Please read our terms and conditions below carefully before you purchase this service, as you are abide to the terms once you place the order. We urge you NOT to place any order if you are unable or unwilling to comply to any of the terms stated.
- Strictly no cancellation is allowed once order is placed.
- Please make sure that you agree to the time frame stated on our service description.
- No refund will be provided if you provide us the wrong 15-digit IMEI.
- Refund will be provided if we are unable to unlock your phone due to any unfortunate events (eg: server down).
- Server issue is out of our control, so please do not leave us a neutral / negative feedback if that happens.
- We are confident that your phone is unlocked when we dispatch your order. If you claim that our service does not work, kindly contact us first and we will verify it for you. If we confirm that your phone is unlocked, but you claim that it isn't, a Youtube video proof containing the follow details is strictly required. No refund will be provided without a video proof.
- The 15-digit IMEI of the phone (by dialing *#06#).
- The entire process of you following the instructions that we sent.
- The phone not being to able to make calls / texts.