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WHO IS VOLKO SUPPLY?
Volko Supply is a family owned and operated building material supply house that has been in business since 1948. Located in Garden City Park, NY, we are a real brick and mortar store with real employees. If you have product questions or concerns.....call! 1-800-685-8263 We have either installed or used most of the products we sell and have over 100 years of combined product knowledge amongst our main sales people.
PAYMENT TERMS
Payment must be received within 7 business days of the auction close. We request you not to bid or buy if you are not sure of paying for it. Non payment can lead to your account suspension at eBay. Our preferred payment method is Paypal. However, you can also pay for your purchase by Credit Card by calling us at 1-800-685-8263
SHIPPING & HANDLING
We make every effort to ship all items within 2 business days of the receipt of payment, unless stated in item description. Most of the time, we ship the item same day. We ship all items via UPS ground, Fed Ex or USPS and solely reserve the right to choose the carrier. Shipping rates mentioned in the eBay listing are for US lower 48 states. We do also ship to Hawaii, Alaska, Canada, and most of Europe at additional cost. Shipping insurance is always included in shipping and handling charges. If you want to come and visit us, you are more than welcome to come visit our Garden City Park, NY location.
If you require expedited shipping, please call us at 1-800-685-8263. We will quote overnight or two day air for you if you provide us with the address.
RETURN POLICY
If for any reason you are not happy with your purchase, please return it to us within 14 days of the date you received the package and we will refund the purchase price minus appropriate shipping. The returns must include all items in New, re-saleable condition in original packaging with all manuals, warranty forms, etc. If the return is made for manufacturing defects, we will replace it with a similar item at our own expense or refund the purchase price including shipping, if the item is not available for replacement.
If you have any questions or concerns about the product, PLEASE CALL US! 1-800-685-8263 We have a great deal of product knowledge and we want to make sure you get the right item for the job. We have laid out as much technical information as we can in these auctions but there is no such thing as a stupid question.
Please contact us before returning your item. Sometimes what is seen as a "problem" can be a simple fix. Also, it is easier for us to process your return if we know what's going on with it.