About Us

Hitari Trade Limited is an online retailer of Video Games, Gaming Consoles, Accessories, Merchandises, PC Essentials and Components, Consumer Electronics, Housewares, Kitchen & Home appliances, Gadgets, Toys and other products that we keep introducing on a daily basis.

We started trading in 2004 and has grown through providing our customers with excellent customer service and quick delivery service which is provided FREE of charge to all UK mainland addresses unless stated otherwise.

We operate from the UK mainland, supported by e-Commerce websites and our eBay UK shop where we list all our products for customers to bid, buy now and compare prices. We sell our products to UK, Europe and many other worldwide destinations including Australia, USA and Canada.

All our products are sourced via UK official distributors, manufacturers and vendors - They all come with a Minimum of 12 months warranty and 30 Days Hassle-Free Return policy.

We offer the largest PS4, Xbox One, Nintendo Switch, Wii U, 3DS, 2DS, Xbox 360 and PlayStation 3 bundles and also able to cater for any special orders if you are unable to find what you would like from all our available bundles and packages.

We are a fully registered limited company in the UK and Ireland.
Company Registration No: 715099
VAT No: GB 989 6830 38

Payment

We accept payment by PayPal, Un-crossed Postal Orders and Credit or Debit Cards (only on our website). We do not entertain payment by cash or cheque.

By PayPal - We prefer payment by verified PayPal accounts with a confirmed address. So, please make sure you verify your address with PayPal to avoid any delays in processing your order.

By Credit or Debit Cards - No longer provided on eBay (Only on our website).

By Uncrossed Postal Order - Please post the “Uncrossed” Postal Order to the postal address specified on Contact Us Box. To avoid any further delay in dispatching your order, you must request an “Uncrossed” Postal Order from the Post Office.

Further details: view our Payment page.

Shipping

All Orders received before 3pm will be dispatched within 1-2 working days. The Delivery service used is specified on the listing description.
Please allow 10 working days from dispatch of your order before notifying us of any late deliveries unless it is dispatched via courier service which you will need to allow no more than 3 days.
Large and/or expensive items are usually dispatched via Courier Next Day Delivery Service.

Offshore Areas Delivery Charge:
Northern Ireland, Channel Isles,
Scottish Highlands & Islands and Isle of Man 
£10 for Two Day Delivery
£22 for Next Day Delivery

International Delivery Charges:
We offer delivery to most destination worldwide starting from £2.99. If unable to find your country in the list, please get in touch with us and we will quote you on the shipping cost of your order.

Further details: view our Shipping page.

Warranty

All our products come with a minimum of 12 Month Manufacturer’s Warranty (unless stated otherwise on the listing description) covering manufacturing defects only. This warranty excludes any damage caused by the user.

If your item develops a fault due to a manufacturing defect please get in contact with us via eBay messaging service. 

Please note that you are responsible for the cost of return postage in any instance. We can only refund or replace items we actually receive. To guarantee receipt you should return the item by a signed for service; this will provide you with a proof of receipt. All Returns are processed within 5 working days of receipt at our Return Department. Please ensure you include your eBay user ID, listing number and reason for return; otherwise the refund will be delayed.

Returns

Hitari Trade operates a 30 day returns policy to ensure 100% satisfaction guarantee.

Any item purchased from Hitari Trade may be returned for refund or exchange within 30 days of the dispatch date, providing that the item still unused, unopened and in its original condition.

Please contact us first before you return any item.

Once item is received, it will be inspected and if confirmed unused unopened and in its original condition, we will exchange it or issue a full refund as per your request minus the initial postage cost.

Further details: view our Returns page.

Contact Us

If you have any orders or business related enquiries, please post or emails us to the details below:

Hitari Trade Limited
Unit 13 Magreal Industrial Estate
Freeth Street
Birmingham
West Midlands
B16 0QZ
United Kingdom  
Tel. (+44) 0844 318 9601
Email: info@hitari.co.uk