We are located in Amesbury, Wiltshire and welcome customer collections by prior appointment. We are 100% UK based, hold our own stock and ship all items from our own UK warehouse. Rarely (and in exceptional/unusual circumstances) we may ship items direct from our UK suppliers - in order to ensure that your delivery date is met.

We use UPS, TNT, DPD and Royal Mail as our carrier services. We have daily carrier collections which are made between 4 and 8pm. All orders placed prior to 3pm (and offered as a same day despatch item) are normally fulfilled same day. Orders made after this time (and before 7pm) can also normally be fulfilled same day, however if your order is urgent and you are ordering after 3pm then please contact our offices first to obtain a priority despatch.

Generally we send all items via the advertised service, however due to varying rules on weight and area restrictions; we reserve the right to upgrade the carrier from Royal Mail to DPD/TNT/UPS Courier at our discretion. Please note that Isle Of Wight, Channel Islands, Sterling, Scottish Highlands, Northern Ireland, Cumbria (and other remote/out of area postcodes) may be subject to a shipping surcharge on courier items. If you live in these areas, or are unsure, then please contact us prior to buying.

Please note that we are unable to accept responsibility for delays incurred by our carriers, although we will always do everything we can to help. We are only able to offer replacements or refunds for lost/damage items where the intended receipient (and/or buyer) has fully co-operated and provided the necessary information for a claim to be pursued with the responsible carrier.

We send ALL items via either a recorded/tracked delivery service, or via a proof of postage certificate. Please note that all import duties and customs charges are the full and sole responsibility of the buyer.

You can pay us via PayPal - or with Credit/Debit card over the phone. You can also send us a cheque, postal order or even pay in person with cash. Our contact number is 01980 347001 and our address is 'Damsu Ltd, Lime Tree, Flower Lane, Amesbury, Wilts, SP4 7HE'. We welcome quotation enquiries from resellers, or those looking to make a bulk purchase.

Please note that all import duties and customs charges are the full and sole responsibility of the buyer - and we accept no responsibility or liability for such charges. Items returned to us as a result of any duties or import/customs charges [not being paid] will be refunded, but with their associated delivery costs (and any other seller costs incurred) deducted.

Problems are rare when dealing with us, however if you are not totally satisfied with your item then please do contact us (prior to leaving any feedback) and we will do our best to resolve any issues. We will accept any return within 14 days where all packaging is intact and where the item has only been opened for the purposes of assessment. If your item is faulty then we will always offer a free of charge replacement. Please note that items sent back outside of the 14 day returns period (or inside of this period where unreasonable use, damage or missing packaging is present) may not be refunded and a standard return delivery delivery charge of £5.99 will apply. All return delivery charges must be paid prior to an item being returned.

Please note that it is intially the buyers responsibility (at their own cost) to ensure the safe return of items to us, prior to any refund being made or replacement sent. We always recommend that items are returned in suitable packing and sent via a tracked service, or with proof of postage.

All returns MUST be sent with a valid returns reference, which can be obtained from us via calling our offices, emailing us or contacting us via eBay message. Items returned without a valid returns reference can not be processed and may be refused.

Please note that all import duties and customs charges are the full and sole responsibility of the buyer - and we accept no responsibility or liability for such charges - items returned to us as a result of any duties or import/custom charges not being will be refunded, but with their associated delivery (and any other incurred surcharge fees) deducted.

For full terms and conditions please see the window below. We will not ever share your information with any outside party, except where required to do so by law enforcement agencies or during the course of an internal investigation. Please note that we reserve the right to send you periodic updates on your order. We may invite you to receive periodic updates on our latest offers, which you may opt out of at anytime.

Please note that all import duties and customs charges are the full and sole responsibility of the buyer - and we accept no responsibility or liability for such charges. Items returned to us as a result of any duties or import/custom charges not being paid will be refunded, but with their associated delivery (and any other applicable surcharges) deducted.

Our business is registered a limited company in England & Wales - and therefore operates in accordance with our local law and legislation, as well as our in-country eBay policy. All terms for international orders are offered on this basis.