SHIPPING INFO

All of our orders are dispatched within 24 hours of cleared payment (excluding weekends and bank holidays)

We send most of our orders via 1st/2nd Class Royal Mail service. Tracking numbers are uploaded against your order details. This service (1st Class) does not guarantee next day delivery but in our experience it has about a 90% success rate of arriving the next day.

Buy it Now or Auction Items that have been offererd as free P&P are sent using Royal Mails economy Packages. 

If orders are urgent, we suggest you select the Next Day Delivery option which will guarantee your delivery the next working day if placed before 3pm on a working day.

*Please note, the Next Day Delivery for a Saturday morning is not currently offered, but is available upon request, at an additional charge of £4.00 above the Next Day Delivery charge.

INTERNATIONAL ORDERS

All international orders are shipped using a Trackable, Signed for Delivery Service, this is quite expensive but does enable you to track your order and ensures a timely secure arrival of your goods. Tracking numbers are uploaded against your order details. Transit times can vary with the worldwide postal service and any delays are out of our control. International buyers need to be aware of any import duties or taxes applicable for their country. These charges are not our responsibilty and are not included in the item price or the shipping charge.

RETURNS POLICY

Most of our Buy It Now listings are covered by our Returns Policy. Items purchased on lower price auction style listings are not covered by our returns policy.

When you receive your order please check it carefully and do not remove tags unless you are completely satisfied with the goods. Returns will not be accepted if tags are removed.

Although all of our items are checked carefully before dispatch, if you think you may have discovered a fault please report this to us within 24 hours of receipt. Items that have tags removed and have been worn will not be accepted as faulty, as we cannot be responsible for possible mis-use of a garment during it's wear.

We offer a 14-day refund policy on all items that qualify for our returns policy, you must contact us firstly if you wish to return a item. The cost to return is at the expense of the buyer and it not refundable. The postage and packaging charges on your original order are also non-refundable as this is part of our service to you that has been completed.

Your return is subject to the goods being returned in the same condition in which they were dispatched, all tags intact. They must not have been tried on in a smoky environment, or contain traces of deodorant, perfume or any other odours. Any items received back not in a resaleable condition will not be accepted for a refund and returned to you at your expense.

We reserve the right to make any deductions from refunds in respect of damaged items recived where the buyer has not taken due care whilst the item has been in their possession. Parcels should be re-packaged carefully to ensure no damage occurs in transit. As damages that may occur in transit on it's return are the responsibilty of the sender.
These items will be returned to the sender in order to claim compensation from Royal Mail.

Refunds will be credited in the same form as the original payment type and within 7 days.

•Goods that are not accepted for return unless faulty are all hoisery(stockings, tights, holdups) bodystockings and certain lingerie sets. These items due to their nature of being  nylon will distort once tried on and therefore cannot be accepted as a return.

EXCHANGES

Exchanges may be considered in certain circumstances, and will require an additional 10% fee plus P&P. Items bought on a auction basis are not eligible for a exchange.

ORDER CANCELLATION

Under the consumer protection (Distance Selling) regulations 2000 you have the right to cancel any order purchased online within 7 days from the day after delivery. Order cancellations must be made in writting within 7 days of the day you receive the goods. Subject to the goods being returned in the condition in which they were sent out, a refund will be organised.
The cost of returning the item to us is not eligible for a refund.

ITEMS LOST IN THE POST

This is quite rare but now and again a item may get "lost in the post". We always post out within 24 hours of cleared payment and a email notification is sent to let you know it's on it's way, in most cases a tracking number is uploaded to your order details. In the rare event that your item has not arrived within 15 business days then please let us know. Any loss is due to Royal Mail and not failure on our part. We will have to ask you to sign a declaration form as proff of non-delivery before we can process a refund and make any claim from Royal Mail.

PAYMENTS

We ask that checkout on Buy it Now & Auctions be completed within 3 days on items that are not requiring immediate payment.

PAYPAL

Paypal is currently our preferred method of payment and is the fastest way of making a instant payment in order for your goods to be dispatched straight away. Paypal E-Cheques will be accepted but items will not be dispatched until Paypal notify us that the cheque has cleared. This can take up to 12-15 business days.

BANK TRANSFER/INTERNET BANKING

We also accept payments by Bank Transfer/Internet Banking this option is currently only available to UK buyers at this time, to use this method of payment please contact us after you have purchased your item/s to let us know you want to pay by Bank Transfer, we will then send you our banking details for you to send your payment to.


Please note funds can take anything from 1 to 3 working days to show in our account and good will only be dispatched when the funds are in our account.

UNCROSSED POSTAL ORDERS

We accept uncrossed postal orders as a method of payment, Goods paid for by this
method will be dispatched upon receipt of a uncrossed Postal Order.

PERSONAL CHEQUE

We currently accept personal cheques as a method of payment, but items will not be dispatched until the cheque has cleared in our bank account. This can take upto 5 full working days.

*Please report to us any delays in sending payment as any item not paid for after 7 days will be referred to eBay.

TERMS & CONDITIONS

By bidding/buying our items you are accepting our Terms and Conditions as set out below.
We only sell brand new items.

All item descriptions are given honestly any know defects will be mentioned in the item description and that item will be sold at a reduced price.

DISPATCH

In the interest of security most of our items have to be signed for and will require a signature on arrival. Free P&P items are dispatched Royal Mail Standard post. If the value of your order is above £10.00 we reserve the right to ship your order via Recorded Delivery. Items not signed for will be sent to your local Royal Mail sorting/collection office and will need to be collected within 7 business days.
Items not collected in this time frame will be returned to us. Re-delivery will incur additional postage costs, which will be at the expense of the buyer as delivery had been previously attempted and the item was available for collection. Any refunds processed through items not been collected from the Post Office and have been returned to us will be minus all eBay fees and any other fees incurred.

ITEMS LOST IN THE POST

This is quite rare but now and again a item may get "lost in the post". We always post out within 24 hours of cleared payment and a email notification is sent to let you know it's on it's way, in most cases a tracking number is uploaded to your order details. In the rare event that your item has not arrived within 15 business days then please let us know. Any loss is due to Royal Mail and not failure on our part.
We will have to ask you to sign a declaration form as proof of non-delivery before we can process a refund and make any claim from Royal Mail.

RETURNS INFORMATION

Most of our Buy It Now listings are covered by our Returns Policy. Items purchased on lower price auction style listings are not covered by our returns policy. When you receive your order please check it carefully and do not remove tags unless you are completely satisfied with the goods. Returns will not be accepted if tags are removed. Although all of our items are checked carefully before dispatch, if you think you may have discovered a fault please report this to us within 24 hours of receipt. Items that have tags removed and have been worn will not be accepted as faulty, as we cannot be responsible for possible mis-use of a garment during it's wear.
We offer a 30-day refund policy on all items that qualify for our returns policy, you must contact us firstly if you wish to return a item. The cost to return is at the expense of the buyer and it not refundable. The postage and packaging charges on your original order are also non-refundable as this is part of our service to you that has been completed. Your return is subject to the goods being returned in the same condition in which they were dispatched, all tags intact. They must not have been tried on in a smoky environment, or contain traces of deodorant, perfume or any other odours. Any items received back not in a resaleable condition will not be accepted for a refund and returned to you at your expense.
We reserve the right to make any deductions from refunds in respect of damaged items recived where the buyer has not taken due care whilst the item has been in their possession.

Parcels should be re-packaged carefully to ensure no damage occurs in transit. As damages that may occur in transit on it's return are the responsibilty of the sender. These items will be returned to the sender in order to claim compensation from Royal Mail. Refunds will be credited in the same form as the original payment type and within 7 days. •Goods that are not accepted for return unless faulty are all hoisery(stockings, tights, holdups) bodystockings and certain lingerie sets. These items due to their nature of being nylon will distort once tried on and therefore cannot be accepted as a return.

EXCHANGES

Exchanges may be considered in certain circumstances, and will require an additional 10% fee plus P&P. Items bought on a auction basis are not eligible for a exchange.

ORDER CANCELLATION

Under the consumer protection (Distance Selling) regulations 2000 you have the right to cancel any order purchased online within 7 days from the day after delivery. Order cancellations must be made in writting within 7 days of the day you receive the goods. Subject to the goods being returned in the condition in which they were sent out, a refund will be organised. The cost of returning the item to us is not eligible for a refund.

FEEDBACK

Due to the nature of the items we sell, we will leave feedback upon receipt of positive feedback from the buyer, ensuring you are happy with your goods and that your transaction will remain private. Please do not use the feedback system to contact us. If you have any problems after you have received your goods please contact us using the eBay messaging system before leaving negative feedback, as we are hear to help as much as we possibly can and if possible will rectify any problems.
No further assistance will be given to any buyer leaving neutral or negative feedback without giving us the opportunity to rectify any problems.