Pack list
If nobody is at address at the time of delivery, the courier may attempt to deliver to a neighbour, where a calling card will be left advising the details of delivery.
Please note that you must contact us via eBay message in the first instance of non-receipt of your order. We will be unable to assist if contacted after 14 working days of the order being placed.
Unfortunately we are unable to make changes to orders once they have been placed and therefore please ensure all details are correct. Items such as tennis tables and gym equipment require a two man delivery. Two man delivery takes 10 working days and the courier will call the customer to arrange delivery the day before.
We do our best to ensure all of our customers enjoy a happy shopping experience with Kokonor, however occasionally you may need to return an item. You will find full returns instructions on the invoice which we send out with your order. Please fill out the necessary details at the bottom of your invoice clearly stating the reason for return and whether you require a refund or exchange.
You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full, however the delivery costs originally paid are non-refundable unless your entire order is cancelled within seven (7) working days of receipt of goods. You will be responsible for the cost of returning the goods to us.
If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you gave written notice of cancellation.
To cancel an order you must return the goods to us immediately. We try hard to accept all returns, returns don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsellable condition, we may have to send it back to you. The goods are returned at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
Please return all goods to:
Andy Chan
19 Rowallen Parade,
Green Lane,
Dagenham,
RM8 1XU
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Search Shop Category Contact US | TV Mobile Floor Stand Mounting Bracket 32''-65'' LED/LCD TV Shelf with Wheels
If nobody is at address at the time of delivery, the courier may attempt to deliver to a neighbour, where a calling card will be left advising the details of delivery.
Please note that you must contact us via eBay message in the first instance of non-receipt of your order. We will be unable to assist if contacted after 14 working days of the order being placed.
Unfortunately we are unable to make changes to orders once they have been placed and therefore please ensure all details are correct. Items such as tennis tables and gym equipment require a two man delivery. Two man delivery takes 10 working days and the courier will call the customer to arrange delivery the day before. We do our best to ensure all of our customers enjoy a happy shopping experience with Kokonor, however occasionally you may need to return an item. You will find full returns instructions on the invoice which we send out with your order. Please fill out the necessary details at the bottom of your invoice clearly stating the reason for return and whether you require a refund or exchange.
You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full, however the delivery costs originally paid are non-refundable unless your entire order is cancelled within seven (7) working days of receipt of goods. You will be responsible for the cost of returning the goods to us.
If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you gave written notice of cancellation.
To cancel an order you must return the goods to us immediately. We try hard to accept all returns, returns don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsellable condition, we may have to send it back to you. The goods are returned at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
Please return all goods to: Andy Chan 19 Rowallen Parade, Green Lane, Dagenham, RM8 1XU Copyright of Kokonor. All right reserved. |