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Thank you for shopping at ProGolfSouth. We sincerely appreciate your
business, and want to make your entire shopping
experience as pleasant
and enjoyable as possible.
To ensure a smooth transaction, please refer
to the store policies listed below.
Payment
If
you are bidding on other items, your shopping cart will be updated
accordingly. Please check out when all items are in
your cart.
Please contact
us if there are any problems.
We gladly accept the following forms of payment.
For the most convenient, secure, and timely transaction, we highly
recomment PayPal as the preferred method of payment.
- PayPal
- Visa, Mastercard, American Express, Discover
Sales
Tax
For shipments to North Carolina, please include 6.75% sale tax.
Customer Service
Here
at ProGolfSouth, we strive to be the best golf supplier on
eBay.
Being long time Carolina Hurricanes fans, we have
adopted their 2006
Stanley Cup Championship slogan, "Whatever It Takes!". We will do
whatever it takes to ensure your
satisfaction. To make your purchase as
simple and easy as possible, please review our store policies. As
always, do not
hesitate to contact us
with any questions or concerns you may have.
Return Policies
At ProGolfSouth, we want you to be happy with each and every
purchase you make with us. We accept returns
for
exchange, replacement, refund and store credit. Please read
below for details on how to return your purchase.
Exchanges
If you decide you would like to exchange the product (different size,
different shaft flex, etc.) please contact
us within
30 days for an return authorization number. After 30 days, all sales
are final.
- The item must be in the same condition as it was received.
- Please include payment for shipping the second product.
Returns
If you decide you do not want the product you receive, you have 30 days
to contact us for an
return authorization
number. After 30 days, all sales are final.
- Original shipping charges are non refundable.
- The item must be in the same condition as it was received.
- The return is subject to a 15% restocking fee.
- Please include a note in the return package describing the
reason for the exchange.
Damaged Shipment
If your item was damaged in transit, please contact us immediately, and
we will file a claim on your behalf with Fedex.
Once the claim has been
approved by Fedex, we will ship out a replacement item, or issue a full
refund. Please do not
file a claim with Fedex, as this will only delay
the claims approval process.
Incorrect Item Received
ProGolfSouth is a longtime eBay seller with a 99.8% approval rating,
ProGolfSouth gets it right. We strive to complete
each and every
transaction 100% correctly. However, errors do occur. If you have
received an item that you did not
purchase, please contact us
immediately to help us resolve the problem. There are a few options
available when this
situation occurs, so please contact
us, and we will issue a full refund and/or get the correct
product to you as soon as possible.
Ratings Disagreement
ProGolfSouth has been selling golf equipment on eBay since 1999, and we
are confident that the condition
rating
is accurate.
However, we understand that sometimes rating discrepancies
occur. If you believe that this has happened with your item,
please contact us
immediately for a return authorization number.
- Upon
return of the item, we will reevaluate the item, comparing it to the
original written and photographic documentation.
- If the error is on our
part, we will immediately issue a full refund, including the original
shipping amount.
- Please note that the buyer is responsible for
returning the product to us for reevaluation.
- We will reimburse all
reasonable return shipping amounts if the discrepancy is due
to our
error.
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Shipping
We ship exclusively with Fedex and USPS. Normal shipping is
ground, and usually ships in one business day. Please call
us
before checkout for any expedited shipping to ensure proper delivery.
Please allow 4-6 weeks delivery for all US military addresses.
Local pickup is available at no charge. However,
sales tax applies.
For
non domestic shipments, the buyer is responsible for all taxes, duties,
and import fees charged by the buyer's government.
Please contact your
local customs office for more information.
Condition
Ratings
Please use the table below for rating
clubs and iron sets.
| |
|
Club Rating
|
| 10 |
New |
|
| 9.99 |
Mint |
These clubs have never been played.
They exhibit shop wear only. |
| 9.5 |
Excellent |
These clubs have been played, but
only a couple of times. |
| 9 |
Very Good |
These clubs display typical wear,
and have been taken care of very well. |
| 8.5 |
Good |
These clubs display typical wear,
and are cosmetically above average. |
| 8 |
Average |
These clubs display typical wear,
and retain their original look --about what one would expect to the
particular model and age. |
| 7.5 |
Fair |
These clubs have above average use,
and slightly more cosmetic wear than average. They still retain their
playability. |
| 7 |
Usable |
These clubs have been used
extensively, but still retain some playability. |
| 6 |
Poor |
These clubs are not playable, and
we will not sell them except for parts. |
Please use the table below for rating golf balls.
| |
|
Ball
Rating
|
| AAAAA |
Mint |
Golf balls a
very nearly new. |
| AAAA |
Excellent |
Golf balls exhibit some minor
marking. |
| AAA |
Good |
Golf balls exhibit some marking,
some minor scrapes, or some discoloration.. |
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FAQs
Where is my tracking number?
ProGolfSouth provides email communication along every step of the sales
process, including buying, checkout, shipping,
delivery, and feedback.
Please update any email filters you may have in place. Please contact us at any time for
any
information on the status of your purchase.
Do you combine shipping?
Yes, we do combine shipping. Any items purchased within 7 days of the
initial purchase will be combined onto 1 invoice,
and the shipping
totals will be significantly reduced. Please see item listing
for
shipping add ons. Most shipping for
additional items is reduced
by 50% or more.
When will my item arrive?
We ship within 1 business days
of receipt of payment, Monday through Friday, excluding
holidays.
The last shipment
on Friday is at 11:00am, and, in most cases, items
paid by Thursday will go out on Friday. Domestic shipments
may
take up to 5 days to arrive. International USPS first class shipments
may take up to 4 weeks to arrive depending upon
each country's customs
process. Please see the item listing, or contact
us for expedited
shipping.
Why don't you respond to my email
question?
ProGolfSouth provides email communication along every step of the sales
process, from auction to feedback.
If you have not received an email
from us, please check your email filters and blockers. Please phone us for any
emails you might have missed.
Do you ship internationally?
Yes, we do. Please see the item listing for international rates. All
international items will ship within 3 business days.
Please be aware
that USPS First Class International shipments can take up to 4 weeks to
arrive, depending on your
country's customs process.
Why does it say regular in the title,
but stiff in the description?
While handling thousands of items each day, we occasionally make a
listing error. If you see a listing error, please
contact us before
you bid to ensure the item is what you want. We certainly
appreciate the chance to fix the error,
and ensure the item is right for you.
Can I pick up my item at Golf Augusta?
Yes, you can pick up your item at our Pinehurst Southern Pines, NC
store. Local pickup is no charge. However,
sales tax will be
applied.
About Us
Fastest Growing Golf Retailer
ProGolfSouth is one of the fastest growing golf retailers in the
country. Thanks to our loyal customers, we are able
to bring more of
the best golf product to market at the lowest prices.
We Know Golf
ProGolfSouth is staffed by PGA professionals, certified club makers,
and avid golfers. With this level of expertise,
we can answer all of
your questions, and find the right product for your game.
We Know eBay
ProGolfSouth brings over 20 years of online golf sales experience to
the table to ensure a convenient and smooth
buying experience.
Golf Augusta of Pinehurst, NC
Come
visit us at Golf Augusta in Southern Pines, North Carolina. We are
owned and operated by a PGA professional,
and we have been serving the
Sandhills since 1996. We always like to meet our online customers as
they come to
Pinehurst to play some of the best golf courses in the
world. Just like our online presence, our brick and mortar store
is
growing extremely fast, and you just might find something not yet
available online.
Shop With Confidence
You
can shop with confidence when you shop with ProGolfSouth. We are a
member of the Better Business Bureau of
North Carolina. We know
that our customers are looking for a safe, secure, and convenient
shopping experience, and
we work hard every day to accomplish just that.
Contact Us
Hours: M-F 9:00am - 5:00pm EST
Phone: 910-725-1145
Postal Address: First Rate Golf Inc
Returns : RMA #
1545 US Highway 1 Unit 3
Southern Pines, NC
28387
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Thanks for shopping with
ProGolfSouth!
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