We are an eco-friendly company, we use reusable packing to do our bit for the environment
and do not make a profit on P&P. 
We aim to dispatch your order within 1-2 working days, if purchase is made Friday the earliest
dispatch will be the following Monday. 
We use Royal Mail & Courier Services to dispatch your orders. 
We will use the best suited dispatch method based on the product size, weight and dimensions 
to ensure your order is delivered safe & secure.
The standard estimated delivery time is 2-5 days, this excludes Weekends & Bank Holidays.

Delayed/Lost Parcels
We have noticed on some occasions, delivery has been attempted while no one is at home, the 
parcel is taken back to the local depot and no calling card left at the delivery address to notify 
the customer or parcels are left with the neighbour or secure designated location

Postage Charges

UK Mainland – We Offer FREE UK Mainland delivery.

Off UK Mainland – Add £15.00 Surcharges

A surcharge may be levied to cover carriage to these areas.

Due to additional charges imposed by couriers for deliveries to Scottish Highlands, Off-Shore Islands and Northern Ireland.

Scottish Mainland -(IV1-36, IV40-49, IV51-56, KW1-3, KW5-17, PA21-40, PH17-26, PH30-40, PH49-50 - Add £15.00 Surcharge

Scottish Islands - (HS, KA27-28, KW15, KW17, PA20-49, PA60-78, PH41-44, ZE, ZW1-3 - Add £15.00 Surcharge

BFPO codes and Channel Islands please email first for quote.

EXPEDITED FASTER DELIVERY OPTION ALSO AVAILABLE FOR UK MAINLAND!!
We also ship to the following destinations:
Countries
Belgium, France, Luxembourg, Germany, Netherlands, Monaco, Denmark;
Add £15 Surcharge
Countries
Italy, Spain, Greece, Portugal;
Add £34.99 Surcharge

Countries
Austria, Switzerland, Finland, Hungary, Lithuania, Norway, Poland, San Marino,
Slovakia, Sweden, Czech Republic;
Add £34.99 Surcharge

We are sure you will be pleased with your purchase from our eBay Store.

However, unfortunately there may be occasions when you will need to return items back to us.

Items Damaged in Transit:

If your item is damaged in transit, we ask that you report it to us within 48 hours.

If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly.

The items should be returned in there original packaging complete with all parts and documentation. 

Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
  
Our company policy is for all customers to give full co-operation to us regards to returns as we will need accurate details of item being returned as this may cause delays in processing your request and may in some cases refuse the item to be returned or refused to process your returns.

Please note purchasing from us means you are happy to abide by our terms and conditions and you agree with our returns policy. 

We would like to take this opportunity to assure you that customer satisfaction is our number one priority and will always do our best to satisfy our customers.

Most things we sell are covered by our 30-day money-back guarantee from your purchase date

Please contact us, if you wish to return the items to obtain a returns authorisation number and returns instructions.

PLEASE REFER TO OUR FULL TERMS AND CONDITIONS OF SALE

Your FEEDBACK is very important to us!!

We strive to offer a 5 out of 5 star service

We pride ourselves on offering to our customers, unrivalled customer care at all times and we are proud to maintain permanent credibility with our customers and provide 100% customer satisfaction.

If you are not 100% happy please get in touch: Via eBay Messages or call: 0141 556 5849

In any situation you consider leaving us neutral or negative feedback, we appreciate if you contact us and give us the opportunity to solve any problem you may have. This also gives us opportunity to improve our service to our customers.

Please note leaving negative feedback or opening dispute is not a solution which will add to delay to process your enquiry / returns / refunds because once case go to Resolution Centre we have to reply through eBay / PayPal Resolution Centre.

The Feedback system is designed to reflect the service given by the seller not to reflect product.

All our products on Buy-It Now and Bids are Brand New unless specified.  We cannot be held responsible for manufacturing fault, but we will be happy to replace the faulty item or  issue a refund, provided that, it has been reported to our customer care team within 48 hours of accepting  the shipment.

All our products pictures are used for illustrative purposes only, they may differ in the colour and  packaging. 

We try our best to produce identical pictures for listing, but sometimes manufacturers constantly update the look and specifications of the product and it might not be possible to update the  listing on our website accordingly for some period. 

We will try to indicate the difference on our listings  wherever it is applicable.

Please be aware, we would not compromise on the quality of the product you receive we'll always send  the latest product to our customers. 

All our products are usually covered with return to base warranty  please feel free to contact us and we will be happy to serve you with the options available.

PLEASE REFER TO OUR FULL TERMS AND CONDITIONS OF SALE

We are a genuine UK based retail outlet offering quality items at low prices than the high street.
 
Home Furniture Online is United Kingdom based company and is a trading name of a Registered Limited Company.  

We have an established retail outlet that continues to grow from strength to strength. 

We specialise in Flat-pack Furniture, Home Furnishings, Housewares Products, Bathroom Accessories, Kitchen Accessories, Gardening , Outdoors, Electrical Products, Kids Room Furniture, Toys and Games and a lot more..... 

We are always adding new lines to our stock. 

We are sure you will be pleased with your purchase from our eBay Store

http://stores.ebay.co.uk/Home-Furniture-Online

All items are checked and  sent extremely well packed to avoid any transportation damages. 

We pride ourselves on offering to our  customers unrivalled customer care at all times.

Our dedicated customer care team can be contacted on 0141 556 5849 

You can also email us via eBay link "ask seller a question". 

We aim to respond to all received enquiry within 24 working hours. 

This may vary in busy  times, however for a quicker response please contact us at the above phone number and our dedicated team will be happy to help.

We are open 5 days a week Monday - Friday  10.00am - 6.00pm