•   Paypal is our preferred method of payment
•   All major credit cards are accepted
•   Orders will only be shipped to the confirmed address listed on your order
•   Requests in Paypal payment notes are not honored
•   Sales tax will be collected from CA State residents only
•   For assistance completing your payment or to ask a payment related question click here

When will my order be shipped?
Orders that are placed and paid (with a cleared payment) before 12pm PST will be processed and normally shipped the same day. Orders placed after 12pm PST (with a cleared payment) will be shipped the following business day. Items ship Monday through Friday as there is no carrier pickup on Saturday or Sunday. Should any expected delay, custom inquiry, or backorder occur, you will be notified at once with updated information.

Can I change my shipping address after I've placed my order?
For your security and to maintain the "Buyer Protection" plan offered we are required by both eBay and Paypal to ship to the confirmed address listed on your received order only and are unable to make an address change.

Do you ship Internationally?
Yes, we do offer International shipping to almost all locations worldwide for most items! For details and shipping rates please see the shipping tab within the item listing.

How can I track my package?
Once your order has been shipped tracking information will be updated via eBay and sent via email to the email address provided with your order. Emails containing tracking information are usually sent by 11:59pm PST each day. You can always call us at +1-619-887-HSFX (1-619-887-4739) and speak with our customer service department for assistance.

Can you mark the item as a "Gift" to help me avoid taxes?
We are unable to falsify invoice pricing or mark items as a "Gift" to circumvent International taxes/duties. The declared value of the package will be listed as the purchase price only.

Why was order shipped to an incorrect address in Kentucky?
Your initial shipping address may be shown as 1850 Airport Exchange Blvd., Erlanger, KY if your order is being shipped using eBay's Global Shipping Program. Rest assured that this is normal and that we do we have your correct destination shipping address on file. The address in Kentucky is a hub for the Global Shipping Program. All packages must first go to this address and then are routed to the proper shipping addresses provided. Once your package has departed the Kentucky hub you will receive an updated tracking number that will allow you to monitor the progress of your package until it has reached its final destination.

Will I have to pay Import taxes on an International order?
International shipments may incur taxes, duties or brokerage fees prior to final delivery Import duties, taxes, brokerage fees, VAT's and additional charges are not included in the item price or shipping charge and Hollywood Special FX is not to be held liable for any such additional charges or delays caused by International customs. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

General Shipping Info
•   Unless otherwise noted, Free shipping is available to customers located in the 48 Lower U.S. States only.
•   Express shipping services are available on most Domestic orders for an additional fee.
•   All domestic PO Box Addresses will be shipped using the USPS.
•   We ship using multiple carriers such as UPS, Fedex and USPS.
•   Hollywood Special FX reserves the right to ship orders that qualify for Free Shipping through the carrier of our choice.

Unsuccessful Deliveries
You will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur. Your package will be abandoned and you will be billed for any additional fees. Absolutely no refunds will be issued.
•   You refuse delivery of your parcel for any reason.
•   The carrier makes 3 unsuccessful delivery attempts to your address because you are not at home and/or do not pay duties/taxes.
•   You provided an invalid/incorrect address.
•   Your parcel is returned by customs because your merchandise is restricted from import into your country.
•   You refuse to pay duties and taxes.

•   NO Returns, All sales are final.
•   Exchange or merchandise credit available on orders damaged during shipping
•   Exchanges available within 15 days of receipt.
•   Merchandise exchanges must be initiated within 15 days of receipt
•   Domestic buyers pay return transportation expense
•   International buyers pay all transportation expenses including taxes, duties, brokerage fees, etc. on exchanges
•   Shipping charges, taxes, duties, etc. are non-refundable
•   Damaged or defective items must be reported within 7 days of receipt
•   Alldamage returns require an RMA# which can be obtained via telephone or eBay message
•   Product must be in "resalable as new" condition to qualify for an exchange
•   Items returned in "resalable as new" condition are eligible for exchange less the original shipping expense incurred
•   Items originally offered with "Free Shipping" will have the initial shipping cost incurred and charged before exchange is initiated

Special Exceptions
The following items are ineligible for return and will be sent back at your expense if received by Hollywood Special FX:
•   Items returned without all original packaging and components, including the retail box, manuals, cables, etc.
  •   Items used, showing signs of use, or in non-resalable condition.

15-Day Exchange Period on most items! You have a full fifteen days from the date your merchandise is purchased to qualify for an exchange. The items must be back in the possession of Hollywood Special FX within the allotted 15 day period. The product must be in a non-damaged, never used, resalable condition to qualify for an exchange. The customer is responsible for all transportation costs associated with returning the item back to Hollywood Special FX. In the event that the item is defective, DOA or received in a damaged condition and is proven to be so, a return label may be issued to U.S. customers located within the 48 contiguous states only*. For exchanges of damaged, defective or DOA items within the 48 contiguous U.S. States Hollywood Special FX will pay for shipping of the new item back to the customer*. Please read the full return policy below for specific details.

Exceptions to the Exchange Policy
Shipping and Handling charges are not refundable. Special orders are not exchangeable or refundable.

Restocking Fees
A restocking fee up to 35% will be charged on opened boxes missing a material that is not returned back in "Like New" and re-salable condition. A restocking fee greater than 35% may be charged on items found with missing materials, scratches, fingerprints, or in any condition which warrants item unavailable for “resalable as new” condition, at the sole discretion of Hollywood Special FX. These fees apply unless the item is defective or damaged at which point it is eligible for an exchange of the same item.

Damaged or Defective Items
Damaged, defective and DOA items will be exchanged for the same item that was originally purchased. Defective, damaged and DOA items can be exchanged for a working unit with no restocking fee. In the event that an item is received as defective, DOA or in a damaged condition and is proven to be so, a return label may be issued to U.S. customers located within the 48 contiguous states only*. For exchanges of proven damaged, defective or DOA items within the 48 contiguous U.S. States Hollywood Special FX will pay for shipping of the new item back to the customer*. Items that that have been damaged in transit must go through a claim process with the carrier. Hollywood Special FX will handle such a claim with the carrier directly. If you've received and item that appears to have been damaged in transit please be sure to keep all packaging materials and contact Hollywood Special FX immediately via telephone to notify us of the damage.

*All items will be inspected and thoroughly tested by a technician upon arrival back to Hollywood Special FX. The customer will be fully responsible for all shipping costs, including any return labels sent on any damaged, defective or DOA items which are found to be in full working order and/or do not match the damage originally described.

Promotional Items, Rebates and Free Shipping
Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount including gift card offers. This also includes the value of our Free Shipping promotion if the item is returned for credit. The initial outgoing shipping is free if you keep the item purchased. If you choose to return the item for a refund you will responsible to reimburse the cost incurred to have your package shipped. This cost will be deducted from your refund. Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Any product for which a mail-in rebate has already been submitted is ineligible for a return.

International Customers
Hollywood Special FX does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility. As voltages and electrical power standards vary throughout the world, Hollywood Special FX is not to be held liable for items that are ordered which do not natively function with the power standard (voltage) used in your country. All items will certainly function with the use of additional power accessories such as power transformers, converters and plug adapters though these items are never included with our items for sale. Unless otherwise specified, the buyer is to assume that all items we are offering for sale are meant to function at the North American power standard of 120 Volts as you are purchasing an item from the United States. It is the sole responsibility of the buyer to research and ensure that any items purchased from Hollywood Special FXwill function properly with their local power standard. Hollywood Special FX will not be held liable for any voltage incompatibilities or damage which should occur from attempting to use a purchased item at an improper voltage.

How to handle your return
Simply contact a Customer Support Representative Monday thru Friday from 10am to 5pm PST and we will issue an RMA # (Return Merchandise Authorization #) after you've completed our RMA Authorization Form via email. We will not accept any return without an RMA # authorized from Hollywood Special FX. PLEASE BE SURE NOT TO WRITE ON OR MARK THE ORIGINAL BOX OF THE PRODUCT. ALL PRODUCTS SHOULD BE BOXED IN ANOTHER SHIPPING BOX FOR RETURN.

Use this format when returning packages:
RMA #
Hollywood Special FX
5173 Waring Rd
Suite 329
San Diego, CA 92120

Hollywood Special FX reserves the right to deny any return.

On proven defective, damaged or DOA items only we will issue a UPS return label for customers within the contiguous 48 U.S. States*. For non-defective items we recommend you insure the package and obtain tracking numbers for your records.

Please call Customer Care Monday thru Friday from 10am to 5pm (Pacific Standard Time) at +1-619-887-HSFX (1-619-887-4739) for a Return Merchandise Authorization number. By purchasing from Hollywood Special FX you acknowledge all posted guidelines and policies.