Ordering
Orders can be completed through our eBay shop or direct through our site. Once we have received your order you will be sent a confirmation e-mail and you will be deemed to have agreed to and are bound by these Terms.
Payments
We believe shopping should be fun and hassle free. That is why Blyme only use PayPal for all our online eBay transactions. All payments are to be made promptly and no items will be sent until the payment has been confirmed by PayPal.
Delivery
We aim to dispatch your order within 24 hours, please not that sometimes delays can occur which can result in a delayed dispatch time. We aim to get the order to you within 7 working days but some items can take longer especially at busy times of the year. If we anticipate a delay in dispatch or delivery, we will endeavour to inform you by email, phone or post and give you the options to cancel or obtain a refund at all times. Please note that your order will be sent to your PayPal address.
Stock
We endeavour to ensure the appropriate checks are taken to ensure that the stock levels of our own and our suppliers are as accurate as possible. However, on occasions certain products may be unavailable. If this occurs we will inform you by e-mail or telephone to give alternate choices otherwise a refund will be given. Though we will endeavour that all prices and descriptions are accurate errors may occur. We reserve the right to change any price at which we offer goods or services. We shall have no liability for any such changes or errors and are not bound to fulfil orders at old or erroneous prices. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund. If we discover an error in a description we will advise you about it as soon as possible. However, every care has been made to describe items as accurately as possible, but minor variations may occur in colour, texture, shade or general appearance from that shown on our website/eBay. If a product is dispatched to the customer from our suppliers on behalf of us and the item is out of stock, discontinued or the supplier declines an order, we will notify the customer as soon as possible and refund the full amount to the customer.
Returns
Whilst we are completely confident you will be very happy with your purchases, if you are not satisfied you may return your item(s) within 14 working days after the date of delivery at the customer’s own cost, unless agreed by Blyme to cover the cost of returning the item. On receipt of the goods, unused and in its original packaging a full refund or exchange will be offered. This right must be exercised by the customer and not the recipient of the goods. We would advise that you use recorded delivery for returning goods as we cannot be held responsible for returned goods that fail to reach us. These clauses will not affect your statutory rights.
Exchanges
Whilst we are completely confident you will be very happy with your purchases, an item may be may be too small or too big, or a different colour may be required. You may exchange you item(s) purchased from us within 14 working days after the delivery date, returning the item to us will be at the customer’s own cost, unless agreed by Blyme to cover the cost of returning the item. On receipt of the goods, unused and in its original packaging, we will exchange the item(s) for the desired item(s); additional charges may apply if the desired products are in total a higher value. If a customer from outside the UK wishes to exchange a product(s), the customer will have to return the item to us at their own cost and pay an additional shipping charge (depending on item and quantity) to receive the desired exchange product(s); additional charges may apply if the desired products are in total a higher value. This right must be exercised by the customer and not the recipient of the goods. We would advise that you use recorded delivery for returning goods as we cannot be held responsible for returned goods that fail to reach us. These clauses will not affect your statutory rights.
Customer Care
If you are not satisfied with our service, please contact us by e-mail and your complaint will be investigated and resolved with immediately.
e-mail: customerservice@blyme.co.uk
