Welcome to DGADGET Store | We’re proud to bring you all your favourite latest electronic gadgets all at competitive prices. Although some of our prices are not the lowest on the internet, but we can assure you, we will never be bitten when it comes to services. Our category includes ultra-fast book | Laptops | Netbooks | Tablets | Desktop computers | TV's | Mobile phones, Accessories and many more. We highly regard and professionally handle all orders that are submitted to us, this reinforces our commitment to all our customers.

Our ethos here at DGADGET isn't to sell you a product alone but to ensure that your satisfaction is attained. Why don't you have a taste of our exceptional services by placing your order with us today!

What our customers say
We strongly believe that our actions speak louder than words, and unlike some of our competitors, we stand by our desire to be the best online technology company in the UK, and to provide the best after sales service. With well over a quarter of a million laptops sold to date, we certainly know how best to get the best possible prices and provide the best possible after sales support. Don’t take our word for it, have a look at some of our customer reviews below, handled by the independent Review Centre where we were awarded one of the best in the Top Online Computer Shops field.

By Phone
Here at DGADGET we’re always on hand to assist with your queries whether it’s regarding a product you’ve already bought from us, or if you simply need some advice regarding a product you’ve seen on our website.

Our friendly and highly specialized sales team are on hand to answer any questions you may have so please feel free to call us.

Pre Sales Support: 08435 23 56 22

Please note that for security reasons we cannot take orders over the phone.

Opening Times:
Mon. - Friday 10am - 5pm (Closed weekends and Bank Holidays)

By Email
We appreciate that life can often get in the way and that sometimes it’s easier and more convenient to tap out an email rather than making a call. Although we always advise calling us so that our sales team can quickly help you with any queries you may have, we can also provide detailed assistance via email. Please feel free to send us an email and we’ll aim to answer any queries you have within 1-2 working day – often quicker than this.
sales@dgadget.co.uk

By Post
DGADGET
6 Orion Drive
Bilborough
Nottingham
NG8 4EJ

Monday – Friday - We process Orders upto 5.00pm. If you require next working day delivery please place your order before 5pm and select “Next Working Day” during the checkout process.
Saturday Delivery - If you are ordering before 5.00pm Friday then Saturday Delivery is available (additional charges apply), *Sometimes in extreme circumstances Saturday delivery is not possible. We advise ordering before 4pm Thursday to avoid disappointment.

Deliveries can take place from 8am till 6pm, and Next Day delivery excludes weekends and bank Holidays. If you have requested Pre Delivery Inspection or product that requires a memory upgrade your order could be delayed and Next Day Delivery means that your order will be despatched on a premium delivery service when your configuration has been completed.
Please inspect your items upon delivery and refuse any damaged goods. If you are unable to check, please sign for your goods as unchecked.

Delivery Prices

£9.95	Next Working Day (UK Mainland Only, not North Scotland
£7.95	Within 4 Working Days (UK Mainland Only, not North Scotland)
£3.95	Within 2 Working Days (UK Mainland Only, not North Scotland) on products with this logo:
£0.00	Within 5 Working Days (UK Mainland Only, not North Scotland) on products with this logo:
£24.99	Saturday Delivery* - (UK Mainland Only, not North Scotland)
£9.99	Saturday Delivery* - (UK Mainland Only, not North Scotland) on products with this logo:
£9.95	Non UK Mainland & North Scotland - 2-4 Days (North Scotland, Northern Ireland, Ireland, Isle of Man etc.)
£0.00	Collect + - Pick up from over 5,000 local stores within 72 hours. on products with this logo: We only process orders Monday - Friday up until 5pm (Excluding Bank Holidays) *Sometimes in extreme circumstances Saturday delivery is not possible. We advise ordering before 4pm Thursday to avoid disappointment.

Do you ship outside of the United Kingdom?
Yes, we only ship worldwide. But prices varies therefore, we advice you contact us before placing your order.

Which courier is used for sending parcels?
In the vast majority of cases, we use a courier called ‘DPD’. Should you need to contact them regarding any delivery enquiries, please contact them by phone on 08459 300100, or by visiting www.dpd.co.uk.

Why can’t I track my order?
Under certain conditions, you will not be able to track your parcel, in these instances, please allow until 5.30PM on the date for due delivery – usually the next working day from placing the order– if your delivery has still not arrived when expected, please contact us.

Why has only part of my order arrived?
Sometimes orders are part shipped if they are coming from different warehouses so you may have part of your order arrive later on in the day via a different courier.

Where is my order?
Once your order has been dispatched, we’ll send you a confirmation email which will indicate when you should expect to receive your item. Where possible, we’ll provide you with tracking details also so you can see the progress of your delivery.

What do I do if I am missing an item from my delivery?
All missing items must be reported within 48 hours. If you have discovered you are missing an item please contact the sales team.

It is past the day that my item was due for delivery, where is it?
The vast majority of orders we send out will arrive within the time scale selected during your order. If your item was due to arrive on a certain day and did not please contact us so we are able to look in to this.

I have only received part of my order, where is the rest?
Sometimes we ship items in separate deliveries to ensure deliveries are made on time. Usually the orders are dispatched so that they will be delivered on the same day. If you haven’t received an item, please get in touch so that we may investigate.

I have missed my delivery what shall I do?
If you have missed your delivery and have your consignment number you are able to visit the courier’s website to rearrange delivery. If you do not have the consignment number please contact us via email at sales@dgadget.co.uk

Can the courier leave my delivery with a neighbour?
For security reasons, our couriers are instructed not to leave parcels with neighbours or unattended. If you are unable to accept delivery personally, you may be able to utilize our new Collect+ service.

Billing
What payment methods do you accept?
We make every effort to ensure our transaction process is safe and that your personal information is secure. Payment can be made from a verify PayPal account
• PayPal (confirmed PayPal addresses only)

When do we take payment for the order?
We request authorization for payment as soon as you submit your card details. Payment will be processed by PayPal.

Can I place an order over the phone?
Our helpful sales team are able to provide you with any pre-sales or technical information. Unfortunately we aren’t able to take your order or payment details over the phone.
I have cancelled my order how long does it take for the payment to be returned?
It can take up to 7 working days for your payment to be refunded (Not including weekends or bank holidays).

Why has my PayPal payment been refunded?
Your PayPal payment will usually only be refunded if you have provided us with an unconfirmed address.
What does PayPal confirmed mean and why do you only accept payments via PayPal this way?
Although the vast majority of unconfirmed addresses are not fraudulent, PayPal offers confirmed addresses as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft. In order to maintain security, we can only ship to confirmed addresses when using PayPal. You can however ship to alternate delivery addresses when using a debit/credit card.

What time do you process orders until?
We process orders from Monday to Friday up until 5pm (Excluding Bank Holidays).

Ordering
Can you make alterations to my laptop configuration before dispatch?
We currently offer some choices when it comes to picking your ideal laptop. We are able to change the operating system, RAM, and general software configuration prior to dispatch but these can be model specific. We would advise contacting the sales team for more information. Alternatively, have a look at our range of custom built laptops to tailor your laptop to your uses.

Can I trade in my old laptop/computer?
Unfortunately this isn’t a service we offer currently.

How long will a custom built laptop take to be built and delivered?
We currently expect your new custom built laptop to be built, tested, and delivered to you within 2 weeks.

Can I order online and collect from your Nottingham collection point?
We do not offer collections, but this can sometimes be made strictly by appointment only.

I have received an email informing me of an issue with my order, what does this mean?
This can be caused by a number of different issues with an order, whilst we do try to dispatch orders as quickly as possible, we advise following the instructions given in the email.

How can I amend/cancel an order?
If you change your mind about an order, or would like to cancel an existing order, please contact our sales team on 08435235622

We are sure you will be pleased with your purchase from DGADGET However; unfortunately there may be occasions when you will need to return items to us.

Non Receipt of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.

Returns using your own method of delivery
If you elect to return the defective product to us using your own method of delivery, we will refund up to £3.50 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

Products Damaged in Transit
If your product is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Products Dead On Arrival
If your item(s) are faulty on arrival, please advise us as such within the DOA period of the unit as outlined below. On most occasions if you call the manufacturer they will run diagnostic checks with you to confirm that the unit is DOA and that it is not a software issue you are experiencing. If your unit is confirmed to be DOA by the manufacturer please ask them for the DOA code. DOA code requirement is also outlined below:

ONLY APPLIES TO BRAND NEW LAPTOPS

Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.

Products Faulty Within The Warranty Period
If unfortunately your item(s) become faulty outside of the units DOA period, but is still within the warranty period of the unit, the manufacturer of the goods will undertake the repair of the unit on our behalf. For the quickest solution please contact the manufacturer (Our designated repair centre) first in the event of any issues:

Pixel Faults for LCD Screens
Our displays adhere to ISO 13406-2.

Open Box/Graded/Ex Display Products
All warranty for Open Box/Graded/Ex Display products is covered under a return to base warranty by DGAGDET. Warranty varies depending on grade, our standard warranty period currently is 6 months.

If You Change Your Mind (DSR)
You may cancel the contract under the Distance Selling Regulations by notifying us in writing, no later than 7 working days after we deliver the goods that you are cancelling the contract for.

You may not cancel your contract with us under the Distance Selling Regulations where any computer software has been unsealed by you. We will not accept the return of software where the cellophane on software has been opened or software has been installed. Unless the software is part of a package (e.g. the software is included by the manufacturer in the box of a PC and the PC is faulty).

The item must not be used and must be 'as new' when returned to us. If the item does not include the original packaging a charge may be made. We reserve the right to make a minimum charge of £50 to restore a used computer back to factory default settings. Please note you cannot return a used computer to us under the Distance Selling Regulations.

Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that Box Limited receives the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Box Limited will have a right of action against you to withhold a refund. If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.Please note: Distance Selling Regulations do not apply to businesses or Trade sales.

How To Organise A Return

How to package items to return to us
Shipping with original Manufacturer’s Packaging
Original packaging is usually designed to ship the product once, not multiple times. Reuse can weaken the packaging and place the inside product at risk. Over boxing provides extra integrity for the weakened original manufacturer’s packaging.
Inspect the original packaging to ensure that the cushioning material and box are intact and unbroken. Make any repairs with pressure-sensitive adhesive plastic tape that is at least 2” wide. Pack the product using all the original packaging components.
Place outer carton into a black polythene bag so as to conceal the identity of the item you are returning, and place shipping label on the outside of this bag once taped up securely.

Shipping without original Manufacturer’s Packaging.
Wrap the computer or peripheral with at least 3” to 4” of air-cellular cushioning material such as bubble wrap.
Place the wrapped item inside a sturdy outer box. Accessories that are wrapped in appropriate amounts of cushioning can also be placed in any open spaces of the box.
Fill all spaces with additional cushioning so that the wrapped item fits tightly inside the box.
Close and seal both the top and bottom of the box with 3 strips of pressure-sensitive plastic tape that is at least 2” wide.
Tape all seams or flaps.
Place outer carton into a black polythene bag so as to conceal the identity of the item you are returning, and place shipping label on the outside of this bag once taped up securely.