TERMS OF SALE

Payment:
HIDevolution accepts only Paypal on eBay.

Shipping & Delivery:
Orders are processed and shipped typically within 1-2 business days for in stock items without customization options. Any customizable options chosen for an in stock product are fulfilled by HIDevolution within 1-7 business days. Once shipped, timely receipt of your goods is completely dependent on the shipper, the shipping method, and your location in relation to our warehouse. If an item is backordered, you will be notified via email.
HIDevolution charges sales tax in California only.

For international customers, you may be liable for import duty/tax and customs brockerage fees. We do NOT take responsibility for any extra taxes or fees that you may incur. Please contact us for any specific questions about international shipping and/or taxes.
Most items are shipped through the U.S. Postal Service (USPS), DHL, FedEx, or United Parcel Service (UPS).

Returns & Replacements:

CANCELLATIONS: We require cancellations in writing. Cancellations for in stock items that were not shipped will be refunded the full purchase price and shipping costs. Unless it was due to our error, custom built to order products will be refunded the purchase price and shipping costs minus a $20 order cancellation fee.

DAMAGED/MISSING ITEMS: We make every effort to ensure that products you have purchased arrive in good condition. Please carefully inspect all items and parts. Should the product be DOA (defective on arrival) or a part be damaged or missing, please contact us to report the problem. All claims for damage or missing parts must be reported within 3 business days of receipt of item. We cannot honor any claim for damage after this 3 day period. Incompatibility with third party software not sold with the hardware is not considered grounds for damage claims. Do not dispose of any of the original packaging materials or boxes. We generally supply replacement parts as needed to remedy any damage that may have occurred.  If the issue cannot be solved, we will issue you a return authorization number for repair or return of the product. Returns will NOT be honored without a RMA number. All returned product(s) will be inspected to verify the claim. If the defect or damage cannot be reproduced or verified, or if the product is returned in a physically worse condition than originally sent, the terms of the non-damaged item returns will apply. Depending on the situation, a full refund minus original shipping costs or a replacement will be provided after product is received back and inspected. If a refund is requested and the order was shipped with a "free shipping" method, $20 will be deducted from the total refund amount. All returned items shipping costs are the sole responsibility of the purchaser. Once issued, a RMA is valid for 10 business days. The returned product must arrive at our facility within 10 business days of issuance.

PARTS ORDERS: Unless the part is DOA (defective on arrival) or returned due to our error, a 10% restocking fee will be incurred for ALL parts orders.

NON-DAMAGED ITEM RETURNS: An item may be returned in its original packaging, unused and undamaged only within 30 calendar days from the date the order is shipped from our facility or our partner's facility. Should you wish to return a product, please contact us for a return authorization number. Returns without a return authorization number will be refused and no credit will be issued. All items returned must not have been used and must be returned in their original packaging with all paperwork, all original contents and documents included. You are responsible for all return shipping charges. You may contact us via our info contact form. Please include your order number as listed on your receipt to help expedite the process. Refunds will include item cost minus original shipping costs. If a refund is requested and the order was shipped with a "free shipping" method, $20 will be deducted from the total refund amount. A 10% restocking fee will apply if the item has been opened and/or used. A 15% restocking fee will apply if the item is missing ANY contents (including original box, accessories, and documentation), for parts orders, or special order items. A 20% restocking fee or refusal of return will apply if the item is returned in a physically worse condition than originally sent. All returned items shipping costs are the sole responsibility of the purchaser. Once issued, a RMA is valid for 10 business days. The returned product must arrive at our facility within 10 business days of issuance.
For Dell/Alienware laptops, if the product ownership and/or warranty has been registered or transferred, either the ownership/warranty of the returned merchandise must be transferred back to Evolution Computers or the product must be de-registered by the current owner prior to refund or exchange being processed.
ITEMS MISSING PRODUCT UPC CODE OR ANY PRODUCT IDENTIFICATION BARCODES OR LABELS MAY NOT BE RETURNED.

NON-REFUNDABLE ITEMS: Service related fees (rush build fees, scheduled delivery fees, etc), disposable items and upgrades such as screen protectors that are pre-installed on the system and personalized features such as personalized nameplates and engraving, among other disposable items, are NON-REFUNDABLE and will be excluded from any refund due.

Our return address is as follows:

Evolution Computers Inc
2377 Crenshaw Blvd Ste 201
Torrance, California 90501
USA
Tel: 1-424-201-0350