UK POSTAGE
My aim is to dispatch all order placed within 24 hours during the week.
INTERNATIONAL POSTAGE
All postage charges are clearly stated with options for standard & international signed for available. Items posted standard post usually arrive within 10 working days but can be as long as 30 days. All items posted standard will not be classed as lost until 30 days from date of dispatch. If this is unacceptable please use the international signed for option and I will be able to provide you with a tracking number.
LOST IN TRANSIT
Unfortunately Royal Mail sometimes loses envelopes in the post. After 7 days (30 days international) I will replace your item or give you a full refund. Please be patient and appreciate this will cost me whatever you have ordered plus post & packaging, it costs me money for their mistakes. Please reflect this in feedback.
Mistakes happen, if you feel I have made a mistake with your order please contact me prior to leaving feedback and I will do my best to sort it out or give you your money back. I try to please 100% of my customers to maintain my feedback.
Thank you for reading this and enjoy your product.
TERMS
To be covered by PayPal's Seller Protection Policy I can only dispatch items to your registered eBay address. This is the address you select when completing the eBay checkout process. To have an item sent to an alternative address you must add the address to your eBay account prior to purchasing the item.
Please ensure that you inspect your purchase thoroughly upon delivery. If your item is damaged or defective you must notify me within 24 hours. Where possible I will arrange for a replacement to be sent. If the sending of a replacement is not possible I will offer an immediate refund.
RETURNS
If you are not 100% satisfied with your item I will gladly accept it back for a full refund provided your initial request to return the item is within 14 days from the date of receipt. If your initial request to return the item is after 14 days from the date of receipt unfortunately I will be unable to accept the return request.
All returns must be received in perfect re-saleable condition in order for refunds to be granted. If the item you return does not arrive in perfect re-saleable condition I cannot offer any refund.
In order to begin the eBay returns process please view your 'Won' items in My eBay. Locate the item that you have purchased from me and then click on the down arrow on the right hand side. Click on the 'Return this item' option. Please fill out all the necessary information on this page and also give as much additional information as possible as to why you wish to return this item.
Once your item has been returned to me your refund will be processed within 24 hours.
On 22-Jun-16 at 14:45:10 BST, seller added the following information: