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Australian Customers
Method of Delivery:
All goods are dispatched within Australia by either Australia Post or Courier.
Delivery Time:
Delivery
to most Australian destinations will take approximately 3-5 working
days - remote areas will take longer. Please read our **Delivery Time
disclaimer above.
Transit Insurance:
Unless otherwise stated, your item is not covered by Transit Insurance.
You
have the option to purchase transit insurance to the value of their
item/s. Insurance charges are very reasonable and vary from item to
item. Please contact us for a quote before paying for your item. If you decide to insure your item against loss or damage in transit you can request an ammended invoiced.
We recommend that transit insurance be purchased as we are unable to cover for any damage in transit or lost packages.
Making a Transit Insurance Claim:
If
your item is insured and a claim needs to be filed (when an item is
received damaged or Australia Post confirms the item as lost after an
investigation), you will receive full reimbursement prior to filing a
claim.
If your item is not insured and is suspected of being
lost, we are more than happy to assist by tracking the item and starting
an investigation with Australia Post to find it (only the sender of the
item can initiate this). The investigation can take 4 – 5 business
days, after which Australia Post will contact us with an outcome. In the
unlikely event that an item is lost, we will assist you all we can to
find it but will need your help and understanding. Where Australia Post
declares the item as lost, they will not provide a refund for the
contents of the item.
In-store pickups:
You
are more than welcome to pick up your item in person from our retail
store located at Shops 7-10, Shoalhaven Arcade, 19 Kinghorne Street,
Nowra, NSW, 2541. Before you come in to pick up your item, please
contact us by Phone 02 44218688 or email to confirm all pick-up
arrangements and details.
International Customers
southcoastmusic
offers world-wide delivery. If an International delivery cost isn't
shown on a listing please contact us for a quote. Please note
International transactions may only be paid for through PayPal.
Duties and Taxes:
southcoastmusic
will not be held responsible for any import duties, levies or charges
imposed upon the recipients of goods exported from Australia.
Delivery Time:
All
goods dispatched to international customers will only be covered by
transit insurance if the carrier provides cover as part of their service
or the customer takes out optional transit insurance when paying for
their goods. Please check with us for costs etc before making a
purchase. Please allow 21 business days for delivery to most
International locations.
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