- Genuine Citizen Watch
- 1 Year Official Citizen International Warranty
- Multi-Language Instruction Manual
- Original Citizen Giftbox *
- We offer the Box as an additional option because many of our Customers do not require the Box and do not want to spend on the extra cost of shipping the box (Which makes the package much heavier)
- If you are from a country where postal theft is a common occurrence or customs restrictions are tight, we strongly advise you to select 'Pouch (No Box') option.
- Multi-Language Instruction Manual
- Citizen uses different packaging depending on the Region hence the packaging may be different from what you see in a local store. Rest assured, Watches and Packaging are 100% Genuine. Read our Authenticity Promise here
We understand that Authenticity is of great concern when purchasing a branded product from an offshore dealer. When you purchase from DutyFreeIsland rest assured that:
- All of our products are 100% Authentic, Original & Brand New. We DO NOT sell Fakes, Replicas or Refurbished products in any circumstance.
- You are shopping at an established, reputable dealer that has been in business for almost a decade purchasing only from official distributors of respective brands. Click here to see what our 25,000+ past customers have to say about us.
- Products ship with all documentation and paperwork that you would receive in a retail store.
- Several of the Brands we offer ship with International Warranties.
- You can take your product in to any Official Service center to be verified for Authenticity (They do this checking the movement & Serial no.). If you have any written proof* the item is not genuine, we will refund double the money you paid for the item.
- If you have any further concerns please read our FAQ and feel free to Contact us.
STANDARD SHIPPING (FREE)
We provide FREE Worldwide shipping by Registered Airmail ($0.00) with a tracking number provided for every order.
Delivery time ranges from 7-15 working days depending on your location. (Customers in Brazil please note that customs delays can be up to 2 months.)
EXPEDITED SHIPPING
We also offer Express Shipping by EMS to some countries (Rate depends on your location - Click on the "Shipping & Payments" Tab above)
Delivery time takes 5-7 Working days for delivery if you select the Expedited Shipping option.
DutyFreeIsland does not charge for any VAT, Duty or Taxes. You will be charged as per the quoted price on our website.
We guarantee NO Import tax for the following countries:
- Australia
- Hong Kong
- Japan
- Russia
- Macau
- New Zealand
- Singapore
- United Arab Emirates
- United States
- Ukraine
- For all other countries, customers are responsible for their own customs fees. We will try our best to reduce your tax liability, but, we cannot guarantee "no charges".
30-DAY RETURN POLICY
We understand that when shopping online - there is always a risk that you may not like the product that you receive. That's why we provide a 30 Days No-Questions-Asked return policy with all products. You simply ship the unused (Tags + Manual + Packing) product back to us and we will issue a full refund.
* Please note that we will only refund shipping fee's for items that are defective.RETURNING A DEFECTIVE ITEM / ITEM NOT AS DESCRIBED
We do our best to give an accurate description as possible and check each watch before shipping. However occasionally there may be times where we have missed a defect or made a mistake on the item description page. If you are having problem with a Eco-Drive / Solar Powered watch please make sure you have tried charging it first.
If you have a problem We kindly request that you DO NOT OPEN A RETURN CASE ON EBAY and instead contact us first.
Rest Assured that we have been in business for many years and by contacting us directly via eBay messages, we will be able to sort out the problem out swiftly and honestly. We will cover the FULL COST OF RETURN SHIPPING and promptly issue a FULL REFUND refund on return of the item. We will also refund an Additional 5% Compensation for the inconvenience caused ONLY to buyers who do not open an eBay Return Case.
RETURNING AN UNWANTED OR NO LONGER REQUIRED ITEM
You are free to return your unused watch (With Tags & Instruction Manual) if you change your mind within 30 Days from Receiving it. You may contact us directly for return procedure or you may start a return process on eBay. Just log in to your eBay account - My eBay - Start a Return. Choose reason from the below selection (Please do not select any other reason).
- It's the wrong size or doesn't fit
- I don't need it anymore
- I found a better price elsewhere
You will receive email updates from eBay regarding the return procedure. Your payment will be Automatically refunded by eBay once we receive the item back.
Why are your prices so low?
We only order in large volume, therefore we are able to secure high quality authentic products at competitive prices. Being an online based company also means that we have relatively lower overheads when compared to a high street retail store in your local area, hence we are able to offer more attractive prices to our customers. Being based in Hong Kong has its added benefits, we enjoy significant tax savings which we pass on to our customers in terms of lower prices.
Are your products genuine?
At DutyfreeIsland, we only deal in 100% authentic and brand new products. We take pride that this fact is recognised by our customers. Please see our customer reviews. All our products come with official manufacturer's warranty and are shipped with original documents. In case you have any doubt about the authenticity of the product, you have the option of getting it verified at an Official Citizen Service Centre in your area. We are committed to providing our customer with a 200% refund if they have official proof that the product is not a 100% genuine.
Do your products have warranty?
All our products come with Official Citizen Manufacturer's Warranty. However, since we are based in a different country, we can only provide the international part of the warranty which is 1 year. If you were to purchase your watch locally you would instead be getting a 4 year warranty. Please note that you can service your product at any of the Official Citizen Service Centre in your area. In case you are unable to do so, you can send it right back to us and we will provide warranty service.
Do the products you sell have original packaging?
Citizen watches are brand new with tag. The box is not included with free shipping. If you wish to receive the box, please choose Citizen box packaging box. There is an additional charge of US$3.00 for shipping with the box. Please see What's Included? or answer below for more details.
Why Do you charge for the watch box?
Customers have the option of buying their watch with or without the original Citizen box. We charge to include the box to cover for the extra weight on shipping. Our customers prefer ordering the watches without the box so as to draw less attention to their parcel and prevent theft at customs. Please note that in different markets, different types of watch boxes are available. Since we source our watches globally, we might be providing you with a different watch box from your local retail store, however they all remain a 100% original Citizen.
What are the Shipping Options and How much do they cost?
We offer FREE shipping by Registered Airmail (Excluding Watch Box). However you have the option of choosing Expedited Shipping via EMS. Please check our Shipping & Tax section for more details.
Do I have to pay tax?
"DutyFreeisland does not charge for any VAT, duty or taxes. You will be charged as per the quoted price on our website. We guarantee NO Import tax for the following countries: Australia, Japan, New Zealand, Russia, Singapore and the United States.
For all other countries however, customers might be liable to import duties.
Is tracking number provided?
Tracking number is provided with all shipping methods. You will be notified of your tracking number via email once your item has been shipped. In case you still haven't received any tracking number, you may check your order details by logging in to your eBay account - Purchase History.
How can I track my item?
You may track your item directly at our tracking link.
Please contact us if you need any assistance.
My order has not arrived yet
"Please contact us if you do not receive your order within below allowable periods;
Registered Airmail - 20 working days, excluding Saturdays, Sundays & Public Holidays
Expedited Shipping - 11 working days, excluding Saturdays, Sundays & Public Holidays
Kindly contact us FIRST before opening an ITEM NOT RECEIVED case on eBay or PayPal.
I am not happy with my purchase
If for any reason you are unhappy with your item, please contact us first before lodging a complaint with eBay or PayPal. Customer Satisfaction is our Number 1 priority and we can assure you that we will try our best to resolve any issue you might have.
We offer a 30 Day Money Back Guarantee and a satisfactory and quick solution.
Please check Returns for more information.
My watch is NOT WORKING, what should I do?
Please do not immediately open an eBay. In some cases this issue can be resolve just by charging your watch. Eco-Drive (solar-powered) Citizen watches just needs to be charged before use.
Make sure to charge the watch - most preferably under a table lamp (about 10-15cm away) for around 5 hours.
For Quartz watches, it might have been that the crown was pushed down during storage or shipment. Just provide us with the Battery Replacement receipt fee and we will refund this.
Contact us for any other issues and we will gladly resolve any problems you may have. Please check Returns should you wish to return the item.
Please contact us if you have any problems regarding your order.
Please let us know via email before you return the package, it would be better if you could provide us with a tracking number.