Customer Service
Payment
■ UK: We accept PayPal, Cheques, Bank Transfers and Postal Orders or payment on collection
■ International: We accept PayPal only for international orders
■ Please pay within 7 days or email us if there is going to be a delay
Postage
■ Postage FREE for the whole of the UK
■ Great care is taken in packaging every item to ensure safe shipment to you
■ Items will be sent within 24 hours, Monday - Saturday (if paying by cheque, please allow extra time)
■ Collection available only by prior arrangement, please contact us to arrange this
Returns & Refunds
■ We want our Buyers to be 100% happy, so we offer a "no-quibble" 14 days return policy
■ Please contact us if you wish to return an item for whatever reason within 7 days of receipt
■ Faulty or incorrect items will receive a full refund or replacement (as you prefer) plus a refund of all postage costs
■ We also accept returns for any other reason if items are sealed/unused condition, Buyer pays return postage costs
■ Items must be returned via traceable means within 14 days of receipt and refund/replacement will be issued after receipt and inspection
Contact
■ Email: sa.k@blueyonder.co.uk