We accept payment by Paypal.
However, for UK only buyers we can accept other methods. Please contact us before the listing ends to ask. Please note, other payment methods may delay dispatch until funds are cleared.
UK Shipping
Items shipped within the UK will be subject to no additional charge on the item purchase price. Due to domestic customers leaving poor Detailed Seller Ratings (4 stars) we have no other option but to switch to this method and so eBay now charges their 10% on shipping services.
Please note as per eBay rules we have selected a maximum dispatch time of three working days from the point of payment. We usually drop items at the Post Office before lunchtime so all items purchased after this time will roll over to the next day. We do not post on Saturday mornings. Courier items may take one day extra due to having to book collection of items.
Shipping services will vary from Royal Mail Second Class or Courier for large heavy items. Estimated delivery time is 3-5 working days.
All items will be shipping in an appropriate box or with some items jiffy bags. Packages will be void filled with newspaper or air pillows when dealing with fragile items. All items will be shipped with appropriate insurance cover.
International Items
We are happy to ship internationally and our international customers are very important to us. Due to the variations in postage and with the 2012 price increase we are not able to offer free shipping to international destinations.
Most items will be sent using Royal Mail Airmail up to 2KG. Items over 2KG will be sent using a courier service which can be expensive. Items over the cost of Royal Mails insurance level of £46 will be sent using Royal Mail International Signed For. This service costs an extra £5.15 plus insurance charge of £2.60. In some cases it may be cheaper to send via a courier and if that is the case we will use that method.
Royal Mail Airmail usually takes 7-14 working days to reach its destination. We are however, experiencing delays to countries such as the USA, Germany and Australia. These delays are completely random and out of our control. We have noticed that items tend to arrive at week 5-6.
If you require a tracked service please let me know.
If you are residing at an APO or FPO address in Europe please let me know. Shipping to European addresses will be cheaper for you rather than sending it to the MPO in the USA.
To protect you and for our protection please read these terms of service.
Listings:
We describe our items as accurately as possible. All item faults and damage will be documented and photographed to ensure you know what you are buying. I am sure, like myself, you have purchased things in the past that have not matched their descriptions, parts missing or damaged. Like me I am sure you find this disappointing and annoying.
Due to our listing methods, when you are purchasing an item you are agreeing on the condition of the item and so no returns are offered on the basis of not as described. Bearing this in mind please feel free to ask for additional information and pictures and I will be happy to help out.
If you require more information or photos please ask! Remember you can usually super size the images to see a higher resolution option.
Feedback:
Feedback is very important for a seller, and accurate feedback is very important to me. To protect ourselves I will leave feedback once you have left for me, this ensures everyone is happy with the transaction.
Please, before leaving negative or neutral feedback contact us first we will try to help.
A simple guide to feedback is the following, if you received the item as described, in a realistic time then you should leave positive feedback. Neutral feedback counts the same as negative for a seller and will be counted as a negative.
Finally, all sales are final and thank you for reading this.
Panzer Command is a small shop run in my spare time. Run for armour enthusiasts by an armour enthusiast. PC was set up near the end of 2010 and have continually increased the number and range of products we can offer.
Please remember since the shop is run in the spare time it can sometimes be a struggle to keep up with all the questions but we generally try our best to get back to you withing three days. We currently receive over 100 emails a day from this shop alone so if we don't get back to you within three days your email may have been buried so please keep trying.
Please contact us through the eBay "Ask a Question" facility and we will try and get back to you as soon as possible.
Alternative method of communication include email using:
Sales@Panzer-Command.co.uk
or you can try the contact me page on my website:
www.panzer-command.co.uk
