As you can tell by my feedback, I take great pride in the items I sell and aim to provide a quality service. If for any reason whatsoever you are not happy then please contact me directly and I'll do my utmost to resolve the issue to your satisfaction. All items are from a smoke and pet-free home and are ALWAYS posted the same or next working day after payment - if it takes a while to reach you that's down to the postal service - which is out of my control. I can give postage discount if you buy more than one item at the same time and always keep P & P costs to a bare minimum, proof of posting is always obtained. Please pay for your purchase/s within 48 hours wherever possible. Please note that I cannot be responsible for items lost in transit.