Returns

Silverhooks has a 30 day return policy. If you receive broken or damaged items, please contact us and we'll ship replacements or refund your order in full once you have provided proof of the damaged items. If you no longer want the item for any reason, please contact us before a return can be processed and accepted. Merchandise can be returned for either store credit or a refund within 30 days. We will refund the full amount of the product price (excluding shipping) as long as the items are received in original condition within 30 days of the original order date.

Note: Customer returns for non-damaged goods that received free shipping are subject to $4.99 restocking fee. For any lost or damaged items, we will refund the full purchase price once proof is provided of the damage or 30 days have passed. Wearable items that are not in their original packaging with all tags attached cannot be returned including but not limited to clothing, tights, undergarments and earrings. Please contact us with any questions.

Feedback

We take pride in our growing number of positive feedback from satisfied and loyal customers. We strive to make your shopping experience a fun and positive one, therefore when the transaction is completed, we ask that you please take the minute to leave us positive feedback.

If for any reason, you are not satisfied with your purchase or how your transaction was handled, we would like the opportunity to correct any issues that might arise. Please contact us first before considering posting any negative feedback and we will work to resolve the problem.