• ABOUT US
• SHIPPING
• PAYMENT
• RETURNS
• CONTACT US

About Us

For  those leading active, healthful lives LuckyVitamin is the inspirational  and supportive source for products and knowledge dedicated to helping everyone on their journey towards happy wellness.

  

  For  over three generations we have been dedicated to helping people lead  healthy lives. It started in a pharmacy, transformed into a dynamic  health foods store and then exploded into an online movement. A lot has  changed over the years, but one thing has stayed the same. We are here  for YOU. We are committed to be your supportive source for products and  knowledge, to help you on your journey towards happy wellness.

  

  Shop  over 35,000 natural products explore information and knowledge  resources to guide you on your journey. Have a question? Reach out to  one of our Wellness Ambassadors, available seven days a week by phone,  email or chat. Enjoy free shipping on orders over $49 and hassle free  returns.

• ABOUT US
• SHIPPING
• PAYMENT
• RETURNS
• CONTACT US

Shipping Information
 

Shipping  and handling charges are a flat rate of $5.95* for all orders using  Standard Shipping and FREE for orders over $49* within the continental  48 U.S. only, excluding Hawaii, Alaska, Virgin Islands & Puerto  Rico.

  

  *Note:  Some (very few) heavier/larger items include an additional handling fee  and are indicated by the truck icon along with specific handling  charges stated on the item's info page and at checkout.

  

  LuckyVitamin.com  offers a Same Day Shipping guarantee on most in-stock items ordered  Monday - Friday by 1pm EST (excluding national holidays). Item  eligibility can change depending on the day of the week, time of day,  and product availability, so please check each itemís availability at  the time of order. Only orders placed directly though LuckyVitamin.com  qualify for Same Day Shipping.

  

  LuckyVitamin.com  processes orders 7 days a week. We will ship all of our orders using  either FedEx, USPS or DHL. Standard delivery time is 2-8 business days  depending on delivery location. For faster processing and delivery you  can have your order shipped:

  

  Three-Day Expedited Shipping (Delivers In 3 Business Days)

  Two-Day Expedited Shipping (Delivers In 2 Business Days)

  One-Day Expedited Shipping (Delivers In 1 Business Day)

  

  *Additional  fees apply for faster delivery methods. Orders must be placed by 1 PM  EST for same day shipping. No Saturday or Sunday delivery.

  

  All  packages are shipped with a verified FedEx, USPS or DHL tracking number  for online tracking and delivery confirmation. Expedited orders placed  after 1 PM (EST) may not process until the next business day. We strive  to process all expedited orders placed before 1PM EST the same day  provided adequate stock is available and the order successfully passes  all necessary verification processes. Orders received over the weekend  may not process for shipment until Monday. Shipping carriers may deliver  your package on a Saturday and do not deliver on national holidays.

  

  Orders  to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are  shipped based on USPS real-time costs depending on the weight of the  package, delivery method and final destination.

  

  PLEASE NOTE:Packages  less than 1 lb may ship via FexEx, USPS or DHL when our Standard  Shipping method is chosen. In some instances, your order may ship in  multiple shipments (due to product and warehouse availability) if  standard shipping is selected. We may use either carrier for each  shipment. If you have a PO Box, please provide your physical address as  well as the PO Box, or choose Priority Mail shipping to ensure your  package is deliverable.

  

  Orders  shipped to Alaska, Hawaii and Puerto Rico are subject to additional  charges. International orders are also subject to additional charges. If  ordering online, your charges will appear upon checkout. You will be  notified of any fees that do not conform with our free and flat rate  shipping policies. If youíd prefer to call Customer Service to place  your Alaska, Hawaii, Puerto Rico or international order, a  representative will gladly assist you: 1-888-635-0474.

  

  *Additional  charges will be applied if the delivery address is incorrect, or if the  package needs to be forwarded to a different location.

  

  APO ADDRESSES:We must ship via USPS to all APO addresses. Shipping costs are based on package weight.

  

  INSURANCE FEES:There  may be an additional charge to a high value package during transit. We  will contact you if this is the case, and you may opt out of the  insurance at your own risk and discretion.

  

  International Shipments 
U.S. TERRITORIES & CANADA

  LuckyVitamin.com  currently ships domestically to the United States including Alaska,  Hawaii, Puerto Rico, Guam and the US Virgin Islands. We also ship direct  from our warehouse to Canada.

  

  Canadian  orders are shipped via DHL Global Mail which can take approximately 1-3  weeks for delivery. Additional delivery options may be available for an  increased cost. Orders to Canada can be shipped through DHL Global Mail  to Canada. DHL Global Mail is delivered via Canadian Post (Max. 66  lbs.). As always customers outside the United States may be subject to  additional fees and charges. We ask that you please be aware of local  custom and importation laws. Any additional charges for customs  clearance must be paid by you.

  

  OTHER INTERNATIONAL DESTINATIONS

  LuckyVitamin.com  has partnered with a trusted third-party company, International  Checkout, to fulfill orders for our International Customers (outside of  the U.S. and Canada).

  

  Please  note that International Checkout places your order with  LuckyVitamin.com on your behalf and is responsible for all billing,  shipping, and customer service issues related to your order.

  

  TO PLACE AN INTERNATIONAL ORDER:

  Select your items by shopping our site and put your items in the LuckyVitamin.com Shopping Cart.

  Choose  the "International Checkout" button when you are ready to 'Checkout'  (instead of 'Lucky Checkout' button) at the bottom of the shopping cart  page.

  Your items will be transferred to International Checkout for processing.

  

  

  

  INTERNATIONAL CHECKOUT CUSTOMER SERVICE HOURS: 8AM-6PM PST:

  USA Phone +001.310.601.8196

  UK Phone +44.20.8133.2436

  Australia Phone +61.28003.4685

  Denmark Phone +45.369.50312

  Sweden Phone +46.4069.35779

  Hong Kong Phone +852.8175.6057

  Japan Phone +81.50553.46826

  Finland Phone +358.(02)3619.0437

  Brazil Phone +55.(11)3717.5368

  Dominican Republic Phone +1809.202.3017

  Ireland Phone +01 443 3715

  Mexico Phone +55 8421 8266

  New Zealand Phone +09 889 0408

  To  check the status of your order or track your package, please log in to  your International Checkout account at:  https://www.internationalcheckout.com/login.php

  

  To  learn more, view International Checkout's Customer Service and Terms  & Conditions information at:  http://www.internationalcheckout.com/cs.php

  

  INTERNATIONAL SHIPPING QUESTIONS: 
Which countries are eligible for international shipping?

  International  shipping is currently available WORLDWIDE from LuckyVitamin.com. Our  third party vendor, International Checkout, will ship to all countries  around the world. For shipments within the United States, Canada and  APO/FPO addresses, please visit our Domestic Shipping section.

  

  Can I check the status of my international order?

  To  check the status of your order or track your package, please log in to  your International Checkout account at:  https://www.internationalcheckout.com/login.php.

  

  Who should I contact about my International Checkout order questions?

  International  Checkout will be happy to assist you with any questions regarding your  order. You can also call them directly by  dialing the appropriate number above.

  

  How much will it cost to ship my order to my country?

  All  international shipments will be charged based on the weight and  destination of their order. Our free shipping does not apply to  international orders. Customers outside the United States may be subject  to additional fees and charges. We ask that you please be aware of  local custom and importation laws. Any additional charges for customs  clearance must be paid by you. Customs policies vary widely from country  to country; you should contact your local customs office or tax  authority for information specific to your situation. Additionally, when  ordering from LuckyVitamin.com, you are considered the importer of  record and must comply with all laws and regulations of the country in  which you are receiving the goods. Before you place your order, please  be sure of your local customs laws concerning the shipment of dietary  supplements. We cannot be held responsible or accountable for any taxes,  duties, tariffs or any quarantine fees or package warehousing fees  assessed by your local customs office. If an item is returned to us due  to a customs related issue, you will be billed a 20% restocking fee. In  addition, your credit card will be charged the extra shipping costs  incurred by LuckyVitamin.com to retrieve your package. You will only be  credited for merchandise when the package is returned to us in the same  condition it was sent.

  

  *Note:  Certain items (very few) may not be available for international  distribution due to manufacturer restrictions. International Checkout  will be disabled when these items are in your cart and are indicated on  the respective items detailed information page.

  

  Tax Policy

  Pennsylvania residents add 6% sales tax on all personal care products, aromatherapy, pet products, appliances and books.

  

  Shipping Methods

  All  orders are shipped via FedEx, USPS or DHL whenever possible. If FedEx  shipping is not available in your area, your package will be shipped  automatically via standard USPS mail.

  

  Back Ordered Items

  On  rare occasions we may run out of stock of an item. This may cause a  slight delay of shipment for your order. If an item you ordered is going  to be backordered for an extended period of time, we will notify you  via e-mail of this delay and then automatically ship the products to you  as soon as they are available.

  

  Here  at LuckyVitamin.com we have a great relationship with our suppliers, so  we are usually able to get your products very quickly. If your  backordered item(s) will arrive in a timely manner, we will delay your  shipping so we can send your order in its entirety. If we can not have  your item(s) soon after receipt of your order, we will ship your partial  order and automatically ship the backordered item(s) as soon as they  become available at no extra cost to you. In the event several items are  backordered, you may receive several partial shipments.

  

  Order Status & Tracking

  All  orders shipped will be provided with an online tracking number for  status and location tracking. You can always e-mail or call us if you'd  like to verify your order's status.

  

  Damaged & Incorrect Items

  If  your item arrives damage or is incorrect, please notify us immediately  via e-mail or telephone so we can resolve any problems to your  satisfaction.

  

  Cold-Pack Service

  We  offer a free cold pack service to insure the quality and potency of  certain temperature sensitive products. When you see the image below on  an item's detail page, it indicates that item will ship with cold pack  service and we recommend you choose an expedited shipping method.

  

  You  may also opt to include cold-pack service with your order by purchasing  a Cold-Pack. During the hotter months in order to insure the safety and  integrity of certain heat sensitive products and prevent melting,  deterioration or rancidity, it may require we pack product with  freeze-paks.  We recommend purchasing the Cold-Pack service with your  order. We may also choose not to ship the product if the weekend will  delay final arrival. Based on the size and value of the order an  additional $3.50 packaging and handling fee may be required.  If any  delay or additional cost will incur we will contact you for approval.

• ABOUT US
• SHIPPING
• PAYMENT
• RETURNS
• CONTACT US

Payment
 

Payment types we accept: PayPal, MasterCard, Visa, Discover, American Express

• ABOUT US
• SHIPPING
• PAYMENT
• RETURNS
• CONTACT US

Refunds & Exchanges
 

Unopened  items can be returned or exchanged for any reason. Simply send the  items back to us within 30 days of receipt and we will refund your money  or exchange your product. When we receive your package we will credit  the card you paid us with for the full purchase price of your product  minus any shipping fees.

  

  We  apologize, but because of product shelf life products returned after 30  days will have a 20% restocking fee. We are not able to accept returns  on products after 45 days. Additionally, if you are returning/exchanging  a quantity of 12 or more of the same item there will be a 15%  restocking fee due to inventory control and product shelf life.

  

  In the event of returning a free shipping item there is a mandatory deduction of $5.95 from your total refund.

  

  INSTRUCTIONS:

  1.  Place items you are returning in sturdy packaging. Make sure all items  are packed tightly and securely. We are not responsible for breakage  during shipment of returned items.

  2. Indicate whether you would like an exchange or a refund.

  3.  Make a copy of the purchase order that was enclosed with your original  order, highlight the items you are returning, and place the copy in the  box with the products.

  4. Use the mailing address below to address your return shipment.

  5.  Take the package to your preferred shipping location to have it  delivered to us. (If you are returning a product due to a defect or an  error made by us, please include a copy of your shipping receipt with  your package so we can refund your shipping costs.)

  

  LuckyVitamin.com

  Attn: Returns Department

  8 Avenue B Buncher

  Leetsdale, PA 15056

• ABOUT US
• SHIPPING
• PAYMENT
• RETURNS
• CONTACT US

Contact Us
 

Have a question, comment or suggestion? Just want to say hello? Hey, no worries - we're here for you!

  

  Our  friendly, knowledgeable staff is eager to hear what you have to say, so  drop 'em a line and let us know how we're doing. Here's how...

  

  Email Us

  Contact us via eBay by clicking on this link 

  

  Call Us

  Classic.  If hearing a real, live voice is your thing, ringing us up is your best  bet. Give us a call during normal business hours by dialing:

  

  1-888-635-0474 (Toll Free) 

  Monday - Friday 9am - 8pm EST

  Saturday - Sunday 10am - 6pm EST

  

  If  you reach us during non business hours, please leave us a message and  we weíll get back to you promptly the next business day.

  

  Write Us

  How  fun is it to get a 'real' letter nowadays? Make our week by writing and  sending us a real letter, on paper and everything. Are you on vacation?  Send us a postcard! We'd love to hear from you!

  

  LuckyVitamin.com

  555 North Lane, Suite 6050

  Conshohocken, PA 19428 USA