UK | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
Australia | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 | 26 |
Austria | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
Belgium | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
Canada | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 |
France | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
Germany | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
Italy | 40 | 42 | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 |
New Zealand | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
Poland | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
Russia | 40 | 42 | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 |
Spain | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
Switzerland | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
USA | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 |
About Us
Welcome to Fashion Fairies. We are a
new young, current and fashion forward website. Our website is designed to give
you the ease of shopping without the hassle of the high street.
We aim to provide you with on trend
fashion at affordable prices and keep you updated with information regarding
current fashion and celebrity inspired looks. We update our fashion blog
regularly to keep you bang up to date on all the fashion news, gossip and what
Fashion Fairies have been up to. Alongside our inspire your look and celebrity
trends we will provide you with all the inspiration you require to bring your
flare for fashion to life.
Our fashion caters for everyone and
offers up to the minute looks from sizes 8-26. We always cherish our customers
and make ourselves available for any advice or information you require
regarding our items. We wish to offer you the highest customer service that we
possibly can.
So please feel free to browse our store
and remember to excite your wardrobe!
Happy shopping
FAQS
ORDERS
Q. Do you offer UK Next
Day delivery?
Yes. UK Next Day
Delivery costs extra amount which will be paid by customer. All orders placed
before 2pm will be dispatched the same day.
Please note that any
UK Next Day Delivery orders placed after 2pm on Friday will not be delivered
until the following Monday.
Note: it can be
delivered on request before 11am on Saturday and buyer will pay the extra
charges
Q. Can I change my
order?
We will try our
hardest to change your order, but cannot guarantee this. If it has been
processed or already left the building, then we will not be able to.
Q. What forms of
payments do you accept?
We ONLY accept
payments through PayPal. We do not accept cheques, postal orders, cash payments
or Bank Transfers. Please DO NOT sends cash in the post. All payment must be
made within 7 days of purchase to avoid eBay opening an Unpaid Item Case.
DELIVERY
Q. Do you deliver
outside the UK?
Yes. Click on the
‘See Details’ to get the International postage rates. For FULL detail see the
International section below.
Q. How long will it
take for the parcel to reach me?
Please note that
during busy periods these times may increase slightly. For UK customers if you
require your parcel urgently we suggest using UK Next Day Delivery.
UK |
Order before 3pm |
Dispatch Same Day,
Delivery approx within 2 days. |
Europe |
Order before 3pm |
Dispatch Same Day,
Delivery approx 7 days. |
Rest of World |
Order before 3pm |
Dispatch Same Day,
Delivery approx 10 days. |
Q. I have not received
my item?
UK - If your parcel
has a tracking number, we will give it to you in eBay email on request. So you
can track your parcel from there.
If your order didn’t
have a tracking number or you haven’t been able to locate the parcel, please
contact us via eBay. We may ask you to wait up to 15 working days from posting
before we can declare it lost.
International – if
you don’t receive your parcel within the estimated delivery time, please
contact us via eBay. We may ask you to wait up to 20 working days from posting
before we can declare it lost.
Q. What happens if my
parcel is delivered when I am not at home?
If you are not at
home when your parcel is being delivered, the courier driver will either:
Leave the parcel in a
secure location, leave the parcel with a neighbour or take the parcel back with
them. You will be left a card advising you of what has been done.
Q. Can my parcel be
delivered on a Saturday?
Some parcels may be
delivered on a Saturday, but we cannot arrange or guarantee this.
RETURNS &
EXCHANGE
Q. What is your Returns
Policy?
We are happy to accept returns within 14 days of the purchase date as long as the product is not worn/used and has all tags attached. Please Note: On the returned items the initial cost of postage & packaging will be paid by the customers. For further detailed costs please see the home The postage for this item in UK is £2.00 page of our shop.
Please note once we
have received the return it can take up to 4 days to process.
Please see the
Returns & Exchange Policy for the FULL details. Please read full details
before returning.
Q. I would like to
exchange my item?
If you would like to
exchange your item we ask that you return your original item for a refund and
place a new order for the items you would like. The FULL returns process can be
found further below.
Q. What do I do if my
order was faulty/damaged or incorrect?
We are very sorry for
this, please send us a message via eBay and we will try to get this resolved as
soon as possible. See Incorrect/Damaged/Faulty items below for more
information.
TERMS OF SALE
DELIVERY
Most of our items are
shipped via Royal Mail first class normal delivery and some require a signature
for delivery, but not all. You will receive your items within one to two days
of dispatch. Items are not dispatched on the Weekend and Bank Holidays.
If your item has been
sent Recorded Delivery it will need to be signed for, if you are unable to
receive your delivery, you will be left a calling card. The calling card will
provide you details of how you can arrange for your parcel to be redelivered.
If you don’t arrange for it to be collected within seven working days, the
parcel will be returned to us. We will then require you to pay the postage to
re send the parcel.
If in the unusual
circumstances your parcel can’t be located by Royal Mail, they do not declare
it lost till after 15 working days. Only after this time period will we are
able to refund you the cost of your item.
RETURNS & EXCHANGE
We are happy to accept returns within 14 days of the payment date as long as the product is not worn/used; with all tags attached. Please note that we do have the right to reject your return request if we believe that the product has been worn, misused or has exceeded the 14 day limit. Please note on the returned/ exchanged items the initial cost of the postage & packaging will be paid by the customers. The postage for this item in UK is £2.00 Enclose yours eBay ID, full postal address and questions and send it to
Please contact us
before sending any item for exchange or refund.
The customer must cover the cost of returning the parcel to
us. We suggest that all parcels are sent to us using 2nd Class
Recorded Delivery. You will be given a tracking number by the post office,
which you will need to ensure that the parcel has reached us safely. The parcel
remains your responsibility until received by us.
Please note that it
takes up to 4 working days to process a return so please bear that in mind with
the time it will take to reach us. Once we process your return a refund will be
issued directly into your PayPal account minus the original and returns postage
charges.
If you would like to
exchange your item we ask that you return your original item for a refund and
place a new order for the items you would like. The item should be returned as
laid out in the returns policy above.
REFUND POLICY
We are happy to accept refunds within 14 days of the payment date as long as the product is not worn/used; with all tags attached. Please note we will deduct initial postage costs from the actual price. The postage for this item in UK is £2.00 To know the postage costs at refund for each item please Email us through eBay or see the general return policies on shop’s home page.
INCORRECT/DAMAGED/FAULTY
ITEMS
If we have by mistake
sent you an incorrect/damaged/faulty item please accept our apologies. We will
do our best to get the matter resolved as soon as possible. Please send us a
message within 7 working days of ordering. We will then be able to rectify our
mistake. We will either replace the item, subject to stock levels or refund
your money. Please return the item to us as advised on the Returns Form.
Initially you will need to pay the postage to send the parcel back to us. Once
we receive the item, we will reimburse you for this charge. We are sorry but
that is the only way of getting the parcel to us. We don’t have any way of
collecting the parcel from you or providing a returns label.
CONTACTING US &
LEAVING FEEDBACK
If you have any
questions, comments or queries, please see the FAQ section, if you don’t find
the answer you are looking for then please contact us we will do our best to reply
to you as soon as possible. If you require any assistance please do not
hesitate to contact us, please email fairiesltd@gmail.com
(please include your eBay user id or invoice number in the email) or message us
through eBay.
Please note all
emails are answered within 1 working day.
The team will be able
to assist you Monday to Friday, 9am to 5pm, excluding Bank Holidays, and
between 10am and 2pm on Saturdays.
Customer Service
If you would like to
speak to our customer service department, please call 07803163151.The
department is open Monday to Friday, 9am to 5pm, excluding Bank Holidays.
We do reply to all
our messages and emails and do not ignore you, if you are not satisfied with
your product or shopping experience then please contact us to resolve the issue
before leaving a negative/neutral feedback or poor Detailed Seller Rating.