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About Us Deliveries Payments Quality Returns

Here at Indigo Herbs we believe in quality products, gold standard service and excellent prices. Since 2005, we have developed a comprehensive range of natural health products that we manufacture.

We focus on 100% natural, pure, whole, botanical ingredients to support a healthy lifestyle and fulfil your needs. We like to think that natural healthy ingredients should be affordable and accessible to everyone, so we don’t over package and we don’t ramp up the prices. Indigo Herbs supports individuals taking care of their health & wellbeing naturally, by making a wide range of premium quality herbs and superfoods available and affordable.

We hope you enjoy exploring our product range, we specialise in pharmacoepial grade herbs, super nutrition, Raw chocolate healthy snacks, Aromatherapy and natural incense.

We advise you to use herbs, superfoods and natural health ingredients in moderation and watch for allergic reactions. We recommend that before taking a new botanical that you research it thoroughly and consult a Medical Herbalist, or Nutritional Therapist. The statements here have not been evaluated and should not be considered as medical advice. If you have a health problem, or you are taking any medication, or concerned in any way then it is wise to consult a Medical Doctor.

We are committed to quality, and we choose to work with growers and suppliers who have an awareness of ecology and a genuine respect for the planet and its people. Many of our products are Organic, certified by The Organic Food Federation, and all are Quality assured.
Our Indigo Herbs customer service team work hard to provide gold standard service and support, and whilst we cannot offer any personal health advice or consultation, we are always happy to chat about the quality, source and traditional uses of our products. We offer a fast delivery service and a full guarantee on all orders.

Indigo Herbs,
Unit 8, Dye House Lane Trading Estate,
Glastonbury,
BA6 9LZ

We can only dispatch your order to your PayPal address at the time of ordering.
All orders to the UK are dispatched by Royal Mail. This includes England, Scotland, Wales, Northern Ireland, the Highlands and Islands.

We also offer Interlink courier service for expedited delivery; this includes England, Scotland, Wales, but no islands or highlands.
All international orders to the rest of world are dispatched by Royal Mail airmail. (Does not include Africa)

ROYAL MAIL TO THE UK
• We offer a FREE delivery service by Royal Mail first class post on all items.
• If you would like to opt for a recorded delivery service, then you can upgrade to Royal Mail first class recorded delivery for just £1.00. (This includes an additional charge on every item)
This means that this parcel will be signed for on delivery.
• We aim to dispatch all orders within 1 working day. Your order is important to us and so is our FAST DELIVERY TIME promise.
• All orders received are dispatched the same day where possible, but by close of business the next working day.
• The Royal Mail first Class delivery service aims to deliver the next day, (however this is not guaranteed so in some cases can take a little longer.)
• If we cannot keep our customer promise to you, we will email you to let you know with an estimated real-time dispatch time, just to keep you in the picture.

INTERLINK COURIER
If you would like us to expedite your order and dispatch the same day, we need to receive your order by 10:30am and you need to select our NEXT DAY DELIVERY courier service, at an additional cost.
• If you would like NEXT DAY DELIVERY, then you can upgrade to Interlink courier service for £6.45. (This is just one charge for items up to 30kg in weight) This includes an email service to notify you of the estimated delivery time.

ROYAL AIR MAIL TO THE REST OF THE WORLD
The Royal mail estimate these delivery times:
Western Europe within 3 working days, Eastern Europe within five working days, Rest of World within seven working days. (However this is not guaranteed)

WHAT TO DO IF MY PARCEL IS DELAYED
We can track & Trace your parcel if it is being delivered by Interlink courier service. If for whatever reason they have tried to deliver but could not , you can arrange for them to re-deliver the next day.

Royal mail recorded delivery includes a tracking number for each parcel, this will tell us if the royal mail have attempted to deliver the parcel, or if it is still on route.

However if your parcel does get lost in the post we offer a full guarantee that we will send your order out to you again. We normally give a period of time until we call the parcel lost, as in many cases it has been held up and is delivered late. For the UK, we wait 15 working days, for over-seas we wait 20 working days and then if you goods have still not arrived we will send them again.

All of our products can be purchased on Ebay by using PAYPAL. This secure payment gateway ensures that your online payment is safe. It also guarantees that you will receive a direct refund through paypal from Indigo Herbs if you wish to return the goods. (See returns policy)

Quality Assured Food Hygiene Rating

At Indigo Herbs we take quality seriously. We have been producing premium quality herbs & superfoods products since 2005. Many of our customers return to us time & time again as they have come to trust the excellent high quality products that we source & sell.

The Indigo Herbs team really appreciate the benefits of pure, premium quality pharmacopial grade herbs & superfoods, as many of us take these products ourselves. It is our personal passion that has lead us on to develop a comprehensive range of over 450 natural health product lines.

So we spend time researching & resourcing the best products. Being aware of the methods of manufacture that the herbs or foods have gone through is central to this.

When the product arrives to us:
•   Our products are clearly named & correctly botanically identified (including the Latin name)
•   Our products inform clearly where the botanical material is from, and/or where it is manufactured.
•   Our products inform clearly how the botanical materials were produced & preserved where possible.
•   Our products inform clearly the shelf life and best before dates for the botanical material to remain fresh, potent & nutritionally stable.
•   Our products are packed & sealed in re-sealable gold foil or brown paper/foil air tight packaging for loose materials, and pharmacoepial grade brown glass bottles for liquids. This is to ensure optimum storage conditions for an extensive shelf life.
•   Our products have full traceability. From the batch number we can trace & recall if necessary the full details & origin of all the ingredients a product contains.
•   Our ingredients come to us with a certificate of analysis, demonstrating that they are tested for appearance, taste, odour, constituents, microbiology levels, heavy metals & pesticides.
•   Our ingredients meet pharmacoepial grade standards where appropriate.
•   All our products are 100% pure botanical materials with absolutely nothing added. (No hidden bulking agents)
•   Our production facility is fully compliant with Mendip District council’s Food Safety, and Health & Safety standards.
•   Our products contain ingredients from suppliers who are fully compliant with their Environmental health departments, and who follow GMP. (Good Manufacturing Practises)
•   Our Organic products are certified by The Organic Food Federation GB-ORG-04. These policies are based on the European standards – EU council regulations 834/2007 & 889/2008.
•   We have three graphics to demonstrate our quality standards: quality, organic and wild-crafted.

Refunds & Returns
If you wish to cancel your purchase, under the distance selling regulations you have a period of seven working days from receiving your goods to do so. However at Indigo Herbs we extend that period to 30 working days. Please return the unopened products to the address below, with a note of your order no and reason for cancellation. When we receive the returned goods we will refund you via paypal for the sale price of the purchase. (Not including additional postage costs)

If you are not satisfied with your products
Please get in touch, and we will arrange to send a replacement product or arrange a refund (if the product is unopened.)

All postage and package costs remain the responsibility of the customer, unless we delivered an item to you in error, or the item is damaged or faulty.

In order to return an item please contact us.
and post to
Indigo Herbs,
Unit 8,
Dye House Lane Trading Estate,
Glastonbury
BA6 9LZ