Shipping
All items ship within 2 business days of receiving payment.
Tracking number is provided with every order.
- Standard Int'l Shipping / Registered Airmail (with tracking number)
- Expedited Int'l Shipping / EMS (with tracking number)
Estimated Delivery Time | Standard Int'l Shipping | Expedited Int'l Shipping |
Asia | 5-8 days | 2-5 days |
Australia, New Zealand | 6-9 days | 3-5 days |
US, Canada | 6-14 days | 2-5 days |
Europe, Russia | 6-14 days | 2-6 days |
South America | 7-14 days | 4-8 days |
*Please note that there are some countries you may not be able to get full tracking details of your order with Standard Shipping according to your country's postal service system. We strongly recommend that you choose Expedited Shipping for full tracking if you live in the following countries:
Australia, Canada, Italy, Thailand, Argentina, Austria, Brazil, Greece, Iceland, India, Indonesia, Israel, Kazakhstan, Macao, Malaysia, Mexico, Norway, Philippines, Poland, Russia, Saudi Arabia
Our Policies & Terms of Sale
- All products are 100% Genuine guaranteed. All products are sourced only from department stores in Japan.
- Samples with every order. All orders include one or more free samples.
- Tracking: All orders are traceable through your local post tracking service with your tracking number provided (please check your email and buyer account as we always provide a tracking number).
- Returns: Used or opened products cannot be returned for hygienic reason. Returned products must be in the original condition and original packaging.
- Refund: A 15% restocking fee of the total item price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund.
- Customs & Tax: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please do not hesitate to contact us if you have any questions! We will respond within 24 hours.