PAYMENT
Payment will be done within 7 days after the closing of auction. If for any reason you cannot pay within this time frame, please contact us immediately. An unpaid case will be opened automatically in 4 days for any unpaid items without communication.
We accept payment through Paypal for both local and international buyers.
DELIVERY DETAILS
1.All items will be shipped to buyer's ebay address. Before you pay, please make sure your address in ebay matches the address you would like us to ship to.
2.All items over $5 to US will be shipped with tracking information upon receipt of payment and usually you will get your order within 10-18 days.
3.If your order amount is lower than $5,your items will be sent to you by Air mail and normally it will take 15-25 days to reach you.
4.We try our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the local customs and post service.
5.If you do not receive your item on time, please contact us immediately for further assistance. We will be responsible for any damages or losses incurred in the shipping process.
6.There is no local pickup service, no third party shipping carrier will be used.
Listings with shipping and handling charge: the charge covers mailing, packing, warehouse and distribution costs, not postage only.
Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
TERMS OF SALE
Returns:30 days money back, buyer pays return postage, if your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
1.We must be notified within 30 days of you receiving the item that you intend to return it. 2.The item must then be returned within 7 days,please contact us for return procedure first.
1.We suggest our buyers to leave their feedback after their items are received.
2. When we receive payment from a buyer, we will leave a positive feedback to the buyer on the same day.
3. Please contact us first to fix the problem before leaving a negative feedback (Negative Feedback can not solve any problem).
1. We offer a 6 months warranty on most of products(conditions apply) used for private household use from the date of shipment (3 months commercial use). If a defect arises and a valid claim is received by us,evo_usauction may, at its option, repair the product or replace the product.
2. We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOAs must be contact/return to us within 7 days. For assistance with warranty and returns please email us first.
3.Prior to returning any item, our Customer Service Department must first issue you a Return Authorization (RMA) number. All other relevant information will be sent to you at this time. evo_usauction Store will not accept the return of any item/s without an RMA attached.
4. If an item needs to be returned for warranty after the 30-day period from the date of dispatch, postage for both ways will be at the buyer's expense.
5. We do not accept any item return by COD. The returned postage must be paid entirely by the bidder. You have to contact us before you return anything.
6.You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by evo_usauction Store to provide service (not including standard periodic maintenance).
CONTACT US
Please contact us via eBay message. And your message will be replied within 2 business days. For any queries, please feel free to contact us, we will get back to you as quickly as possible. Your satisfaction is our ultimate target!
ABOUT US
We strive for our customer satisfaction at best possible. If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a week. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box.
We greatly appreciate your POSITIVE feedback. Please do NOT leave negative feedback without asking for help. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem you have.
Please DON'T leave negative or neutral feedback if you haven't received item in 30 days, because we have mentioned the shipping time repeatedly.