Dispatch &  Shipping

The item will be dispatched  within one working day of cleared funds. We reserve the  right to decline PayPal payment with unverified account or  unconfirmed address. The shipping charge represent the  actual cost of shipping, packing material, and labour and is  not negotiable. The shipping cost  is based on mainland UK and any remote areas may incur extra  charges only where we are charged however we are happy to  accommodate to the Islands and use cheaper services where  found. Mainland shipping  is via economy and may take from 3-5 days. For cross border  and international shipping which are not much please email  me on: doggruff@gmail.com

 

Payment Terms

We accept PayPal,  cheque, transfer and other methods of payments. If you  prefer another method of payment please get in contact with  us to discuss. Any payment not received will automatically  go onto the not payment system and you may receive a mark  against your account at the discretion of eBay.

 

Returns &  Refunds

We have a 7 day return policy from date of purchase if you have changed your mind on a buy it now. However if this  is an auction their is no grieve for recourse as I am a private seller. Please note that postage costs both ways will not be reimbursed. The item must be in an unused new condition unopened condition and be insured for damages for  return. Any damaged item please email first for advise and a photo maybe required to resolve more efficiently. If you believe you have purchased  incorrectly and the item has not been dispatched please email immediately and  let us know we are happy to refund straight away upon receiving positive  feedback. If an item has been agreed between both parties to be returned it  should be well packaged as not to cause any damage and be received within 3  working days from agreed date. Email me for return address: doggruff@gmail.com. These terms do  not affect your consumer rights.

 

Feedback

We aim to give the  best service possible in communicating to you the buyer on  any query. Please allow max 24 hours for all responses  albeit our SLA is alot quicker.  We are also keen to  hear if you have any concerns or suggestions so please send  these via eBay contact form or email. Leaving feedback for  sellers is very important and we appreciate your  co-operation in doing so at your earliest convenience. If  you feel you've had a lesser service we would rather try to  resolve this than receive a negative mark. We aim to leave  you feedback soon after payment has been received.