1. We are Australian seller. All items are ready to be dispatched within 1-2 business days (weekend and public holidays are not included) after the payment is completed from our Sydney warehouse.
2. We use Australia couriers to send all the items. And item will simply arrive within 1-6 business days after it is dispatched.
3. No need to take risk to buy from oversea. If you buy from oversea sellers, you will need to pay a huge cost to send the item back for warranty. And wait more than a month to receive the item back.
4. Buyers must pay the shipping and handling fees as specified in this listing. Optional transit insurance is also available at checkout.
5. Shipping and handling fees are non-negotiable. Any applicable combined shipping discounts will be applied at checkout.
6. Our courier only delivers during business hours Monday to Friday. Please nominate a shipping address which will allow you to sign for your parcel during these times (consider your work address). PO Boxes are not acceptable as it has no signature of delivery.
7. Tracking numbers are provided to the buyer at time of dispatch.
8. Providing the product is in stock, items will be shipped within 24 hours of receiving cleared payment.
9. Once your item has been dispatched, please ensure someone is available at your nominated shipping address for the following two business days to sign for the delivery. Expect lengthy delays if no one is at the nominated address to sign for the delivery.
Warranty
1. All the brand new products come under manufacturer warranty. And all the Australian products have 2 year manufacturer warranty under Australian consumer law. You have to contact manufacturer customer care centre to claim your warranty.
2. For Used Products, We offer 3 months warranty on most of products (conditions apply) used for private household use from the date of shipment (3 months commercial use). If a defect arises and a valid claim is received by us, our may, at its option, repair the product or replace the product.
3. We will replace your item if it is found to be Dead on Arrival (DoA) within 7 days from the date of dispatch. Any DoAs must be contact/return to us within 7 days. For assistance with warranty and returns please message us on eBay first.
4. Prior to returning any item, must contact our Customer Service Department. All other relevant information will be sent to you at this time.
5. If an item needs to be returned for warranty after the 30-day period from the date of dispatch, postage for both ways will be at the buyer expense.
6. You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.
7. All accessories and bonus gift are not covered by warranty. e.g Battery, earphone, cable, carry bag etc.
8. Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by our Store to provide service (not including standard periodic maintenance).
Terms of Sale Feedback
1. We suggest our buyers to leave their feedback after their items are received.
2. When we receive payment from a buyer, we will leave a positive feedback to the buyer on the same day.
3. Please contact us first to fix the problem before leaving a negative feedback (Negative Feedback cannot solve any problem).
