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We ship within 12- 24 hours of payment. Almost items ordered before 1:00 PM PST will be shipped the same day (except weekend). For customers using e-check, we will ship after the payment is clear.
Combine shipping:
Please contact us to get combine shipping cost before purchasing. WE ALWAYS SHIP ACTUAL COST THAT WILL BE SHOWED ON LABEL.
Buyers are responsible for import tax, duties or any charge in your home countries.
Shipping methods & estimated delivery time by USPS:
Domestic Estimated Delivery Time:
1. First Class International (3-4 business days): Have tracking number.
2. Priority (2-3 business days): Have tracking number.
3. Express Mail International (1-2 business days): Have tracking number.
Please noted that delivery time is estimated by USPS. We (Dana Kids) do not guarantee delivery time.
International Estimated Delivery Time:
1. First Class International (10-15 business days, but vary depends on countries): There is no tracking number and no insurance.
2. Registered Mail (10-15 business days): have tracking number, no insurance.
3. Priority International (7-10 business days): have tracking number. Insurance is automatically covered up to certain amount, depends on the weight of package.
4. Express Mail International (3-5 business days): Have tracking number. Insurance is automatically covered up to certain amount, depends on the weight of package.
Please noted that delivery time is estimated by USPS. It also depends on custom duty in each country. In our experience, it takes long time in custom duty in Germany and Austria (sometimes the package is hold 2-4 weeks).
There is no guaranteed delivery date by USPS except Express Mail, but only for some countries.
We (Dana Kids) do not guarantee delivery time.
Any question about shipping, please contact us BEFORE purchasing. Thank you.
Return:
If for any reason you are not satisfied with your Dana Kids purchase within the first 7 business days after receiving it, you may return it.
1. Returning is expensive because customer will responsible for all shipping cost. If you concern about the SIZE, please contact us before purchasing. Size chart guide is only for your reference.
We will NOT refund any shipping cost although it is not fit for your baby / kids (including free shipping items, more information, please read number 8 and 9 below).
2. Please noted that all Mud Pie items were packed and sealed. If you need to return, please don't open the bag. Opened bags are not accepted to return.
3. Returned merchandise will only be accepted in its original conditions. Products are unwashed, unworn, unused.
4. All tags are still attached. Dana Kids does not accept merchandise with missing tags.
5. For international orders, all applicable duties or taxes are to be paid buy the customers.
6. Customers will be responsible for ALL shipping costs.
7. Shipping costs are not refundable.
8. Upon receipt and acceptance of returned items, Dana Kids will credit the customer's account for the amount paid on for returned items. Actual shipping cost will be deducted, no exception, including free shipping items.
9. Our listing prices are covered a part or entire of shipping cost, therefore, we only refund the amount paid on for returned items AFTER WE DEDUCTED ACTUAL SHIPPING COST.
For example: For free shipping items or items we charge only $1.00 of shipping, but actual shipping cost is $2.00, we will deduct $2.00.
10. Customer should contact Dana Kids before returning items by send us message through ebay.
Attention: All baby accessories must be used under adult’s supervision.
ALL OUR PRODUCTS COME FROM SMOKE FREE ENVIRONMENT.
If you are happy with your purchasing at Dana Kids, please give us a feedback. We will do the same.
If there is any issue, please contact us before leaving feedback. We are willing to resolve any problem.
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