We accept payments through PayPal - This is the securest, fastest, easiest option!

SHIPPING:

All orders received are dispatched within 24hours, on all business working days. We have a fast dispatching warehouse that makes it possible for us to dispatch orders placed before 1pm that very same day.

Royal Mail is our standard courier. Orders sent with second class post have an approximate delivery time of between 3 and 5 days. As with all standard mail unfortunately delays can occur. If in the rare case you feel as though you have been waiting a while for your order to arrive please contact our customer service team where they can direct you from there.

We offer an express next day delivery service with royal mail; this is charged at an additional cost which is quoted on the individual listings. This service is limited to the majority of mainland UK addresses and excludes the Highlands & Islands as well as Northern Ireland.

Currently we only ship within the UK.

FAQ:

Q: What happens if I have received an item but I have changed my mind or it is just not suitable?

A: You are welcome to return any item to us if you are not satisfied with it. Please include your eBay username, along with your order details and the reason for the return. We will refund you the amount you paid for the item and the initial postage paid, however you will have to cover the costs of the return postage.

Q: Do I have to pay for the returns postage for an item which I have received which is incorrect / faulty?

A: Firstly we apologies if you are in the rare situation where you have received either the incorrect or faulty item, we will of course resolve this in a quick manner. Please contact us through the eBay messaging service where our customer service team will be happy to help. We will happily send a FREE RETURNS LABEL to get the item back and send a replacement out to you. I am afraid we can't reimburse you with the returns postage costs.

Q: How do I know when my order will arrive?

A: Before contacting we please check your confirmation email for details on dispatch.

All items should arrive within approximately 5 days of being dispatched. However, this is only an estimate (unless paid extra for express service) and items can take longer to arrive if Royal Mail incurs delays, we recommend that you wait 10 working days until you contact us regarding this.

Q: What do I do if my order hasn't arrived?

A: If your order has not arrived within the approximate delivery date, please check at your local sorting office. We find that a high amount of undelivered order go here, even though it is Royal Mails procedure to leave calling cards this isn't always the case. Please let us know how you get along, if you have no joy please contact us through the eBay messaging system where we can happily help.

RETURN AND REFUNDS:

We offer 14 day money back guarantee for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging. The buyer will be responsible for all return postage costs for the return.

For items which are faulty or wrong item received, please notify us within 14 days by e-mail through EBay only. We will send you pre-paid return envelope so you can return it back to us. Upon receiving we will either re-send you your purchase item or give you a full refund.

When returning an item please put a note with the fault or the reason for return and your EBay order ID and telephone number to ensure your return is handled as quickly as possible.

Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 14 working days after the day you receive the item. Find out more about your rights as a buyer and exceptions

CONTACT US:

For all enquiries regarding orders or product information, please contact us through the eBay messaging service where our team will happily help. You will receive a reply within 24 hours on all business working days.

Our office hours are:                                                                                                                                         Thanks for buying with us

Monday to Friday

7:00 AM to 06:30 PM

: adi_addy_ads@yahoo.com