We accept PayPal! The most secure method to pay online.
Please make payment within 4 days of placing order.
Shipping
We are well known
for our fast dispatch and
delivery.
Orders dispatched within 24 hours of receiving cleared
payment.
UK orders sent by Royal Mail 1st class usually.
Most of our customers receive their orders the next day. But sometimes it
may take longer.
Please note this is not guaranteed and is entirely up to Royal Mail.
For guaranteed delivery date, please choose Next Day Special Delivery
postage service.
Please kindly note:
All orders will only be posted to the delivery address in your order.
Please check your order carefully to ensure address correct.
Please do NOT send us any message or add a note in payment to ask us to
change address.
The order can NOT be revised once it has been placed.
Please do not send us any message to make any change.
Return & Exchange
Please
contact us for return address within 14 days of receiving the items.
For
wrong items
If there is anything wrong with the items you receive, please contact us ASAP.
Usually we will give a solution quickly as soon as we find out what the problem is.
Please do not open any case in eBay or PayPal as that is not a good way to solve
the problem, and usually it takes more time.
In our practice, almost all problems can be solved smoothly by good
communications.
For return and refund
Please keep the items in original packaging & condition.
Please kindly note that if you change mind and return, it will be your
responsibility for related return cost.
For exchange
Please keep the items in original packaging & condition.
There are 2 ways to do exchange
1, If you want to save time, you are suggested to place a new order for the
items you want, then return the original items to us for refund.
2, Alternatively you can return the items and we will send you the exchange.
But please note that you need to be responsible for re-delivery cost of the new
items.
Feedback & Customer Service
We will leave 5-star
POSITIVE FEEDBACK
automatically after
receiving the same
from you.
Positive Feedback is very important to us. We request that
you contact us
immediately BEFORE
you give
us NEGATIVE or NEUTRA feedback, so that we can
satisfactorily
address your
concerns.
We maintain high
standards of
excellence and
strive for 100%
customer
satisfaction!
If
there is anything wrong, please contact us first. All such issues can be
solved quickly by good communications.
Please DON'T leave negative or neutral feedback just because you don't
receive your order on time, as you may understand we can't control delivery
process.
Contact Us
We always encourage
Good Communication.
If you have any
problem before or
after purchasing, please
contact us by
clicking by eBay messages. We are
always here to give you support.
We will
reply your message
within 24 hours usually.
If you don't get any
response within 24
Hours (except
weekends and public
holidays), please
check the spam in your mail box, or
send us the message
one more time as
sometimes they may be lost in messaging
system.
Please
understand that we
always do our best to solve any
problem.
