receive are damaged you must inform us immediately, if you cannot get through on the phone you should email us straight away so this can be logged and the damage reported to the courier. We have to report any damage to couriers within 3 days of receipt or a claim cannot be raised. You are entitled to a reasonable opportunity to examine the goods and we would say that this is a reasonable amount of time for customers to have checked their goods for damage therefore any reports of damage or incomplete deliveries need to be reported within 2 days of receipt.
We do not accept minor marks and damage on the packaging you receive due to shipping and handling as a fault, but we will where possible attempt to replace the damaged packaging. This is at our discretion.
We strongly advise you that if a courier delivers a parcel to you and you do not have time to check the goods there and then for damage then you should always sign for the goods as unchecked. This is not an essential requirement as if you do sign without stating unchecked and then find damage on inspection of the goods we can still make a claim with the courier if you let us know within a reasonable amount of time as stated above it just makes things our end a lot easier in the claim process if customers sign for the goods as unchecked so that the courier doesn't argue that the goods were except in good condition.
Payment
Payment If you prefer to pay over the Phone you are welcome to place your order between 9.30 and 5.30 on weekdays. To order and pay by card please call 01506657487 Ordering Online with us is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information. We encourage you to feel comfortable using your credit card to conduct commerce on our site. We welcome payment by PayPal, postal order cheque and by Credit/Debit card. If paying via cheque or postal order there will be a delay until the item clears All our charges include VAT at the standard rate (except exempt/zero rated items) and a receipt detailing the VAT paid is provided. For ease and security payment is welcomed by PayPal and credit/debit card and when you use these payment methods your financial details are not shared with us. If you wish to pay by Credit or Debit Card please enter your card details at the checkout
Terms
Terms and Conditions
Your Statutory rights are not affected by any of the following store policies.
Payment
Ordering Online with us is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information. We encourage you to feel comfortable using your credit card to conduct commerce on our site.
We welcome payment by PayPal, postal order cheque and by Credit/Debit card.
If paying via cheque or postal order there will be a delay until the item clears
All our charges include VAT at the standard rate (except exempt/zero rated items) and a receipt detailing the VAT paid is provided.
For ease and security payment is welcomed by PayPal and credit/debit card and when you use these payment methods your financial details are not shared with us.
If you wish to pay by Credit or Debit Card please enter your card details at the checkout
If you prefer to pay over the Phone you are welcome to place your order between 9.30 and 5.30 on weekdays. To order and pay by card please call 01506657487.
Cards are processed securely using a Secure Payments service and we do not make a record of your card details.
Shipping & Delivery
Every item we sell is carefully inspected before it is shipped
We aim to dispatch orders within 1 working day of cleared payment.
We offer
2nd class (4-6 days)
1st class shipping (2-3 days)
24 hour courier service
(this option is done at the checkout )
We deliver to the UK and Europe
We are pleased to offer competative delivery rates on everything we sell.
Please note that we do not work the weekend so all parcels ordered within this time will be dispatched the following Monday.
Please note: postage and packing costs shown are for Standard mainland UK areas only.
If delivery is by courier it may be subject to surcharges to certain delivery addresses in the Highland and Islands, Northern Ireland and the Channel Islands UK there will be a surcharge of £10 If you are unsure please contact us with your postcode.
For all other Countries please contact us for a postal quote if unsure and is not stated in the shipping .
Non-Delivery
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery.
Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
If It is a courier Item and you have 2 failed delivery attempts the item will be held for a week then sent back to us.If this happens you be charged the return postage cost to ourselfs.
Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. We will report the loss to the carrier who will contact you to confirm the circumstances.
Postal Losses and Damage
We offer FREE cover against loss or damage in transit for UK buyers. In the event that your item is lost or damaged in the postal system we will replace the item free of charge (see details above).
In the event that we are out of stock of that item we will refund your purchase cost. We may ask for photographs of any damage and must be submitted within 24 hours. For missing items you must wait until 3 weeks after dispatch (2 weeks for special delivery or signed for services, 5 weeks for international services) has elapsed before claiming a replacement product. If the Item subsequently turns up we may ask you to return it to us at our cost
Return Policy
Please read this policy completely before returning an item. This Returns policy does not affect your rights when we are at fault for example if goods are faulty or misdescribed.
Please include a note with your return with your name and address to help us speed up the process.
We want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered.
This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition together with any free gifts or similar.
Your Right To Cancel
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
You must advise us your intent to cancel in writing (email preferred) within 7 working days of the date of delivery.
We will reply within 1 working day to advise the returns process and address. Please do not return the item until you have heard from us.
Goods will be refunded within 30 days. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You are responsible for return shipping costs and insurance.
No refund will be given on the original postage paid.
Faulty products
Incorrect Orders
If you have received an incorrect product please accept our sincere apologies and let us know asap by email. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.
Item Not Received
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.
The above policies do not affect your statutory rights.
Important
Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit.
In addition to the Distance Selling Regulations, you can return any item within 7 days of receipt for a refund of that item.
In all cases, the items returned must be in their original condition, which includes any packaging.
All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
No refund is issued on any shipping for unwanted items
Warranty
Most of our items do have a manufacturers warranty and the item will need to go direct to the manufacturer
Hand Tools: are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date.
Quad bikes have a 6 month Part warraty where we will send the parts
RC Toys have a 90 day Warranty
Certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from us.
Power Tools & Air Tools: are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date.
All other products: are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade) from the invoice date.
If we cannot repair your item we will replace it with an item of equal or greater specification or issue a credit note to the value of the item
In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase.
You will be responsible for the shipping costs both to and from your address.
Normal Wear & Tear
The above guarantees do not apply to fair wear and tear or damage caused by misuse or abuse of the products.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT.
Prices are correct at time of publication
Errors and omissions are excepted.
Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).
It will then be dealt with confidentially,and effectively.
Company Registration Information
Registred Office Address:
SHS TRADING LTD
UNIT 19 & 20
ENET PARK
MILL ROAD IND EST
LINLITHGOW BRIDGE
EH49 7SF
Registered in Scotland No. SC445114
Vat Number : 993218492
Statutory Rights
Your Statutory rights are not affected by any of the terms and conditions.
Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement.
Upon notice published through the service, we may modify this agreement at any time.
You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below.
Please note that you will be referred to as 'customer' in this agreement.
Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
Limitation Of Liability And Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
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All trademarks appearing on the service are trademarks of their respective owners.
Security
This site has security measures (SSL Certification) in place to protect the loss, misuse and alteration of the information under our control.
All data is protected using the most advanced methods available.
We do not store financial information like credit card numbers or personal information like social security numbers on this site.
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Send an email to us by visiting the Contact Page
ADDITIONAL TERMS for quads/bikes
All motorbike?s and quad-bikes, are dangerous. Please wear safety equipment at all times when using bikes or similar machines. The use of any powered vehicle could involve the risk of injury or death. Please use these products in a responsible manner.
The products that we supply are technical & mechanical products, which require mechanical knowledge and skill to use and maintain. You should not purchase our products unless you have a good understanding of how to use and maintain mechanical products.
None of the bikes we provide are 'road legal' and are not for use on the public highway. These bikes are intended to be enjoyed on private property. Use of these bikes on a public highway could result in criminal proceedings.
The Following parts are not covered by any warranty offered on our Products:
Chains & Belts;
Fairings/ bodywork (24 hours after delivery Photos required)
Pull Starts or Inner Cogs;
Clutches or springs
Brake Callipers;
Exhaust Pipes;
Tyres, Wheels, valves and Inner Tubes;
Spark Plugs;
For items that are not included in the warranty may still be replaced at our descretion depending on the timescale
Any other parts of a similar wear and tear nature to those listed above and
Any part that has been damaged as a result of accident damage or lack of maintenance.
If within any warranty period your machine develops a fault, you must contact us and we will:
Advise how to best rectify the problem and dispatch parts, without charge, during the first 14 days, providing the parts required are under warranty. Please note customers will be expected to fit parts themselves, guidance will be available on technical issues.Shipping
Shipping and Delivery Shipping We aim to dispatch orders within 1 working day of cleared payment. We offer 2nd class (4-6 days) 1st class shipping (2-3 days) 24 hour courier service (this option is done at the checkout ) We deliver to the UK and Europe We are pleased to offer competative delivery rates on everything we sell. Please note that we do not work the weekend so all parcels ordered within this time will be dispatched the following Monday. Please note: postage and packing costs shown are for Standard mainland UK areas only. If delivery is by courier it may be subject to surcharges to certain delivery addresses in the Highland and Islands, Northern Ireland and the Channel Islands UK there will be a surcharge of GBP10 If you are unsure please contact us with your postcode. For all other Countries please contact us for a postal quote if unsure and is not stated in the shipping . Non-Delivery Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered. If It is a courier Item and you have 2 failed delivery attempts the item will be held for a week then sent back to us.If this happens you be charged the return postage cost to ourselfs. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. We will report the loss to the carrier who will contact you to confirm the circumstances. Postal Losses and Damage We offer FREE cover against loss or damage in transit for UK buyers. In the event that your item is lost or damaged in the postal system we will replace the item free of charge (see details above). In the event that we are out of stock of that item we will refund your purchase cost. We may ask for photographs of any damage and must be submitted within 24 hours. For missing items you must wait until 3 weeks after dispatch (2 weeks for special delivery or signed for services, 5 weeks for international services) has elapsed before claiming a replacement product. If the Item subsequently turns up we may ask you to return it to us at our cost
Warranty
Warranty Most of our items do have a manufacturers warranty and the item will need to go direct to the manufacturer Hand Tools: are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date. Quad bikes have a 6 month Part warraty where we will send the parts RC Toys have a 90 day Warranty Certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from us. Power Tools and Air Tools: are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date. All other products: are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade) from the invoice date. If we cannot repair your item we will replace it with an item of equal or greater specification or issue a credit note to the value of the item In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase. You will be responsible for the shipping costs both to and from your address. Normal Wear and Tear The above guarantees do not apply to fair wear and tear or damage caused by misuse or abuse of the products.
Returns
Return Policy Please read this policy completely before returning an item. This Returns policy does not affect your rights when we are at fault for example if goods are faulty or misdescribed. Please include a note with your return with your name and address to help us speed up the process. We want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an 'as new' condition together with any free gifts or similar. Your Right To Cancel You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. You must advise us your intent to cancel in writing (email preferred) within 7 working days of the date of delivery. We will reply within 1 working day to advise the returns process and address. Please do not return the item until you have heard from us. Goods will be refunded within 30 days. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. You are responsible for return shipping costs and insurance. No refund will be given on the original postage paid. Faulty products Incorrect Orders If you have received an incorrect product please accept our sincere apologies and let us know asap by email. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed. Item Not Received Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. The above policies do not affect your statutory rights. Important Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. In addition to the Distance Selling Regulations, you can return any item within 7 days of receipt for a refund of that item. In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. No refund is issued on any shipping for unwanted items
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