We seek 100% customer satisfaction. For this reason, we will try
to do our best to solve any problem that you may have with your purchase. We
will make every attempt possible to resolve the issue if we made a mistake (It
happens). Please do not assume a mistake is intentional. Let us know if our
service could be better! You are welcomed to contact us via the Ebay email system in order
to discuss your case prior deciding to return.
In
the unfortunate case you feel that your purchase does not match our
description, please contact us immediately for assistance. We’ll assist you
promptly. For a smooth return process, please consider starting a return
process, instead of opening the case. We will be happy to accept returns within 14 days of delivery
under these following guidelines: - We accept only USPS as return carrier.
- All returned merchandise must be in original condition, and must
include the original factory box (UPC bar codes and serial numbers must be
intact) and factory packaging (e.g. foam, plastic, wrappings, etc.),
peripherals (e.g. battery, charger, cords, straps, etc.), included warranty
cards (without markings), and all instruction booklets and paperwork.
- A 20% restocking fee will be applied to any OPENED merchandise
that is not defective.
- We do not accept returns for items listed as “New” or “Like New”
after 14 days from the delivery; when you receive the item, it is your
responsibility to check how to activate warranty with the manufacturer.
- Cost of shipping is non-refundable for returns. We will
deduct our shipping cost from the refund, even if the merchandise is listed as
“Free Shipping”.
- Shipping cost will be exceptionally refunded only in the
unfortunate case we have shipped you the wrong product. In this case you will
receive instructions for the return shipping and we will cover you the cost.
- You will be responsible for making sure that the package is
returned to us safely. We do not hold responsibility for lost or
damage items in return transit.
- Provide correct tracking information. We will refund you as soon
as we receive the item.
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