We accept PayPal, Credit Cards, Transfers, Postal Orders, Bankers Draft and Personal Cheques (Subject to clearance).

We are VAT RegisteredCompany No.114476916. If you need a VAT receipt, please requeston payment.
Postage is First Class Recorded Delivery, First Class Post or UPS overnight with Proof of Post or Tracking Numbers. Items are dispatched either on the day of purchase or the next working day. The product is packaged (anti-static bags, pink anti-static bubble wrap etc.) to ensure safe delivery. Our postage labels are printed through UPS, PayPal Postage or Royal Postage Online so items can be tracked easily. Items are photographed; serial numbered and marked using a SmartInk ultra-violet type product where necessary.

Where an item is advertised as being shipped by courier/Express Service, this only applies to mainland UK (including Northern Ireland but excluding the Scottish Highlands), mainland Western Europe/North America/Australia/NewZealand - for outside of these areas please contact us as thereare additional courier costs.

Collections are also welcome:
Opening Times: 08:30-17:00 Mondays to Fridays & 08:30-13:00 Saturdays (GMT)

Some of our products are second user and have been removed from a working environment - as such they are being sold in good working order (unless specified otherwise).

Second user products may show normal signs of use - scratches, scuff marks, dusty etc. Our listing will indicate if a product has signs of more than normal use.

All gallery pictures are of the item you are actually buying/bidding on (unless specified otherwise or are on a multiple listing).

Product details and specifications are downloaded from the internet.It is advisable to double check before purchasing to ensure that the specifications meet your requirements

In the unlikely event that you are not fully satisfied with your purchase please contact us at farnboroughIT@mail.com for a Returned Material Authorisation form (RMA).

The goods must be securely wrapped in their original packaging and returned together with a completed copy of the RMA Form.

Replacement goods will only be despatched once the faulty item has been returned to us, tested at our facility and proven to be faulty.

Refunds (including postage) will only be given if on re-testing the goods prove to be faulty and we are unable to replace the goods with like for like or equivalent goods.
Any goods sold for “spares or repair”, are not covered by our returns policy and no warranties are given or implied for these goods.

If the goods you have returned are re-tested and found not faulty a 20% re-stocking charge will be incurred and the cost of any postage will not be refunded.

None of the above affects your statutory rights.

Feedback is important to both sellers and buyers. If there is a please contact us first either by e-mail, text or telephone (we will ring you back).

Negative and Neutral Feedback should not be left in an item did not turn up.We post more valuable items by a track able/traceable method, so should something not arrive, please let us know and we will do our best to find it. If it is classed as lost or missing you will not lose out - we will send either a replacement or a refund.

Negative and Neutral Feedback should also not be left if an item arrives damaged or not working (DOA - Dead On Arrival). We use high quality packaging - motherboards, processors, graphic cards etc. are packed in anti-static wrapping and packed in foam lined boxes (these boxes are used by major system builders such as Dell, HP etc.), but items do get damaged in the postal system and again we will replace or refund if we are out of stock.

Items not working - we test all our items before listing -However, just return an item that does not work and if verified we will send a replacement or arrange a refund.

Detailed Seller Ratings - These are probably more important to a seller than feedback, these indicate to buyers what a seller is like over a period of time, as opposed to one individual moment in time (Individual Feedback). These are left anonymously and cannot be amended. It would be appreciated if you could please read the following before leaving your Detailed Sellers Ratings.

Item Description - We try to list items as accurately as we can.If you feel that the description does not match your received product, please let us know first so we have the opportunity to put things right.

Communication - We try to answer any questions honestly within a reasonable time frame. We also rely on an automated system to let you know that your item has been dispatched once an address label has been printed using PayPal Postage. However, this automated system is fallible and in most cases we will also send a message confirming payment received and dispatch. We also follow up on support, should there be any problems by e mail or telephone.

Dispatch Time - We try and dispatch everything within 24 hours of purchase, but once in the hands of the Postal System weno longer have complete control – If for some reason the item that has been dispatched on the day or day after purchase by first class post but takes a week to arrive wewould appreciate it if you could let us know.

Postage and Packing Charges - These are charged at cost plus a small amount for handling.If you feel that wehave charged too much for Postal and Packaging, please contact us so we are given the opportunity to show you the breakdown of these costs.

Please use 'Ask the seller a question' link at the bottom of the advert.

Our telephone number is 0844 844 0402 (or 0044 844 8440402 from overseas)