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DETAILS |
POLICY |
CONTACT |
PAYMENT |
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- We stand behind the products we sell. If
for any reason you are not satisfied with your purchase, we'll be
happy to process an exchange or refund the product less S&H within
60 Days of your purchase. All return items will require a RMA
number, which is given by our Customer Service Department only.
Please allow 2-3 days for returns and exchange to be process.
- Please inspect all your order(s) upon receipt.
- As a result of lighting and camera variations, product images
will not reflect the exact physical color of our products.
- All return items MUST be in brand new condition which means the
item is never installed and kept in the original packaging,
otherwise you will be subjected to a 20% restocking fee.
- We will not reship replacement(s) before we get a claim approval
for the lost or stolen item(s) or the returned item from customers.
- In most cases, all shipping and handling fees are
non-refundable, unless it has been approved by our Customer Service
Department.
- Any item(s) that the buyer states as defective will be tested by
our Returns Department, if there is no problems or errors found
during testing, there will be a mandatory 20% restocking fee for the
price of the item.
- Once the RMA# is issued, the buyer will have 30 days to return
the item, if any items that is return after 30 days, the item(s) are
subject for rejection. If the items are returned without an RMA#, we
reserve the rights to reject the item or charge the buyer a 20%
restocking fee.
- All items are brand new unless otherwise stated.
- Most of our item(s) are plug and play, however PROFESSIONAL
installation is highly recommended. Buyer assumes all risk on usage.
- We do not assume any responsibility for any installation fees
charged by a shop under any circumstances.
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- Have any questions or need to contact us about something you
purchased?
We would love to hear from you. Please contact us directly from
eBay with "Ask A Question" and your emails will be replied to,
in the order it was received, on the following business day. For
items that are already purchased, kindly include your item
number for faster response time.
- K2 Motor operates from Monday through Friday, 9 am to 5 pm
(Pacific Time).
- ATTENTION : We do not answer
any emails over the weekend.
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- What are the shipping method?
All domestic shipments are made via UPS Ground or United States Postal
Service either by regular airmail (3-5 days) or Priority Mail
(2-3 days) depending on the type or size of products purchased.
Majority of our orders will be ship within 1 business days
(mostly within 24hrs) (All mail transit time stated above is
best estimated but not guaranteed.)
- How much is shipping and handling (S&H)?
Customers within the lower 48 states, with a physical address, will get
free shipping.
- International shipment: transit time does fluctuate (Mostly
3-5 Days).
- Please note that International customers will still be
responsible for import duty taxes, this fee is charged by the
government. For more information, please refer to
UPS.
- We are unable to ship any item(s) to
P.O. Box address buyer must provide physical address when
ordering. Please note that we are not responsible for any kind
of delay if P.O. Box address or any other undeliverable
addresses were provided.
- For shipments to California addresses, we are required to
collect 9.00% Sales Tax.
- All payment are expected within 7 days after the last
winning auction is closed. We reserve the rights to file
Non-Paying Bidder Alert if the payment is not received 7 days
after the auction ended,
- Please be sure to ask all questions prior to bidding.
- Bidding on multiple auctions? Simply wait until all of the
auctions are ended. Complete the checkout from the most recent
email that you received from us.
- Damage or Lost in Transit
If your item is received
damaged, within 48 hours, contact our customer service
department to file a UPS claim for the damaged item(s). The
following day, UPS will make 3 pick up attempts to bring the
package back to their station for inspection (5-8 business days
inspection time required from UPS). A replacement is sent out
immediately once the package arrives to our warehouse.
If a
delivery confirmation states that your item has already been
delivered, contact our customer service to file a lost claim
with UPS. UPS will then start a trace on the package (5-8
business days inspection time required from UPS). UPS will be in
contact with you for further information if needed.
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