How much does delivery cost and how long will it take?
Most of our listings have free delivery to UK mainland addresses and use our standard 1-3 day delivery service. Please note that we do not dispatch orders on weekends or UK public holidays.
All orders are processed on working weekdays (Monday-Friday)
If you order after 1pm on Friday your order will not be processed and dispatched until Monday.
The daily cut off time is 2pm UK time.
Which delivery companies do you use?
The delivery company that we use will depend on the size, weight and value of your order and the address to which you are having it delivered.
The majority of items are sent using Royal Mail, but depending on weight and size of the order a range of couriers are also used.
Royal Mail deliveries
The tracking available for your order will depend on the Royal Mail service being used to deliver your parcel. If you have not received your parcel after 14 working days after dispatch then please contact us to follow up the order with Royal Mail. Royal Mail will not accept the item as lost until 14 working days have passed.
Where do you deliver to?
We currently deliver to mainland UK addresses including addresses in (Northern Ireland, Highlands and Islands) and we also accept orders to PO Box, BFPO addresses.
We also ship most items to worldwide addresses. Please see below for more information regarding delivery times.
International Delivery
Most items are sent via Royal Mail International delivery services which also use the local postal service of the destination country.
Delivery times are estimates only. Please find information regarding estimated delivery times below:
Europe (EU) 3-5 working days
Europe (Non EU) 3-7 working days
Rest of the world 1-3 weeks
All local import duties and taxes are the responsibly of the buyer.
Can I upgrade to a faster delivery service?
We offer free UK delivery on most of our items which usually are delivered in 1-3 working days.
If you need the item quicker than we offer Royal Mail Special Delivery (before 1pm) delivery or 24 hour next day courier (depending on the size and weight of the item) for an small additional fee.
What happens if I'm not at home to accept delivery?
If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted.
To re-arrange delivery or arrange to collect the parcel please follow the instructions on the card.
Royal Mail hold items for 18 calendar days before returning them to their sender (UK only) - any Redelivery date must be within 18 calendar days of the first delivery attempt.
48 working hours notice is required for a Redelivery (this will be the earliest date selectable online) – if your item is due to be returned prior to this point you will need to collect it from the address shown on the ‘Something for you’ card.
For security reasons, Special Delivery items and international items which require a signature cannot be redelivered to another address.
Need more help?
If you can't find the answer to your question above, please contact us via the eBay message system and we'll get back to you as soon as possible with a response.