We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal.
As soon as you pay, eBay & PayPal will email you to let you know it's been received and as soon as we've shipped your order, we'll let you know by email that it has been despatched and the tracking number if applicable. UK Mainland Delivery UK delivery by Royal Mail 48 or Royal Mail 24 business post International Delivery International delivery by express tracked insured courier (1-3 days EU / 2-5 days Rest of World) Digital Delivery Non-physical items delivered within 1-24 hours by eBay message/email
We understand that sometimes a return is required, we aim to make the return process as simple as possible using ebay's internal returns system. Due to the nature of certain software items we sell, there are additional return terms below relating to these items. Our return policy lasts 30 days. If 30 days have gone by since your order, unfortunately we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items (if redeemed/used): Software license codes Downloadable software Downloadable digital games Items that have 'VOID' security seal broken or removed COA license sticker with 'scratch off security' removed Exchanges We only replace items at our expense if they are defective or damaged. If you are returning an unwanted physical item over £20, we recommend to use a trackable shipping service with insurance. We don’t guarantee that we will receive your returned item.
We want you to be 100% happy with your purchase from us and would greatly appreciate your feedback. In the rare event that you are not happy or have a problem, please do contact us first for a resolution or your money back guarantee. Leaving negative will not help to solve the issue, making contact will. Our system is setup to automatically leave feedback as soon as we receive feedback on a transaction, so please do take a moment to leave us your valuable feedback - it is greatly appreciated.