Special Notes
1. To help with successful delivery, please leave your contact telephone number at check-out.
2. Voltage and plug of this item: 220-240V/50-60Hz with AU plug.
Payment Policy
- PayPal
- Email invoice (invoice sent into your EMAIL ADDRESS for payment via bank card or PayPal account)
- Bank payment (please CONTACT US to ask for our bank details)
Shipping Policy
1. Please note as suggested by eBay & PayPal, we only post to the address appearing on your eBay or PayPal transaction page. Therefore please ensure you have selected/added the CORRECT & COMPLETE address and post code when you CHECK OUT.
Please also note if a parcel is returned by the courier due to wrong or incomplete address provided on eBay, buyer is responsible for full costs of re-dispatching the order.
2. Please note every courier company has its own delivery limits. Sometimes they charge additional P&P costs for certain remote areas; sometimes they cannot deliver to certain addresses. When this happens, we will contact you immediately with the details and options. Please kindly understand as a seller, we cannot control delivery process, and we will only know a special situation after we make an order with the courier company. Your understanding is highly appreciated.
3. Delay of delivery & loss of parcel: Most couriers class an item lost after 15 WORKING DAYS for the UK mail or 25 WORKING DAYS for the INTERNATIONAL mail, therefore we can only send a replacement out after that date.
Return Policy
We offer below customer services to our buyers:
Item Defect: 30-Day Replacement or Refund
Item Defect: 3-Month Warranty
30-Day No Reason Return
Dear friends, if you have any problem with your order, please contact us ! We are always willing to work things out.
Notes:
* For certain item, return is limited or not accepted. Please read our product descriptions for details.
* Before returning an item, please contact us for details such as return address, terms of return, etc.
Contact us
We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails, we may not be able to reply your emails immediately. Please allow 24 business hours for us to respond.
Feedback
Your satisfaction is our final goal!
Please feel free to contact us anytime if you have any questions and we will surely help.
If you are satisfied with our service and items, please rate the details of the transaction and leave us a fair and objective feedback.
If you have any questions, please contact us firstly before leaving a negative or neutral feedback which can't solve any problem.
