All of our items are examined before being shipped out in order to ensure you receive a complete product of high quality that is free of flaws
Only California residents are required to pay sales tax
We will accept returns or exchanges on all items starting with sku # FDS or BW (found in the listing description's title) within 30 days from the day the item was received. This is a strict policy, any return or exchange after 30 days will be refused.
In case of a return, we will refund the amount paid - minus a 10% restocking fee. Please keep in mind any shipping paid goes to the courier, not us and thus is non-refundable. Client is also responsible for return shipping cost.
As a courtesy, if you decide to do an exchange we will not charge the restocking fee. Buyer pays for shipping both ways (we cannot give free shipping twice on the same transaction; it is still a cost that comes out of our pocket). Please make sure your order the right size, color, etc. before paying.
Please note that we do not profit from the restocking fee. It simply reduces the costs associated with returns. We will not accept any returns or exchanges without an RMA # (return merchandise authorization). Please email us, as we need to write you specific info/instructions prior to shipping your item back. Any package without an RMA # will be refused.
We only accept items in its original condition (new with tags in original packaging); any item that has been worn, torn, damaged, missing pieces, or smells like cigarettes, perfume, body odors, etc. will be returned back & the client pays for the shipping.
Please note:
Products starting with sku# JTD, can not be returned; however exchanges for the same style, different size are welcome 7 days from the day the gown was received, up to one time only. Products starting with sku # AG can not be returned or exchanged (no exceptions).
To Return/Exchange an item, please email us 1st for an RMA # and we will give you written instructions on how to return/exchange your item.
Please note that due to different computer screens, dimensions & resolutions, some colors might slightly look different than they actually are
A bid on our auction states that you have read and agreed to all terms and conditions.
P.S. We strive for positive feedback, along with 5 stars. If you feel we deserve anything less, please contact us & we will make it right. Also, don't forget to check out our other items and add us to your favorites list!
How long does it take to receive an item?
It is based on your location & the shipping method you choose. We only ship via United States Postal Service (USPS) & Federal Express (FedEx). Estimated Delivery time for our free shipping (not guaranteed) is between 1-6 business days - based on your location. We also offer USPS Priority Mail shipping 2-3 days (average) for the entire U.S. & it's territories.
In addition we also offer our continental U.S. residents guaranteed FedEx services - Standard overnight (1 business day by 8 PM) and 2nd day (2 business days by 8 PM).
Furthermore, we ship internationally worldwide, with the United States Postal Service.
There are 3 shipping methods:
USPS Express Mail International which takes 3-5 business days to your country and then however long it takes for customs to clear the item.
USPS Priority Mail International, which takes 6-10 business days to your country and then however long it takes for customs to clear the item.
USPS First Class Mail International, which shipping delivery times vary by destination and then however long it takes for customs to clear the item. In some cases customs may charge you taxes / duty fees. It is based on your country's import laws & we have no control over it.
We are open from 9 A.M. to 5 P.M. PST, Monday thru Friday. We strive for excellent customer service. If you have any issues/comments/questions contact us 1st and we will do our best to take care of you.
Where are you located & where do you ship from?
We are located in Los Angeles, CA & ship from the same place.
How fast do you ship after an order is received?
Within 1 business day; most of the time the same day. Shipping days are Monday through Friday, as those are the days our carriers are operating.
How long does it take to receive an item?
It depends on your location and shipping method you choose. Please refer to our Shipping section.
What is your return/exchange policy?
We do allow returns and exchanges on our skus (found in the listing description) starting with FDS or BW. We only allow exchanges for skus starting with JTD and no returns or exchanges for skus starting with AG. Please refer our returns section for the full policy .
How do I Return/Exchange an item?
Please contact us 1st for an RMA # and we will give you written instructions on how to return/exchange your item. Please refer to our returns section for full details.
My measurements fit two different sizes, which size do I go by?
In general it is better to go bigger than smaller, choose a size up. It is easier for your seamstress/tailor to take in, rather than out. Please keep in mind that not all dresses come readily as a "perfect fit," even if you buy it in a store, most dresses need alterations for that "perfect fit."
Do your dresses run true to size; do they run bigger or smaller?
All of our dresses run true to the size of our size chart, unless otherwise noted. Please keep in mind every designer cuts their dresses differently and that's why it is important to match your measurements to our size chart, not the one eBay provides, nor go by your standard size. You can also contact us with your measurements & we'll pick the right size for you.
Are your dresses/items brand new?
All of our dresses/items are brand new; we don't carry used, damaged, or sampled products. We examine every product before being shipped out in order to ensure you receive a complete product of high quality that is free of flaws.
What is the material/fabric of the dress/item and is it stretchy?
We write all material information on the listing page. If it is stretchy we do write it in the listing.
Is the picture you listed the actual picture of the item?
Yes it is. The model/mannequin is wearing the exact item. Please note that due to different computer screens, dimensions & resolutions, some colors might slightly look different than they actually are.
Are your dresses/items ready made, in stock or custom orders?
We have all dresses/items in stock, unless otherwise noted on the product page. We do strive to keep all of our listings updated with inventory info. In very few cases if it is not in stock and you place an order, we will notify you immediately. We will give you a choice of an immediate refund, replacement of a different color/style, or back order. Please forgive us as sometimes it is not in our control.
We do not do custom orders or alterations.
Do you give group discounts for bridesmaids & do you wholesale to retail stores?
Yes we do. Please contact us for details.
If you have any more questions/comments, please feel free to contact us
Please make sure that you have measured yourself in inches & are picking the right size before purchasing your dress.
Bust:
Not the same as a bra size. Measure around the fullest part of your bust and back, pull snugly. Don't forget to compensate for bras/undergarments you may intend on wearing under the dress.
Waist:
Not the same as jeans size. Measure around the smallest part of your waistline, usually 2" above your belly button.
Hips: Measure around the fullest part of your hips, usually 8" below your belly button.
Hips:
Measure around the fullest part of your hips, usually 8" below your belly button.
