- We accept PAYPAL payment, Paypal allows buyers to easily make payments using most major credit cards and most bank accounts. All other payment method, Please contact us first to find out.
- Payment is required on all items within 4 days after sale. Item will not ship until payment has been made and cleared. Please DO NOT click to buy it now if you are not positive that you will be paying. Unfortunately, we will have to report non-paying buyers to Ebay and you will lose your buying previlage from Ebay.
- Please note that we charge the current State Tax rate for California Resident!!!
Domestic Shipping
- All Domestic packages are shipped via USPS First Class Mail or Priority Mail Service. $9.90US Shipping COST ONLY applies to the 48 Continental US states.
- Alaska, Hawaii, Puerto Rico, APO/FPO and all NON-US destinations are excluded and there will be a surcharges of $15.00 US.
- Please note that during the holiday season shipping transit time may take longer than normal, and we have no control on shipping transit time.
International Shipping
- All International packages are Shipped Via USPS International Priority Mail Service, Shipping cost will be calculated based on it's own weight and measurement and country of destination.
- Please note that during the holiday season shipping transit time may take longer than normal, and we have no control on shipping transit time.
Please read our shipping policy before making any purchase.
- All orders will be processed and shipped within 24-36 hours. All orders are processed and shipped Monday through Friday ONLY. No orders will be shipped on weekends and holiday. Any orders made on a weekend or a holiday will not be processed till the next business day.
- All orders will be shipped using strong Poly Bag. We'll also double box if requested (Surcharges will be applied, PLEASE contact us first to find out.)
- If there are any issues with your order in regards to the status of the item, payment, and/or shipping information, we will contact you via the messaging system, email, or phone (if applicable).
- Once your order has been processed and a shipping label has been created, you will receive a tracking number via eBay. Please allow 24-48 hours before updates appear on your tracking number.
- Packages that are returned to us because of incorrect addresses (provided by the customer) or refused package, customers will be responsible for the re-shipping costs and additional charges.
- We will not be responsible for any delays caused by weather or uncontrollable circumstance as it is simply out of our control.
PLEASE NOTE: We DO NOT offer USPS First Class International shipping service due to they are none track-able service.
ATTENTION INTERNATIONAL BUYERS
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
- Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
* All international packages are subject to delay of delivery time, due to US & international customs. The customs will randomly inspect package upon departure/arrival of packages.
*Shopping with us means that you agree to not hold us liable if there is any delay in the arrival of your package.
DS1SPORTS is happy to accept any returns/exchanges that are sent back to us within 14 days of receipt of item. Please contact us through EBAY MESSAGING SYSTEM to receive your return authorization notice.
PLEASE NOTE: We will not accept returns for International customers and ALL SALES ARE FINAL.
- Returns/Exchanges must be sent back in NEW, UNWORN condition with original shoe box and original material/tags included. If you do not follow our guideline Returns/Exchange may not be accepted and subject to additional charges may apply. Make sure include your USER ID and ITEM # for ALL returns and exchange.
- ALL item returned for refund are subject to a 20% restocking fees.
- Please do not ship returns/exchanges using the original shoe box as the shipping box, as they will not be accepted.
- Buyers are responsible for all shipping charges for returns/exchanges. (Both way shipping for exchange item).
- Returns will be credited (less shipping charges (even if was free shipping), 20% restocking fees) within 3-4 business days upon receipt of return. Exchanges will also be processed within 1-2 business days upon receipt of return.
- We understands that an order maybe received that does not fit quite the way you would like. And in this situation, we are more than happy to assist you with processing your return/exchange. We would ask that you first try your shoes on indoors. Returns/exchanges sent back showing wear and tear from outdoor usage will not be accepted.
- Orders that are returned for a cancellation/refund are subject to $10.00 US restocking fees will be apply (Any purchase less than $40.00 US restocking fees will be $5.00 US).
- Orders that are returned because the package was refused or the shipping address provided was invalid/incomplete or the order was not picked up are subject to all shipping charges incurred.
If you have any additional questions about returns & exchanges, Please feel free to contact us through EBAY MESSAGING SYSTEM.
CUSTOMER FAQ's
Q: Do you sell authentic products?
A: We guarantee the authenticity of all our items. If you are unsatisfied in any manner, we do offer a 14 days return policy so there is no risk.
Q: Do you have other colors or sizes?
A: All of our inventory is listed online. Please use the search function for our store to easily navigate and find other products that we carry.
Q: Can you measure the insole/width/length of the shoe?
A: We are sorry but we cannot accommodate your request as our warehouse and offices are in separate locations.
Q: Can you change my shipping address to... ?
A: We are sorry but it is against eBay and PayPal rules to ship to any address besides the one on record. It is in both parties interest to be protected from lost, stolen or damaged goods by only shipping to the confirmed address. The only option if you want it shipped to a different address is to refund your order and have you purchase the item again.
Q: Can I pick up my item?
A: Sorry but we do not allow local pick-up.
Q: How do I return an item?
A: For return instructions, please contact us first to receive your return authorization notice and address. Item must be returned in the exact condition it was received with all accessories and tags. A 20% restocking fees will be charged. Once item has been received and inspected, we will proceed with buyer's request. Buyer pays for return shipping.
Q: Do you ship to APO/FPO addresses?
A: Yes, we do ship to APO/FPO address, but there will be additional surcharges of $10.00 US apply.
Q: How long will my return take to process?
A: Please allow up to 5 business days from our receipt of the item for processing. Shipping and handling fees are non-refundable. Refunds will only be returned to you by the original method of payment chosen for the order. There are no exceptions to this policy.
DS1SPORTS We are a footwear/Accessories/Fashion ONLINE store focused on providing you with great products at great prices, while providing you with a great experience that will keep you coming back for more!
And in case you are wondering, all of our products are 100% Authentic, Guaranteed. Other-wise we will give you triple your MONEY BACK GUARANTEED. We do not mess with any of the bogus junk out there, so bid with confidence!! All shipments will come with the original boxes, and original packaging unless it stated in the listing. Also, please keep in mind that the images may show a size, but it is for image display purposes only. Please look at the auction title as the most accurate size descriptor.
Any doubt? Please check our FEEDBACK!
We consider providing products an experience rather than a transaction, and we have a full staff on hand to make sure your experience ranks at the top of your list of favorite Ebay Sellers. From our Customer Service Department to our Shipping Department, We are here for you!
We constantly strive to improve your experience at our store, so please feel free to contact us with any comments or feedback regarding your experience--that's the only way we can improve to create a better experience catered specifically to your needs. Thanks for looking, and Happy Bidding!!!
Please message us if there are any issues, concerns, or questions regarding your item. We strive to obtain a perfect customer satisfaction rating, so please give us the opportunity to work any issues out with you so that we may achieve our goal! Your input is what we need to improve ourselves, so don't hesitate to click on that "message" button!
Please remember that we are all human here. This means that sometimes we do need vacations and personal at-home times, so we do take WEEKENDS OFF and we observe ALL MAJOR national US Holidays, so we do appreciate your understanding!
Please contact us via Ebay`s messaging system not email. Due to junk mail, payment notifications, etc, your email message is 10 times more likely to be missed compared to just sending me a message through Ebay. Thank you!!!
