A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.
Note: You are not required to accept returns beyond the return window, but if you do, you may charge a restocking fee following the guidelines outlined in the table below.
| Return request | Restocking fee |
| The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. | Yes. Up to 20% of item's price. |
| The buyer returns an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from the buyer to the seller. | Yes. Up to 20% of item's price. |
| The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier. | No. The seller pays for return shipping, but may file a claim with the carrier or insurance company, if insurance was purchased. |
| The buyer receives damaged or defective item. | No. The seller can file a claim with the carrier or insurance company, if insurance was purchased. |
| The buyer changes their mind* about a purchase and returns a non-media item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. | Yes. Up to 50% of item's price. |
| The buyer returns a book within the return window with obvious signs of use. | Yes. Up to 50% of item's price. |
| The buyer returns a CD, DVD, VHS tape, software, video games, cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap). | Yes. Up to 50% of item's price. |
| The buyer returns an item they received materially different from what they ordered. | No. |
| Any other reason not listed here. | Refer to About Our Return Policies. |
*The customer returns the item for one of the following reasons: